Remove Customer Service Remove Metrics Remove Program Remove Reputation
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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Transform Your Customer Service Team with Our Comprehensive Training Course

Hurix Digital

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Why Performance Management Fails—And What You Can Do About It

Acorn Labs

What you need are tangible metrics to measure performance against which can also be translated into actionable outcomes. Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). maybe managers are influenced by recent events, or favour some employees over others).

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Why Performance Management Fails—And What You Can Do About It

Acorn Labs

What you need are tangible metrics to measure performance against which can also be translated into actionable outcomes. Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). maybe managers are influenced by recent events, or favour some employees over others).

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Resolving Misalignment Between Organisational Objectives and Partner Strategy

Wahoo Learning

Changing Business Objectives It may be the case that when the partner program was first created, it aligned with organisational objectives. This can lead to misalignment in business operations, affecting everything from customer service to product development. Sales and revenue are the first statistics you should look at.

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What Is Distributor Training and Do You Need It?

Wahoo Learning

The primary goal of distributor training is to enhance the overall performance of your distribution network, leading to increased sales, improved customer satisfaction and a stronger brand image. Loyalty between supplier and distributor is also improved when the distributor is supported and goals are aligned. Who Needs Distributor Training?

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14 Types of Employee Training Programs (+Benefits, Examples)

WhatFix

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?