Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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Customer Service Services Authoring Tools Custom 40

eLearning Industry

DECEMBER 24, 2019

Soft skills don’t just impact your customer service and sales stats. This post was first published on eLearning Industry. Communication, negotiation, and creativity also impact your company’s compliance. Let’s look at 6 factors to consider about soft skills online training and tips to achieve rapid results.

Customer Service 72

Customer Service Services Compliance Training Custom 72

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

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Customer Service Services Custom Skills 52

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Customer Service Coaching Services Authoring Tools 40

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

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Customer Service Services Custom Brandon Hall 75

Learning Everest

DECEMBER 19, 2023

If you are thinking about adding scenario-based learning to your customer service training sessions but need help with how to do this, this blog is for you. In this blog, we will take over a simple model to guide your planning of a scenario for your training course. But what is this scenario-based training? [.]

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Customer Service Services Module Custom 59

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Customer Service Services Custom Simulations 100

eLearning Industry

JUNE 16, 2018

The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training.

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Customer Service Services Custom Technology 74

eLearning Industry

JANUARY 22, 2020

However, your sales and customer staffers require advanced talents to keep your brand image intact. This post was first published on eLearning Industry. Everyone needs soft skills in the workplace to tackle tasks and avoid potential risks. How do you develop a winning soft skills online training course for your front-end team?

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Customer Service Sales Skills Custom 83

Learning Everest

OCTOBER 16, 2023

Do you want to improve the customer service training program in your organization?

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Customer Service Services Custom Program 52

eLearning Industry

MAY 14, 2020

What do product promotion, customer service, and on-the-job collaboration have in common? Strong sales skills that allow employees to build a rapport with clients and become a valued member of the team. This post was first published on eLearning Industry.

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Sales Skills Customer Service Program 111

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. The properly curated corporate eLearning solutions will help in: Motivating employees. Training a customer service employee to interact effectively with customers is important to increase sales.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

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Customer Service Services Custom Skills 52

eLearning Industry

JULY 6, 2020

How does sales enablement differ from straightforward sales training? This article explores the essentials you should incorporate into your sales enablement plan. This post was first published on eLearning Industry. What do you need to support the team and foster relevant skills?

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Sales Training Train Teams 110

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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Customer Service Services Custom Training 98

CommLab India

OCTOBER 30, 2017

Check this blog to know how you can develop the customer service skills of your sales force, using videos.

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Customer Service Services Sales Custom 61

eLearning Industry

JUNE 14, 2021

This post was first published on eLearning Industry. This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources.

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Customer Service eLearning Strategy Knowledge Productivity 111

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

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Sales Compliance Training Blended Learning LMS 59

eFront

JULY 21, 2015

So, your new eLearning course is ready to be launched and you are all excited about the prospects of “immensely” pleased stakeholders in your organization. You know you have integrated the complete bells and whistles of an eLearning program: from using branched scenarios to interactive labeled diagrams. Reality check: plenty!

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Evalution Simulations Corporate eLearning eLearning 40

Infopro Learning

JANUARY 19, 2023

They prefer delivering technology-driven eLearning programs which are globally accessible and on any mobile device. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

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Custom eLearning Development Diversity Training Metrics Program 221

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Compliance Training Customer Service Mobile Learning Services 64

Capytech

APRIL 14, 2022

5 Sales Training Secrets that Will Boost Revenue. Sales training is an important part of the sales strategy in most companies. To take your sales training to another level and give your organisation a revenue boost, you should go beyond having a sales strategy, developing a sales training strategy as well.

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Sales Customer Service Training Train 52

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

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Learning Styles Sales Diversity Training Simulations 52

eLearning Industry

JULY 13, 2020

Is sales enablement training worth the resources or is there a more cost-effective way to broaden your profit margin? In this article, I highlight 8 notable reasons to implement a sales enablement plan for your SMB. This post was first published on eLearning Industry.

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Sales Training Train Cost 115

Cognigix

SEPTEMBER 13, 2022

The client was looking for an eLearning solution that would help thrive the culture and contribute to sales. A detailed digital learning strategy was created to develop the F usion Retail – Augment Customer Experience and Sales program. . Cognigix’s Solution for Augment Customer Experience and Sales.

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Sales Custom eLearning Development Custom Simulations 52

Infopro Learning

MARCH 27, 2023

The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues. Sales performance In the BFSI industry, employees’ sales performance is vital to the organization’s growth.

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Metrics Performance Compliance Training Augmented Reality 170

iSpring Solutions

JULY 12, 2021

The quality of the customer service your company provides will have a direct impact on how successful your business becomes.… The post Customer Service Skills Training – How to Run It Online appeared first on Explore the eLearning world with us. … Read More.

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Customer Service Services Custom Skills 36

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Customer Service Compliance Training Services Custom 49

Clarity Consultants

MAY 26, 2023

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. This makes a sales enablement program a vital tool when running a business. What is the Purpose and Goal of a Sales Enablement Program? That’s why a sales enablement program is essential.

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Instructional Design Sales Instructional Instruction 62

eLearning Industry

AUGUST 10, 2020

SMBs and startups shouldn’t have to forego sales training due to tight budgets. In this article, I highlight 8 cost-effective steps to develop a winning sales enablement strategy with limited resources. This post was first published on eLearning Industry.

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Sales eLearning Strategy Strategy Develop 115

Infopro Learning

JANUARY 11, 2022

Employees can provide better customer service via an eLearning product knowledge training program by communicating crucial information to users and empowering them to use every product effectively. The depth of your team’s knowledge about your product significantly influences the sales numbers of the product.

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Knowledge Productivity Product Training 221

eLearningMind

FEBRUARY 29, 2024

eLearning has long been seen as a powerful tool for both learners and trainers. But while eLearning might be commonly perceived as delivering training online, its scope extends far beyond that. But eLearning comes to the rescue. eLearning is a budget-saver. In the world of eLearning, multimedia materials rule the roost.

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Compliance Training Diversity Training eLearning Strategy Benefits 52

Origin Learning

APRIL 20, 2018

Service providers are also using Twitter chatbots quite effectively to address issues raised by users on their Twitter page. In this blog post, we look at how chatbots can be used effectively in eLearning solutions to offer an enhanced learning experience. Simulations and Avatars.

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Compliance Training Simulations eLearning Gartner 178

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Authoring Tools Diversity Training Compliance Training Simulations 91

Ed App

JUNE 24, 2021

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. With this in mind, it is critical that they receive regular sales training and support to keep the quality of their performance up to the highest standard and further maximize their potential. .

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Sales Platform Virtual World eLearning Tools 52

Learning Pool

MAY 25, 2021

Learning Pool, the Derry-based elearning solutions provider, is delighted to announce the recent appointment of Kevin Adams as VP, North American Sales to help drive the company’s ambitions in the US and Canada. . Learning Pool has recruited Kevin Adams as VP, North American Sales to help drive ambitions in the US and Canada. .

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Sales Brandon Hall SkillSoft eLearning Consultant 89

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

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Coaching Sales Authoring Tools Software 52