Living in Learning

DECEMBER 16, 2011

Dave authors a blog, Partners in Excellence, and his post of December 7th “Let’s Put an End to Product Training” triggered a wee bit of a dance…not really, but I did unleash a couple mental fist-pumps. First-hand experience and many many road miles confirm how wasteful product training can be.

Productivity 113

Productivity Product Training Train 113

Living in Learning

DECEMBER 16, 2011

Dave authors a blog, Partners in Excellence, and his post of December 7th “Let’s Put an End to Product Training” triggered a wee bit of a dance…not really, but I did unleash a couple mental fist-pumps. First-hand experience and many many road miles confirm how wasteful product training can be.

Productivity 100

Productivity Product Training Train 100

Living in Learning

OCTOBER 30, 2016

What was most astounding in the assessment was the most obvious visible indicator of disconnect highlighted by the Agent's readiness to perform, and it manifested on the floor with HANDS IN THE AIR.

Issue 0

Issue Productivity Product Assessment 0

Living in Learning

OCTOBER 30, 2016

What was most astounding in the assessment was the most obvious visible indicator of disconnect highlighted by the Agent's readiness to perform, and it manifested on the floor with HANDS IN THE AIR.

Issue 0

Issue Productivity Product Assessment 0

Living in Learning

MARCH 13, 2019

How much curated content never reaches the point (or the right person) to deliver knowledge, wisdom, and insights essential for critical-thinking and informed decision-making to drive productivity forward? How much productivity is diverted to non-productive activities despite being tasked to ultimately accelerate productivity?

Productivity 113

Productivity Product Activities Knowledge 113

Living in Learning

MARCH 31, 2019

Performance support is anything that enables and/or accelerates speed-to-sustainable-performance, or speed-to-impact, or speed-to-productivity, or speed-to-competence, or speed-to-actionable-insight, or speed-to-any-damn-thing-that-drives-measurable-business-value.

Performance Support 160

Performance Support Performance Support Productivity 160

Living in Learning

JULY 8, 2019

Join Gary Wise on 7/9 at 2PM ET for a hashtag#VirtuallyThere series with his event, “Performance Support: Accelerating hashtag#Productivity at a Point-of-Work.”

Performance Support 20

Performance Support Support Productivity Product 20

Living in Learning

MAY 10, 2019

My advice…step away from bright, shiny Productivity Acceleration Technology until you’ve established a benchmark of current state technology, where it’s headed, what new technology is planned, when it’s going to happen, and who’s going to be responsible to utilize it successfully.

Technology 100

Technology Assessment System Productivity 100

Living in Learning

JULY 28, 2019

Is that the CEO re-thinking where to focus precious resources to enable and accelerate productivity? Is it a new role like Chief Productivity Officer? The organization needs a myth buster. Grand Poohbah of Performance?

Press 100

Press Attention Performance Productivity 100

Living in Learning

AUGUST 19, 2018

Before answering that, consider this…if moving to the cloud does not accelerate productivity at Point-of-Work, we’re still two oars shy of a rowing team. If systems architecture is moving to the cloud…and it is happening in an ever-increasing pace…shouldn’t we move workforce enablement along with it?

System 124

System Performance Support Performance Digital 124

Living in Learning

APRIL 21, 2022

That is why “At least 90% of new enterprise apps will insert AI technology into their processes and products by 2025.” (IDC) This is even more imposing when we need to be looking for patterns of failure at the role and step level. IDC) Technology does not fail…people do.

Digital 130

Digital Change Pattern Enterprise 130

Living in Learning

APRIL 25, 2019

“How many times have we (L&D) built awesome training solutions to solve symptoms…and miss the root cause(s) behind productivity restrainers in our process?” and ”How many times have we ignored the Ripple Effects influencing or being influenced by our solution decisions?”.

