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Business applications of Twitter

E-Learning Provocateur

With upwards of 20 million Twitter users around the world, companies should at the very least be scanning this massive public forum to keep tabs on what people are saying about them. But of course, tweet scanning also falls into the Customer Service portfolio. Tweet scanning is one thing, but active tweeting is something else again.

Twitter 198
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Knowledge Acquisition? Skill Develop? Go COP

eLearning 24-7

COPs – Communities of Practice. Communities of practice started to appear as both standalone systems an within a system in the early 2000s. Every client on the Blue Volt system (not the end-users) can be within this ‘community of practice.’ ’ It goes across all boundaries.

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Next generation learning

Learning with e's

Here we begin to think not only of voice activated, gestural controlled interfaces, but we also need to start considering biometric recognition systems such as retinal scanning, facial recognition and even directly implanted devices that allow us to control our devices merely by thinking (see the table below). Learning 3.0 Where Learning 1.0

Scanning 111
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Where is L&D heading?

E-Learning Provocateur

What about online social education and Communities of Practice? My go-to success stories for social learning are Coca-Cola Amatil, who have cultivated active communities of practice across state-based factory floors; and Deloitte, who are the poster child for enterprise social networking. Community of Practice Case Study.

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Are your community's lurkers healthy lurkers?

Joitske Hulsebosch eLearning

I've blogged about lurking before , investigating whether lurking in online forums is a sort of legitimate peripheral participation that leads to people learning about the practices of a community of practice. Or scanning a wide variety of online forum to know what's happening in other fields (helps boundary crossing).

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Close the Digital Skills Gap in the Workplace with Technical Training

IT Training Department Blog

In case you’re scanning (I don’t blame you), the digital skills gap is when there’s a gap between the digital skills an employee has and the digital skills the workplace needs. You may even implement simple communities of practice or some other type of ongoing support through your enterprise social network (ESN).

Digital 113
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Tracking sentiments

Learning with e's

Answer - they were scanning for mentions of KLM on Twitter and other social media. It simply involves a KLM staff member regularly scanning the popular social media channels to intervene if there is any bad publicity or complaint, before it blows up into something unmanageable. But how did KLM know to respond to my tweet?

Track 87