5 takeaways from MGM’s CHRO: Customer experience amid the Great Resignation
STRIVR
NOVEMBER 8, 2021
MGM Resorts International’s Chief Human Resources Officer, Laura Lee, talked with Strivr founder and CEO Derek Belch to share how her organization is deploying Virtual Reality for customer interaction training. With VR we’re able to give our employees the opportunity to do empathy training without the pressure of real customer interactions.”.
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