Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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eLearning Industry

DECEMBER 24, 2019

Soft skills don’t just impact your customer service and sales stats. This post was first published on eLearning Industry. Communication, negotiation, and creativity also impact your company’s compliance. Let’s look at 6 factors to consider about soft skills online training and tips to achieve rapid results.

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Customer Service Services Compliance Training Custom 72

Learning Everest

OCTOBER 16, 2023

Do you want to improve the customer service training program in your organization?

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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eLearning Industry

JUNE 16, 2018

The employees joining customer service and sales teams need thorough training that usually requires a trainer and multiple role plays. Virtual Reality, speech analysis, Artificial Intelligence, chatbots and Big Data could provide the much-needed disruption in customer service and sales training.

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eLearning Brothers

MAY 16, 2017

Salt Lake City Utah – eLearning Brothers announced today a first in the training industry – Customizable Courseware. Customizable Courseware is a fully designed and developed training package that includes the eLearning source files, classroom materials and PowerPoint presentations. Managing Customers. Managing Work.

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Courseware Harassment Training Blended Learning Custom eLearning Development 107

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

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Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

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CommLab India

MAY 22, 2023

In today's fast-paced business environment, sales teams need to stay up-to-date with the latest sales techniques, product information, and customer service skills. Read on to understand how microlearning comes in as a lifesaver for your sales teams.

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eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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TOPYX LMS

MARCH 12, 2020

While all employee training is important, sales and customer service training is critical. This is because a company’s bottom line depends on the competence of its sales team. If sales employees can’t secure and retain new customers, close sales, upsell, and cross-sell, businesses are in trouble.

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eLearning Industry

JUNE 14, 2021

This post was first published on eLearning Industry. This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources.

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Customer Service eLearning Strategy Knowledge Productivity 111

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. The properly curated corporate eLearning solutions will help in: Motivating employees. Training a customer service employee to interact effectively with customers is important to increase sales.

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eLearning Industry

JANUARY 22, 2020

However, your sales and customer staffers require advanced talents to keep your brand image intact. This post was first published on eLearning Industry. Everyone needs soft skills in the workplace to tackle tasks and avoid potential risks. How do you develop a winning soft skills online training course for your front-end team?

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CommLab India

OCTOBER 30, 2017

Check this blog to know how you can develop the customer service skills of your sales force, using videos.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Compliance Training Customer Service Mobile Learning Services 64

iSpring Solutions

JULY 12, 2021

The quality of the customer service your company provides will have a direct impact on how successful your business becomes.… The post Customer Service Skills Training – How to Run It Online appeared first on Explore the eLearning world with us. … Read More.

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eLearning Industry

MAY 14, 2020

What do product promotion, customer service, and on-the-job collaboration have in common? Strong sales skills that allow employees to build a rapport with clients and become a valued member of the team. This post was first published on eLearning Industry.

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Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Infopro Learning

JANUARY 11, 2022

Training employees to thoroughly understand your organization’s products and services and improve their communication skills regarding them is known as product knowledge training. The depth of your team’s knowledge about your product significantly influences the sales numbers of the product. High customer satisfaction rates.

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Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

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eFront

JULY 21, 2015

So, your new eLearning course is ready to be launched and you are all excited about the prospects of “immensely” pleased stakeholders in your organization. You know you have integrated the complete bells and whistles of an eLearning program: from using branched scenarios to interactive labeled diagrams. Reality check: plenty!

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Infopro Learning

MARCH 27, 2023

The banking, financial services, and insurance (BFSI) industry is critical in the global economy. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues. Today, employees want more relevant, engaging, and personalized training.

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Metrics Performance Compliance Training Augmented Reality 170

Paradiso

OCTOBER 24, 2023

It ensures that agents are well-prepared to deliver the service your customers expect. Call center training software empowers companies to develop and provide essential training to their customer-facing employees. Paradiso LMS boasts a top-notch authoring tool , enabling you to create engaging customer service training programs.

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Authoring Tools Diversity Training Compliance Training Simulations 91

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

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Infopro Learning

JANUARY 19, 2023

They prefer delivering technology-driven eLearning programs which are globally accessible and on any mobile device. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

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Capytech

APRIL 14, 2022

5 Sales Training Secrets that Will Boost Revenue. Sales training is an important part of the sales strategy in most companies. To take your sales training to another level and give your organisation a revenue boost, you should go beyond having a sales strategy, developing a sales training strategy as well.

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BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

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eLearning Industry

JULY 6, 2020

How does sales enablement differ from straightforward sales training? This article explores the essentials you should incorporate into your sales enablement plan. This post was first published on eLearning Industry. What do you need to support the team and foster relevant skills?

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Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Forgetting to ask customers if they found everything results in lost sales and less satisfied customers. You need specifics and examples.

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eLearning Industry

MARCH 12, 2020

Is a new sales online training course worth the investment? In this article, I highlight 7 profit-boosting perks of launching sales services online training in your organization. This post was first published on eLearning Industry. Can it really contribute to your bottom line?

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Learning Pool

JANUARY 6, 2021

The Derry-based leading elearning solutions provider, Learning Pool has been commissioned by US-based Soapy Joe’s to create a series of elearning modules to focus on Soapy Joe’s ‘Steps of Service’. Helping employees live the Soapy Joe’s values, Learning Pool created seven short modules to inform them of the ‘Steps of Service’.

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Creativ Technologies

JANUARY 4, 2022

This kind of training involves telecom elearning. There is a high need for telecom elearning because there are so many protocols and layers involved in the technologies in this sector. Benefits of telecom elearning. So they need telecom elearning for all such store operators and international branches.

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Origin Learning

APRIL 20, 2018

Service providers are also using Twitter chatbots quite effectively to address issues raised by users on their Twitter page. In this blog post, we look at how chatbots can be used effectively in eLearning solutions to offer an enhanced learning experience. Simulations and Avatars.

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Compliance Training Simulations eLearning Gartner 178

Hurix Digital

NOVEMBER 23, 2023

Do you want to tap into new opportunities and grow your customer base? If yes, then you need to localize your products, services, and content. Translation and localization services mean the process of adapting them to the language, culture, and preferences of your target audience. It supports 100 major languages.

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Cognigix

SEPTEMBER 13, 2022

The client was looking for an eLearning solution that would help thrive the culture and contribute to sales. A detailed digital learning strategy was created to develop the F usion Retail – Augment Customer Experience and Sales program. . Cognigix’s Solution for Augment Customer Experience and Sales.

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eLearningMind

FEBRUARY 29, 2024

eLearning has long been seen as a powerful tool for both learners and trainers. But while eLearning might be commonly perceived as delivering training online, its scope extends far beyond that. But eLearning comes to the rescue. eLearning is a budget-saver. In the world of eLearning, multimedia materials rule the roost.

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