Thu.Oct 28, 2021

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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Let us dive in. Importance of Effective Customer Service Training. While various elements go hand in hand in creating a successful business, customer service comes in centre-stage.

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Tech Thoughts

Clark Quinn

I’m late with a post this week, owing to several factors, all relating to technology. I hadn’t quite pulled together a complete lesson, but by writing down these tech thoughts, I got there. (A further argument for the benefits of reflection.). It started with upgrading our phones. We needed to (I tend to hand mine down, but really we both needed an upgrade this time).

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Reskilling and Upskilling a Hybrid Workforce

Dashe & Thomson

As we emerge from the repercussions of the COVID-19 Pandemic, one thing is certain: the hybrid work model is here to stay. The last two years have been a tipping point for many organizations, accelerating change and forcing organizations to rethink solutions, systems, and work models already in place. Hybrid workforces have transformed the majority of organizations’ talent strategies, employee experiences, and management styles, while also adopting new technologies.

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How to Provide Safe and Comfortable In-Person Training as People Return to the Office

Clarity Consultants

Re-opening processes are underway in many industries. As a result, some companies are beginning to transition back to in-person training as part of their workforce development strategy. However, since COVID-19 is still a concern for many, companies need to seize every opportunity to provide their employees with a safe, comfortable in-person training environment.

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Experience the Benefit of Fully Trainable AI-Powered Learning Companions

As a training manager looking to amplify your team's results, Knowledge Avatars are the next level. Beyond mere chatbots, Knowledge Avatars are companions, interactive tutors ready to educate the urgent information your team needs to excel in their roles. Knowledge Avatars are versatile and adaptable personal coaches! They can be customized with your company's knowledge via a simple upload of your data.

Our readers want you
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Communicate For Resilience: A Five-Step Challenge For L&D Teams

eLearning Industry

Amidst our current crisis of emotional resilience, the way we treat each other has an outsized effect on our quality of life. This five-step teamwork, collaboration, and communication challenge will help your L&D team develop the soft skills you need to get through the hard times. This post was first published on eLearning Industry.

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Now is the time for servant leadership

CLO Magazine

The COVID-19 pandemic changed our world. A new kind of leader is needed for it. Existing models of leadership were already under strain. The proof? Seventy-five percent of employees said their boss was the most stressful part of their jobs. COVID acted like a global pressure cooker, bringing buried issues to the fore. This is not an exaggeration — researchers describe the pandemic as a mass trauma event that will take years to heal.

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Best Practices For Digitizing Training Records And Compliance Tracking

eLearning Industry

Industries such as banking and healthcare need up-to-date training records and compliance tracking. Read on to see the best practices and what tools you need. This post was first published on eLearning Industry.

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How Can Publishers Build a Custom eBook Reader App

Kitaboo

Every business has to diversify its sales channels at some point in time. Whether it’s a startup or an established business, they have to find new ways to show their products or services to the world. . Publishers too have found an incredible opportunity in moving their business online. Not only does it provide them with an opportunity to interact with millions of customers worldwide, but it also boosts their revenue. .

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The Legend Of Sleepy Learners (And 5 eLearning Halloween Activities To Liven Things Up)

eLearning Industry

Today, we're paying homage to Ichabod Crane by highlighting 5 eLearning Halloween activities that are sure to break the boredom and get everyone in the festive spirit. This post was first published on eLearning Industry.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Our readers want you
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How to build a corporate ladder high potential women can climb

CLO Magazine

Q: In your last column , you offered suggestions on how HR managers can encourage and support women to stay visible in the workplace even as they work remotely. As we help women on the path to success, what are some ways HR leaders can be sensitive to unconscious bias and build an organization that brings women up the career ladder, especially when many women may choose to remain in a remote or hybrid environment?

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Making eLearning Accessible [eBook Release]

eLearning Industry

How can L&D pros strike a balance between accessible knowledge and learner engagement? Discover tips for making eLearning accessible to all. This post was first published on eLearning Industry.

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The power of the group: Using wikis in corporate training

Matrix

Corporate employees are tired of conference calls. Whether it’s cameras on or off, from home or the office, Zoom fatigue got to most of us by now. Managers find it increasingly difficult to get team members to participate and also have productive input during these sessions. Read more: Top 5 ways L&D professionals can avoid Zoom fatigue. According to behavioral science, the difficulty comes from something called group awareness (GA).

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What You Need To Do Now To Upgrade Your Hospitality Training For Next Year

KnowledgeAnywhere

Before the pandemic, hospitality and tourism provided 10.6% of all jobs and 10.4% of global GDP. However, these sectors took a major hit during the pandemic. Several businesses had to close their doors and dismiss their staff. During 2020, almost one-fifth of those jobs were lost and hospitality’s share of the global GDP halved. The good news is, with restrictions gradually easing, the industry is primed to make a comeback!

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Modernizing Hiring: The Rise of Contingent Recruitment in 2024

The job market is changing fast, and to stay ahead, your hiring strategy needs to be flexible. With recent economic shifts, more companies are turning to contingent workers for their adaptability and cost savings. In fact, 32% of businesses are already prioritizing contingent over traditional full-time positions. Curious to learn more? In our new guide, you'll discover: The major benefits of incorporating contingent workers into your team.

Our readers want you
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How to build a corporate ladder high potential women can climb

CLO Magazine

Q: In your last column , you offered suggestions on how HR managers can encourage and support women to stay visible in the workplace even as they work remotely. As we help women on the path to success, what are some ways HR leaders can be sensitive to unconscious bias and build an organization that brings women up the career ladder, especially when many women may choose to remain in a remote or hybrid environment?