Effectiveness 100

Effectiveness Productivity Product Solution 100

Living in Learning

MAY 5, 2019

PWA deliverables facilitate "different conversations" we must have with operational stakeholders to position that their training requests and our subsequent training solutions may only partially address the productivity and performance challenges they face. Training may or may not be a viable solution.

Assessment 100

Assessment Conversation Performance Roles 100

Living in Learning

JUNE 30, 2019

The good, bad and ugly only manifest at Point-of-Work and a sound strategy should be an enabling strategy with evolved tactics and technology as defined by the unique attributes of the ecosystem.

Liability 100

Liability Change Sound Performance 100

Living in Learning

APRIL 16, 2015

Product demonstrations, especially when the demo is feature - function - benefit (FFB) “spewage”. Continuous Learning demonstrations EPSS Product demos solution selling Technology' You know what really torques my frame? I''d rather be stabbed repeatedly with something dull.

Productivity 100

Productivity Product Solution Benefits 100

Living in Learning

MAY 31, 2018

If L&D spent half the time enabling human performance at Point-of-Work in the operation of new systems as IT spends in fine-tuning and optimizing the systems prior to GoLive, think about how much more productive the workforce would be…with little to no learning curve to overcome…not to mention how the Help Desk would fare with 40-50% fewer distress (..)

Performance Support 149

Performance Support Performance System Productivity 149

Living in Learning

AUGUST 13, 2019

My hope is the DAS focus does not become too narrow and application navigation becomes the only visible point-solution when so much more productivity enhancing capabilities are possible. The fact that Gartner has begun to recognize this very relevant space has me stoked. It’s been a long time coming.

Adoption 133

Adoption Adopt Solution Digital 133

Living in Learning

JANUARY 5, 2018

Productivity and profitability are hard-wired into this mission-critical capability. There is urgency to this step-change requirement that needs to address Moments of Need at the Point of Work when they manifest and where they manifest.

Change 120

Change Technology System Productivity 120

Living in Learning

MARCH 5, 2019

I’m convinced it all comes down to the intentions behind the design decisions we make…and if those intentions are not in lock-step with accelerating and sustaining workforce productivity first and foremost, we are left short.delivering potential at the hands of training solutions versus measurable performance outcomes at Point-of-Work.

Performance Support 100

Performance Support Providers Design Support 100

Living in Learning

JUNE 1, 2018

Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? In the comparison to a 400-meter relay race, Training does not fail. This is not a sustainable solution.

Performance Support 124

Performance Support Performance Support Comparison 124

Living in Learning

MAY 1, 2019

Clearly that is not anyone’s intent; however, it represents a Truth when we rely upon a Training Paradigm to inject competency into our workforce to sustain workforce productivity and performance. Can we handle the Truth(s) of a Training Paradigm?

Assessment 100

Assessment Liability Performance Productivity 100

Living in Learning

JULY 9, 2012

I know there are colleagues who bristle when I discount training’s impact, but my point of emphasis lays well beyond the scope of even the most excellent training product we might deliver. We [Training] have been hugely successful selling the idea that improvements in performance can be driven by training.

Problem 154

Problem Performance Support Performance Ideas 154

Living in Learning

DECEMBER 30, 2019

The Point-of-Work Assessment (PWA) is a discovery discipline designed to examine sources of performance and productivity restrainers in the Workflow. The outcome delivers findings across six categories of attributes limiting optimization of workforce capability.

Assessment 26

Assessment Search Productivity Product 26

Living in Learning

AUGUST 14, 2011

When we strip away products & services and the marketing glitz & glitter, what is left that sustains [or not] the viability of a business? My vote goes to – the workforce. Even if we do not strip these things away, I still feel strongly that the workforce is at the root of a successful sustainable business.

Cost 145

Cost Learning Services Market 145

Living in Learning

JANUARY 3, 2011

The product ISDs produce is changing – has to if our learning assets we produce are going to meet the demands of agile and high velocity learning moments. Before any ISDs get all raked up in pile, consider this – the role of the ISD is more important than ever. To be more specific, the role is changing and becoming more complex.

