Inkling

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Live From Hamburger University: Inkling Illuminate

Inkling

Following the customer portion of the event, we opened doors to the public for a presentation from McDonald’s CLO, Rob Lauber, an Inkling demo from our CMO, Ahmed Datoo, all followed by a Networking Mixer! Inkling’s CEO, Matt MacInnis, provided a captivating opening presentation to kick off Illuminate. Human Connection is Changing.

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Three Reasons to Attend Inkling Illuminate

Inkling

Keynote Presentation by Rob Lauber, CLO, McDonald’s. His session is called “McDonald’s Presents: Key Ingredients to Aligning with the Business and Staying Relevant.” A Networking Mixer will follow the keynote presentation. We’re so honored Rob Lauber, CLO at McDonald’s, will be our speaker for this event!

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Why Retention Is the Achilles’ Heel of Your Sales Kickoff (and What to Do About It)

Inkling

Second, there will likely be some segment of your team that won’t retain information best if it’s presented orally. Here are a few things to keep in mind as you develop and present this content during a sales kickoff: Make it critical. For one thing, speakers have a tendency to overload their audience with information.

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Three Rules for Supplying Memorable Content to Employees

Inkling

Operational procedures and other critical knowledge presented to frontline teams are often static and dense, out of date, or simply impossible to find. A knowledgeable and well-trained labor workforce is a productive workforce—an easy enough concept in theory. Yet, many businesses still house their internal content on papers within binders.

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[Webinar] Modernizing Your Store Operations to Deliver a Consistent Customer Experience

Inkling

Increasing Employee Engagement – Not only do binders and paper PDFs present operational inefficiencies, but they also fail to engage a large portion of the retail and restaurant industries: Millennials.

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Transforming Sales Reps into Knowledgeable Advisors

Inkling

Having real-time access to this type of information gives them the confidence and the knowledge they need to present themselves as trusted advisors. It’s no exception for sales reps who need on-demand access to product, competitor, and customer knowledge just before and while meeting with customers.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Sales by category: If you’re not already tracking your best-selling items, there’s no time like the present to start. Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management.

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