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Definitions: ABCD Objectives

Kapp Notes

Here is how to create an effective Learning Objective. Measures can be expressed as level of productivity, quantity, quality, time, internal or external customer requirements, or other criteria gained from actual or anticipated work practices. A learning objective simply states the behavior orknowledge change you would like to see from a learner. An objective is the final outcome desired from a learning event.

The Business Web

Tony Karrer

Ozzie had made his views widely known in his October 28, 2005 memo called, "Services Disruption,” where he stated the future would be dominated not by software like that made by Microsoft, but by services offered by companies like Google and who were changing the software game forever by delivering a new paradigm. They applications range from sales, service and support, utilities, and tools to health care, education, real estate, and manufacturing.

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Gadgets, Games and Gizmos: Beyond iPoding

Kapp Notes

Often a short audio narration provides the information and coaching needed to help an employee solve a problem or deal with a customer issue. You can literally subscribe to a podcast on any topic via iTunes or other subscription services. Creating files could be easily done with a handheld digital recorder. Nike , the athletic footwear, equipment and accessory company, has even created an iPod enabled shoe.

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Breakthrough eLearning: Year-End Reflections

Breakthrough eLearning

And the end of 2006 is also the end of eLearn Campus fourth year in existence. But tools are tools are tools.what you really need are talented people with the right competencies who can use these tools to create learning environments that meet organizational goals.

The Ultimate Guide to Creating an Online Course in 2018


Therefore, creating and selling courses online can be quite profitable with many professionals achieving 6- and 7-figure incomes. – How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. Health and related services.

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Knowledge and Learning In The News - 3/11/2006

Big Dog, Little Dog

March 11, 2006. How To Create A RSS Feed From Any Web Page - ROBIN GOOD. Today, thanks to new "html scraping" services available to everyone, RSS feeds can be automatically generated for just about any web site, no matter what kind of layout, coding or language it is written in. How to be an expert - Passionate. For the superior performer the goal isn't just repeating the same thing again and again but achieving higher levels of control over every aspect of their performance.

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Knowledge and Learning In The News - 5/07/2006

Big Dog, Little Dog

You see, while Schultz loves coffee, he's passionate about creating a workplace that treats people with dignity and respect. That's the message he conveys consistently to employees, customers, and investors. This is a more challenging issue in the corporate and government world, where training is more thought as a service, or a requirement, than the academic. Starbucks' Secret Ingredient - Business Week. Schultz is fiercely passionate about what he does.

OFF TOPIC: MOO totally gets design!

Corporate eLearning Strategies and Development

Mine look great so I won't be needing that, but what great touch of customer service. I'll just make up some custom miniMOOs from my flickr account for each event. I posted a couple weeks ago about a small UK printing company taking advantage of flickr 's open API called MOO.

Training departments NOT best at facilitating learning

Corporate eLearning Strategies and Development

They would be the IT Help Desk and the Customer Service Center. That same information may not be relevant 6 weeks down the road after we have spent that time creating a "course". Training is currently NOT the closest to the customer, but we need to get a lot closer if we intend to make a significant impact. From Dave Lee at Learning Circuits We're #3! We're #3!

Microlearning Case Study: Healthcare (Call Centers and Claims Centers)


Health Insurance Leader Improves Customer Experience. With the company’s expansion, its customer service and claims agent population also grew to manage separate health plans in 28 states and two international markets. CSRs take their q between customer service calls.

Still helping Humentum help others twelve years later

Rustici Software

Delivering training together since 2006. Back in 2006 we encountered LINGOs. We’ve always valued our partnership with LINGOs and Humentum, particularly because they helped us create SCORM Cloud Dispatch. Catholic Relief Services using SCORM Cloud Dispatch and Humentum.

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Camtasia, Cammpus Help Companies Build Branded Universities

TechSmith Camtasia

In 2006, Brian Hayden noticed a need for training in the construction industry, specifically around the increasingly popular market for geothermal heating and cooling systems. The work they put into creating their first entry-level online course cost them $35,000.

Free e-Learning books


His guidance is as applicable to classroom-based as it is to e-learning based training." — Patty Crowell, director, Global Education Services, LSI Logic 20 webtools applied to teaching by Ana Maria Menezes Theory and Practice of Online Learning - Athabasca University Awarded the Charles A.

