Performance Support and Bad Design

Clark Quinn

Here’s a story about where performance support would’ve made a task much easier. The other day, I had a classic need for performance support. The support section of the site did list the error codes, but numerically, not by icon.

Getting Started with Performance Support in Your Organization

Dashe & Thomson

The logic behind performance support is simple. Performance Support Employee Training and Performance Employee Onboarding Learning and Development Training ApproachYou boost learner motivation, while also ensuring that training is reinforced, retained, and applied.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

LearnDash Performance, Supercharged!

LearnDash

Significant performance upgrades bring your LearnDash powered courses a best-in-class user experience. pushes forward with huge performance improvements to minimize load time and maximize efficiency. The post LearnDash Performance, Supercharged!

Performance Ecosystem Maturity Model

Clark Quinn

And I had developed a Performance Ecosystem Maturity Model as part of Revolutionize Learning & Development, but…I hadn’t presented it. The post Performance Ecosystem Maturity Model appeared first on Learnlets.

5 Ways Talent Development Makes Your Company Unbeatable

As an HR leader, your goal for talent development is to create an environment where everyone is motivated and supported to achieve a shared vision of success. By investing in the right software, you can realize five decisive competitive advantages. To see those advantages, download Paycor’s latest guide!

What Is Performance Support?

Dan Keckan

Performance support is a relatively new concept, but its application is familiar and it all has to do with memory. Employee Performance Performance Support Performance Support Implementation Performance Support Tools

PERFORMANCE SUPPORT:  Start with a Learning Performance Assessment

Living in Learning

Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performance support technology would remain separate and apart from learning strategy. 70:20:10 DPS DRIVER EPSS Five Moments of Need Learning Performance Assessment Performance Assessments Performance Support point of work Sustained Capability performance support

Designing a Performance Support Program for a Global BFSI Leader

Infopro Learning

They understand that for real change to occur learning must be a continuous process and in order for that to happen, they need performance support to help facilitate the transfer to learning. Stage 2 Performance Support System.

Myths, Monsters & Performer Support

Living in Learning

The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSO

Anatomy of Digital Performance Support (DPS) Integration

Living in Learning

Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work. What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments Performance Support Performer Support Technology Tin Can xAPI EPS EPSS performance support

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. experiences that support and enable change in service. Define the performance goals and barriers. performance goals and any barriers that need to be. support staff from around the world. needed to support that process.

Virtual L&D: Employee Performance and Improvement in a Digital Workforce

Dashe & Thomson

Even with full-blown L&D departments supporting them, managers find themselves needing to consistently adopt and deploy modern learning and training initiatives. Performance Support ELearning Employee Training and Performance Microlearning Learning and Development Training Approach

Why You Need More Performance Support Tools

Allencomm

Trends in technology and eLearning are creating a greater demand for the bite-sized information and knowledge conveyed by performance support tools. The post Why You Need More Performance Support Tools appeared first on AllenComm.

Introduction to Performance Consulting

Infopro Learning

In the last couple of years, performance improvement has become a key focus area for organizations across the world. To maintain a competitive advantage and increase their company’s market share, business leaders are increasingly investing in performance consulting. But, what exactly is performance consulting? What is performance consulting? Performance consulting is a process that produces business results by improving the performance of people in an organization.

Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. A course can include on the job learning, coaching, performance support tools, in other words, the whole shebang.” Use Both Courses and Performance Support.

Agile Microlearning Explained

further by continuously modifying the training plan to adapt to the performance of the learner. OttoLearn performs continuous assessment through. scaffolding—the framework of supporting and guiding. training plan to adapt to the performance of the learner.

Performance Support: Gimme Three Clicks!

Living in Learning

70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of need

Embedded Performer Support [EPS] Implies Intentional Design

Living in Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem.

3 Reasons Performance Support Is Vital

eLearning Brothers

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. A printed resource guide is an example of performance support, but so is a detailed how-to video. Why is performance support so important? . Performance support can save money.

What Is Performance Support? And Why Won't People Stop Talking About It?

Dashe & Thomson

Education experts have said for years the important role performance support plays in building competency. Despite the vast evidence, most organizations have made little progress implementing performance support solutions. Often, companies are not sure what performance support is or where to begin. So what is performance support? Performance Supportby Jolene Rowan.

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. support a worldwide workforce. How Your Learning Performs gomolearning.com @gomolearning 11 1 1 11Track and Analyze Exactly how Your Learning Performs gomolearning.com @gomolearning The vast majority of L&D professionals are looking.

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Instead, I intend to explore the relationship between learning and performance support , with the former considered in its informal context.

PERFORMANCE SUPPORT: Questions, Questions & More Questions

Living in Learning

Momentum to accept the validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. 70:20:10 Five Moments of Need learning & performance ecosystem Learning Performance Assessment Discovery performance support

Leveraging 70:20:10 with Performance Support

Living in Learning

AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority.

5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Performance support, also known as job guidance, is one such approach that’s gaining traction in L&D circles and it isn’t just a piece of advice about how to carry out a specific job effectively. Five Ways Performance Support Increases Productivity. Performance support and working are one and the same.

eBook Release: How To Boost Employee Performance Through Just-In-Time Learning And Performance Support Tools

Dan Keckan

Employee Performance eLearning eBooks Just-In-Time Learning Microlearning Best Practices Performance Support Performance Support Tools

MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. I have been writing about MOOCs and the characteristics of MOOCs in my last few posts. One of my recent posts talks about the differences ( some of them ) between an online course and a MOOC.

Embedded Performer Support & Eating the Elephant

Living in Learning

Implementing Embedded Performer Support [EPS] can be as daunting a task as eating an entire elephant. EPSS Learning Ecosystems Performer Support Sustained Capability embedded performance support EPS integrating EPS learning ecosystem performance support performer support performer support objects PSO sustained capability

Is There a Learning Performance Ecosystem Blind Spot?

Living in Learning

Performance support is anything that enables and/or accelerates speed-to-sustainable-performance, or speed-to-impact, or speed-to-productivity, or speed-to-competence, or speed-to-actionable-insight, or speed-to-any-damn-thing-that-drives-measurable-business-value.

Supporting the Learner-To-Performer Continuum

Living in Learning

Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment of need to support a workforce trying to be resilient and responsive in the pursuit of flawless performance. We are being thrust into an environment where we have an extended mission to satisfy needs of a dynamic learning and support ecosystem.

Using Bass Ackward Design for Performer Support

Living in Learning

Knowing what to do…and being equipped [supported] to effectively do what needs done. We train the former.and we support the performer on the latter. This distinction becomes a liability when we treat performer support as an add-on to training or as an after-the-fact development cycle rather than including it as part of our core design discipline. Continuous Learning Performer Support ISD LinkedIn performance support performer support PS PSO

Performance Support & “The Art of War”

Living in Learning

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded.

PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

Living in Learning

Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. 70:20:10 Five Moments of Need learning performance discipline Performance Support xAPI 70-20-10 EPSSA perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. L&D cannot keep pace.

PERFORMANCE SUPPORT:  Running the Entire Race

Living in Learning

This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem. Continuous Learning DPS EPSS Learning Performance Ecosystem LMS Performance analytics point of workIn the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? This is not a sustainable solution.

Embedded Performer Support – A New Discipline

Living in Learning

Continuous Learning embedded performance suppport EPS EPSS learning continuum LinkedIn performer support PS PSO work contextWe were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert – Repeat – This is a code yellow alert!”

Performance Support: Just Gimme Three Clicks!

Living in Learning

70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of need