Instructional Design 150

Instructional Design Agile Roles Change 150

Living in Learning

JANUARY 4, 2011

EPSS is a proven shortcut to productivity and shorter path to competency. It requires a willingness to turn loose of some training traditions and embedded expectations that are rapidly losing the race with the velocity of business.

Change 145

Change Performance Support Classroom Integrate 145

Living in Learning

AUGUST 14, 2011

When we strip away products & services and the marketing glitz & glitter, what is left that sustains [or not] the viability of a business? My vote goes to – the workforce. Even if we do not strip these things away, I still feel strongly that the workforce is at the root of a successful sustainable business.

Cost 113

Cost Learning Services Market 113

Living in Learning

AUGUST 23, 2009

I will use a sales training scenario from the Pharma industry to serve as our example, and just for the record, Product Development and Product Marketing conspired to throw the stone. An innocent phone call from Product Marketing started the chain of events we have all experienced in our training organizations. Piece o’ cake!

Performance Support 113

Performance Support Design Support Instructional Design 113

Living in Learning

JULY 21, 2009

I wonder though, have we become too enamored with what we call the solution, or how we choose to deliver the final product? Whether the learner tightens lug nuts on an assembly line or is the creative talent developing an advertising campaign, one or more of the five moments drop in to challenge productivity.

Learner 100

Learner Diversity Training CLO Performance Support 100

Living in Learning

OCTOBER 10, 2009

Today, I will use three learning situations with examples that demonstrate how the productivity of our bear friend could be enhanced if learning continued downstream from the classroom. We are talking about one highly productive bear here. I described the PDR Learning Continuum in an earlier post. Where would it triple?

Simulations 100

Simulations Social Networks Training Train 100

Living in Learning

JULY 12, 2009

When you consider who is doing the moving, it is not the company but the workers who render productive outcomes. When key learning environment attributes are considered, the end product of our design efforts – Performer Support – can take many forms. It follows then that their learning moments must be satisfied the same way.

Performance Support 100

Performance Support Agile Support Performance 100

Living in Learning

JANUARY 13, 2019

Our field of play has shifted closer to…if not converged directly into…Point-of-Work. This shift has disruption written all over it. Rules of engagement are being disrupted by increasing velocity of business demand and continuous change.

Diversity Training 157

Diversity Training Adoption Adopt Games 157

Living in Learning

JULY 19, 2020

If I had the opportunity to be CEO for a day, I’d blow the doors off the existing Learning/Training paradigm and shift my CLO out from under the HR umbrella or create a role and align them as a direct report…with the title of Chief Capability Officer (CCO). Place the CCO over the Office of.

CLO 100

CLO Report Roles Create 100

Living in Learning

FEBRUARY 8, 2019

There is another aspect of intentional design I refuse to put into just another bullet because it is foundational to successful and sustainable adoption of a performance paradigm. I could argue it’s the longer lens I mentioned in the beginning of this post, but it’s more than that.

Adoption 133

Adoption Adopt Design Culture 133

Living in Learning

MARCH 7, 2019

If L&D cannot show impact at the bottom-line, L&D remains exposed as a cost center…and the bottom-line contribution can only be seen as an expense. Don’t be an expense when the budget belt gets pulled in a couple notches.

Budget 124

Budget Cost Assessment Performance 124

Living in Learning

JUNE 26, 2019

So…does Intentional Design threaten the ID role? Just the opposite - it expands the role into new asset development that can be re-used or re-purposed to decrease actual development time by following a Create Once – Use Many Times mindset.

Design 113

Design Roles Solution Develop 113

Living in Learning

DECEMBER 17, 2018

All organizations currently own a dynamic learning performance ecosystem. The inescapable question to ask is, “HOW OPTIMIZED IS IT?” A "Point-of-Work Assessment Methodology" is designed to provide the answer.

Assessment 113

Assessment Adoption Adopt Performance Support 113