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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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Learning Pool partners with Catch 22 to support London’s youth with the Social Switch Project

Learning Pool

Last year alone, they supported 110,000 people from the most underserved communities to lead better lives by championing diversity and guiding people into sustained education and employment. Topics include Cyber Security, Life Skills, Digital Leadership and Creativity and Entrepreneurship.

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Must-have skills for User Experience (UX) design in eLearning

eFront

The hype about User Experience (UX) design skills is not at all exaggerated. The good news is that anyone with eLearning development skills can train to improve their UX strategies. The most desired skills for UX design in eLearning. Don’t worry, you don’t need to undergo extensive training for these skills.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Workforce performance management: Transforming the dreaded performance review into a business contributor

CLO Magazine

The classic performance appraisal process has always been a much-debated system. Following a request to review to “fix” the performance management system, the head of a United Nations agency commented to us, “Our employees don’t like our performance management process, our managers hate it and our executives won’t support it.”

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Five Ways AI Can Help Close the Skills Gap of Your Workforce

Avilar

How can AI help close the skills gap of their workforce? Just as suddenly, news stories hyped both the promise and fears of generative AI – including loud proclamations that AI will soon replace a vast number of workers. Many, in fact, are exploring ways AI can help close the skills gap of their workforce. The Great Retirement.

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