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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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How Two Businesses Scored Big with Gamification (Case Studies)

Paradiso

The intention was to train their customer service reps quickly without investing a lot of money. How the SAP Community Network leveraged Gamification ? SAP’s community is user rich. To encourage people, they created leaderboards where the users would get scores based on the level of their engagement in the community.

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The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

Users must complete the eLearning module and get a score of at least 80% on the assessment to gain access to the system. I have a few ideas of what these social anchors might be: Many companies now utilize LMS systems that can track a tremendous amount of student data, including check for understanding and test score data. Properly d.

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Learning, what is it good for?

Litmos

David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on how learning contributes directly to your customers’ experience – and ultimately your organisation’s bottom line results. ~~~. Sales teams delivering add-on sales to existing customers. Net Promoter Scores (NPS) going up.

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All Roads Lead to Customer Experience

Litmos

Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE attendees to join my session in the SAP Litmos Thought-leader Track on Wednesday, May 8 at 9AM (ET) in Room C. Training should be tied back to actual customers and their experiences.

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6 Top Tips To Measure Online Training With LMS Metrics

Litmos

It’s fairly easy to gauge employee performance by checking their online scores. For customer service online training, review client feedback. A quick customer satisfaction survey before and after online training is an easy way to measure online training effectiveness. How To Measure Online Training With LMS Metrics.

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Telus About Your Global Learning

CLO Magazine

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. Meanwhile, global engagement is 83 percent — a leading industry score. Michelle Braden. Future Goals.

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