Watershed

3 Essential Metrics to Improve Training Measurement

Watershed

As a solution architect, I help clients find the perfect match between the challenges they face, and the technologies available.

The Ripple Effect: Learning & Data Ecosystems

Watershed

So far, we’ve established an overview of modern learning ecosystems and how you can identify them across your different learning programs. Now, it’s time to explore how changes to different elements of an ecosystem can impact not only learning experiences, but also other elements in the ecosystem.

An Introduction to Modern Learning Ecosystems

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Learning is an intrinsically human activity that happens in many places and in many ways. It doesn’t matter how great or feature-rich any one learning system is, learning will never happen in just one place.

How to Create a Learning Measurement Plan with xAPI

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Designing a learning measurement strategy with xAPI takes time and planning, but do you know where to start? In this blog post, we’ll explain the basics and give you a guide to get the ball rolling. It all starts with a plan.

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3 Reasons to Prioritize On-Demand Customer Training

How can you provide a great onboarding experience while keeping up with a growing customer base? By leveraging on-demand training. This guide describes three benefits of adding on-demand training to your onboarding process. Click here to download.

What Is Learning Evaluation?

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Knowing how to aggregate and evaluate all types of learning is a priority for many learning and development practitioners. In fact, many say there's a growing demand from their organizations to show L&D’s impact across the organization.

What is Distributed Learning?

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People have an inherent desire to learn, but how we learn best is still up for debate. In this series, we explore trends related to distributed learning and what they mean in practice. Generally speaking, we learn through a variety of methods.

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xAPI xAPRIL: Celebrating 5 Years of the Experience API

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Join us as we celebrate xAPI xAPRIL and recognize five years of the Experience API—including free resources, real-world xAPI case studies, and prizes! You've come a long way, xAPI!

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Watershed's 7 Steps of Learning Evaluation

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Out of the dozens of different learning evaluation models currently in practice, which one is right for you? Turns out, you don't have to limit yourself to just one. Meet our "super method" for learning evaluation.

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

L&D Survey Results: Red flags, the C-suite, and more

Watershed

A lot has happened during the past year. SpaceX became the first to successfully re-launch and land the first stage of an orbital rocket. A total solar eclipse blocked out the sun across the United States. And, perhaps most surprising, executives started to take notice of L&D’s existence.

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Learning Evaluation, Step 7: Explore Outcomes

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When it comes to learning evaluation , researching the successful and unsuccessful elements of a learning program is key to improving future efforts. Find out more, as we explain the last step in our "super method" for evaluating learning.

Learning Evaluation, Step 6: Analyze Outcomes

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We've discussed all the steps leading up to evaluating your learning program —and now it's time to actually evaluate learning so you can determine what's working and what needs improvement. Tell a story with data.

Learning Evaluation, Step 5: Monitor Success

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Now that your learning program is live, it's time to monitor the success and progress toward the program goals. Here's how to get started. So, what's next? We've covered the first four steps of our learning method : Align Goals. Define Metrics. Discover What's Working. Design a Learning Program.

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

Learning Evaluation, Step 4: Design Effective Programs

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In this installment of our seven steps for learning evaluation , we'll show you how to d esign the program itself—including how to capture, aggregate, display, and use data related to evaluation metrics.

Business Storytelling Models for L&D: Data and the Hero's Journey

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So far in this blog series, we’ve discussed the importance of data storytelling and covered how to use the STAR model to share your achievements as you might during a job interview. Now, we’ll explore how to draw from Hollywood’s version of storytelling—using the Hero’s Journey framework (departure, initiation, return)—to create an engrossing, transformative story.

Learning Evaluation, Step 3: Discover What's Working

Watershed

Just because learning is already happening in your organization, there's no guarantee each instance is being done well. And now that we’ve covered the first two steps for effective learning evaluation , it’s time to discover exactly which learning programs are working in your organization.

Learning Evaluation, Step 2: Define Metrics

Watershed

We've outlined seven practical steps when evaluating learning programs. Here, we'll discuss the second step in the learning evaluation process—identifying the success metrics most appropriate to the organization.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

Knowing Your Audience is Key to Great Data Storytelling

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Up to this point in our Data Storytelling series we’ve not only covered the importance of telling stories with data , but also how to structure stories using the Hero’s Journey. But like any great writer, you need to consider two critical aspects before putting pen to paper (or fingers to keyboard).

Learning Evaluation, Step 1: Align Program Priorities

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In our last learning evaluation post, we outlined seven practical steps for evaluating learning programs. Now, it's time to dig into the first of the seven steps, as we show you how to identify program goals and evaluate alignment with overall organizational and strategic priorities.