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Help Leaders Be Better at Running the Business

Training Industry

Help Leaders Be Better at Running the Business - Read more by Kevin Brewer on Training Industry.

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Halloween Edition: Tricks and Treats

eLearning 24-7

Spirit, That’s me. Hi I’m Spirit. Dad isn’t around, so I am taking over. At least, until Voodoo, my brother comes back, and then see ya. Anyway, Dad walked away, and I wanted to tell you all the wonderful things I love to do on Halloween. Whine like a Banshee is fun. Then, Dad gives me a treat, and I stop. Maybe in 15 minutes I start up again, Dad comes over and pets me.

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The 19 Best Learning and Development (L&D) Tools

iSpring Solutions

Learning and development (L&D) is a core area of HR management. L&D professionals need to ensure that employee skills and… Read More. The post The 19 Best Learning and Development (L&D) Tools appeared first on Explore the eLearning world with us.

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11 Tips to Drive Learning Content Consumption

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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What is Supply Chain Management? (Guide to SCM) | ecadema - it's time

Professional Online Learning | ecadema

Supply chain management is the process of integrating supply and demand management not just within the business, but also across all of the supply chain's many members and channels in order for them to function together as efficiently and effectively as possible. ecadema is an online interactive learning platform that provides supply chain professional trainers who are experts in SCM.

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Do Virtual Chemistry Labs Help Students Learn Better?

Hurix Digital

A laboratory plays a very important role in learning chemistry, especially for K-12 students. It facilitates various experimental activities that support their understanding of concepts. However, various conceptual gaps often arise in a traditional chemistry lab because of multiple constraints, and one of the ways to overcome these constraints is through the visualization of elements in a virtual environment.

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Empowering students with digital tools and project-based learning

Kadenze

Kadenze is pleased to launch a new course – Introduction to Psychology – and welcomes a new partner – Wesleyan University – to our online creative education platform. Psychology courses typically use lectures and tutorials to focus on key concepts, the history of psychology and the scientific methods used in psychological research. This course takes a different approach.

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Top 6 Teaching Strategies Adopted By Higher-ed Institutions Post-Covid

Hurix Digital

The COVID-19 pandemic has brought significant changes to the education system as a whole. With most teaching and learning activities moving online, higher-ed institutions had to think about various solutions to facilitate seamless learning and maintain students’ engagement. This blog discusses some of these teaching strategies adopted by higher-ed institutions in the post-COVID era.

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Quickly Create Personalized Learning Experiences that Work

How can we actively engage learners 24/7, on their level and according to their interests, while respecting their learning styles? It’s not impossible. In this guide: Explore how to transform traditional, one-way videos into two-way interactive learning experiences Understand different types of artificial intelligence (AI), including - Generative vs.

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Mistakes To Avoid in Employee Learning and Development (L&D)

Designing Digitally

Employee training and development is a crucial aspect of any successful business today. Business trends and concepts evolve. That is why it's good for any company to ensure employees have a well-updated knowledge base. . Learning and development (L&D) training often include a customized learning program that will empower employees with new skills. However, you also have to realize that mistakes can compromise your ability to choose suitable solutions. .

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What to Expect When Employees Reconnect: A Live, Virtual Dialogue

Cylient

Wednesday, November 17, 2021. 10:00 – 11:00 a.m. PST. As employees all over the world return to the physical workplace—or join a new one—their mindsets may be all over the place. Have you noticed people are either burning , churning or yearning —meaning, they’re asking themselves, “Should I jump ship, grin and bear it, or re-commit?” Join Cylient CEO Dianna Anderson and Dr.

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Best Workplace Augmented Reality Providers

Roundtable Learning

If you’re building a corporate training program for your employees, you’ll want to explore all of the latest technologies available to you, including augmented reality. In doing so, you are going to research different augmented reality training providers to find the one that best fits your needs. Read More: What is Augmented Reality Training? Everything You Need to Know.

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How can telecom e-learning help face the growing demand in this sector in India?

Creativ Technologies

There has been a huge growth in the telecommunication industry in the last decade in India. This has been quite encouraging for this sector, but with such changes, responsibilities have increased also. It’s because these telecom giants are now are coping up with increased business. They have to train so many employees working all over the world because due to social distancing, the customers want to get their phones recharged on a call.

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10 Questions to Ask Before Buying an LMS

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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Custom eLearning Topics: 3 Tips from a Training Company Design Team to Improve UX

Allencomm

Custom eLearning courses must be built with the user experience in mind to be most engaging and effective. Could you use tips to improve the UX of your custom eLearning. Read More. The post Custom eLearning Topics: 3 Tips from a Training Company Design Team to Improve UX appeared first on AllenComm.

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Empowering students with digital tools and project-based learning

Kadenze

Kadenze is pleased to launch a new course – Introduction to Psychology – and welcomes a new partner – Wesleyan University – to our online creative education platform. Psychology courses typically use lectures and tutorials to focus on key concepts, the history of psychology and the scientific methods used in psychological research. This course takes a different approach.

Project 52
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Top 7 Factors to Consider When Choosing Employee Training Software

Hurix Digital

In today’s constantly evolving workforce training environment, it has become increasingly important for organizations to ensure that employee learning & development remains a top priority. And powerful employee training software is the best way to do this. Businesses leverage employee training software as a tool to help them identify the engagement level of their employees, ensure high productivity, find out course completion rates, and satisfy all the enterprise training requirements.