How to Build a Data Ecosystem Diagram with Room to Grow

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We’re taking a quick detour from our Data Storytelling series for a bonus lesson on how to get to the data that will become the star of your story. In this post, we’ll tell you why visualizing a data ecosystem for your organization is important and how you can build your own. It all comes down to maps—the most visual way to represent where you are and where you can go. Similarly, before you can use data, you have to know where to find it and where to send it.

Bringing Standards to the L&D Profession: The TDRp Initiative

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In 2010, I joined forces with 29 other L&D industry leaders to create Talent Development Reporting Principles (TDRp) with the goal of establishing a standard framework for L&D. Inspired by the measures and standards used in accounting, we set out to create a standard framework for L&D. And, after 24 rounds of revisions, we finalized a framework that not only provides a type of standards similar to those in accounting, but also provides a common language for the world of L&D.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

How to Gain Stakeholder Buy-In for L&D Success

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In our last post , we discussed how to encourage cross-departmental teamwork in the workplace and the importance of lending a hand to those from whom you may eventually need help. However, you can’t really help your coworkers unless you know what’s needed or how to accomplish it. That's why y ou need to take time to understand what’s critical for your peers to successfully reach their objectives. Business Goal Alignment

Why L&D Should Use Data in Business Storytelling

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As an L&D practitioner, you collect learning data, build reports, and create analytics infrastructure to make better-informed decisions. But if no one is listening to you, then what’s the point? In this post, we'll explore the basics of crafting an interesting, compelling story with your L&D data. Only you have the inside scoop. Just because you have all the stats on learners and programs, doesn’t mean it will be interesting to other teams or leadership.

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The Secret to Fostering Office Relationships

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Building office relationships with stakeholders both inside and outside of your department is key if you want to accomplish big things.

An Intro: The Art of L&D Storytelling with Data

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Once you’ve collected, measured, and evaluated your learning data—what’s next? How do you use that information to promote L&D and show off the value and impact of your learning programs? Knowing how to craft engaging and interesting stories that directly relate to various areas, teams, and departments across your organization takes careful planning and execution. Data Storytelling

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

An Intro: The Art of L&D Data Storytelling

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Once you’ve collected, measured, and evaluated your learning data—what’s next? How do you use that information to promote L&D and show off the value and impact of your learning programs? Knowing how to craft engaging and interesting stories that directly relate to various areas, teams, and departments across your organization takes careful planning and execution. Data Storytelling

A Recap: Aligning L&D with Business Goals

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Creating L&D programs that build employees’ knowledge and help them meet their goals is important. And it’s just as important that your programs align with your organization’s overall objectives. Business Goal Alignment

An Overview: Phillips' Model for Learning Evaluation

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When we originally published our Learning Evaluation eBook and blog series, we covered four learning evaluation models representing a range of approaches and perspectives: Kirkpatrick, Kaufman, Brinkerhoff, and Anderson. While there are many other learning models we’ve yet to cover, the one we’re asked about most often that’s not mentioned in our original series is Phillips' Learning Evaluation Model. So, what is it, and how should you apply it?

Aligning L&D with Business Goals: Pharmaceutical

Watershed

According to a 2016. survey. , one of the chief priorities for leaders in the pharmaceutical industry is upskilling their organizations’ analytic capabilities. A data science-based skill set provides value across all disciplines of the organization—such as sales reps navigating conversations about medical trials data and market performance, or researchers better evaluating the efficacy of a drug during testing.

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

How to Support Teamwork in the Workplace

Watershed

Now that you understand the importance of building and fostering office relationships , it’s time to build on those skills. In this post, we’ll discuss how taking on extra responsibility provides visibility for your team and an opportunity to learn more about how other departments perceive and measure the organization’s success. Business Goal Alignment

The Secret to Fostering Office Relationships

Watershed

Building relationships with stakeholders both inside and outside of your department is key if you want to accomplish big things. In this part of our Business Goal Alignment series , we’ll discuss gaining buy-in across your organization—starting with the importance of building relationships outside your department. Business Goal Alignment

Aligning L&D with Business Goals: Healthcare

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The healthcare industry is evolving at a rapid pace, which means providers need to not only finance and deliver quality care, but also treat the maximum number of people at the lowest possible costs. Business Goal Alignment

Aligning L&D with Business Goals: Retail Services

Watershed

The retail industry has shifted drastically toward a digital marketplace during the past 10 years. And with smartphones in nearly every pocket and computers in most homes, the ability to buy anything with the click of a button has become easier than ever. While these events open the traditional retail model to new opportunities, they also leave it vulnerable to new threats for maintaining market share—specifically, threats centered around convenience and variety. Business Goal Alignment

Move Beyond Learning to Applying: A Modern Management Development Program

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.