Join us LIVE on The Forge - Thursday at 2pm ET

TechSmith Camtasia

Since 2006, @DemoGirl (a.k.a. Molly McDonald) has been creating custom screencasts that drive website traffic, teach people how to use apps, and help them visualize how a product will be useful to them. Pull back the curtains and roll out the red carpet.we're

Evaluating Your eLearning


de Freitas & Oliver 2006, p.262). On the whole, this structured analysis provides a comprehensive support to the training developers and facilitators who work in teams to create game-like trainings. Consider the example of the new CRM training for improved customer service.

Last chance to vote for a ScreenChamp!

TechSmith Camtasia

Since 2006, @DemoGirl (a.k.a. Molly McDonald) has been creating custom screencasts that drive website traffic, teach people how to use apps, and help them visualize how a product will be useful to them.

Development Drives Innovation and Revenue

CLO Magazine

To facilitate easy adoption of new technologies and offer the necessary knowledge to help customers get the most out of equipment in their stores, Hillphoenix is now accelerating training, providing shorter modules on-demand.

The 12 Days of Screencasting - On the First Day.

TechSmith Camtasia

If you time a script at 4 or 5 minutes you'll know that you need to cut out some of the "fluff" - Instead of wasting your time creating the video first and then realizing it needs to be cut down. What would you ever do if someone gave you a partridge in a pear tree?

Learning During Times of Growth

CLO Magazine

This From the Vault article was originally published on in April 2006. . Our sustainable competitive edge in the coming years will result from the customer experiences delivered by our front-line crewmembers,” Barger said. “To Learning Services as an Engine of Growth.

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The Real Truth about ROI – the Learning Performance Model

Learning Wire

Although L&D is involved in supporting change initiatives business representatives are in many cases still doubting that L&D creates measurable value for an organization. More specifically, they can increase customer satisfaction, profit, market growth, productivity and innovation.

A whole new world

E-Learning Provocateur

Each account owner creates a character (or avatar ) which appears in the virtual world in – typically – human form. People like you and me are creating all manner of virtual goods – clothes, tattoos, furniture, you name it – to trade in the virtual world.

[IN DEPTH ANALYSIS] Do your employees know how to learn?


Customized for the future. A new link is created between learning and technologies that transform the relationship to time, spaces, places and knowledge. Create events and spaces to share informal learning. Create a professional portfolio.

Sales eLearning – 21 Great Resources

Tony Karrer

I’ve had quite a bit of experience with this and actually one of my very first projects was creating a pretty incredible eLearning solutions for Lexus sales people. Data Driven - eLearning Technology , December 10, 2008 Will the retail sales training change behavior in ways that improve customer satisfaction? Tom Kuhler and his “Rapid e-learning&# blog once again bats 1000 by sharing tips for creating e-learning scenarios.

It Takes a Village

CLO Magazine

Executives at the Fortune 500 kidney care services company refer to the organization as a village where community is the goal, and the business is the economic driver that makes it work thanks to 65,000 employees nationwide. “We

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A Taste for Growth: CLO of the Year Rob Lauber

CLO Magazine

To solve Yum Brands’ challenges, CLO Rob Lauber has created a learning strategy that helps the business and employees grow, making him this year’s CLO of the Year. After graduating in 1985 from the University of Scranton in Pennsylvania with a degree in communications and marketing, he began working at Dun & Bradstreet Information Services as a business analyst. ’s executive team as vice president of Yum University in 2006. Be restaurant and customer maniacs.

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Managing Career Paths: The Role of CLO

CLO Magazine

For some organizations, the shortage of skilled executives, middle managers and individual contributors in critical roles already is having quantifiable ramifications — from decreased production capacity to drops in customer satisfaction.

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How Learning Leaders Win Friends and Influence People

CLO Magazine

Members include Hilton’s chief financial officer, its chief human resources officer and the head of commercial services. Kippen said as newer learning leaders build their credibility with leadership and internal customers they should actively demonstrate their ability to add value.

How Learning Can Regain Relevance

CLO Magazine

Originally conceived in the 1960s, the model was designed to deliver administrative services, not provide value to stakeholders and the operational units of an enterprise. In a 2006 annual survey by the Economist magazine of 555 executives — including 226 CEOs — when the respondents were asked to identify the most critical corporate functions, human resources tied for last place along with procurement and supply-chain management.

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What Are Learning Organizations, and What Do They Really Do?

CLO Magazine

This article was originally published on in September 2006. Pizza Hut: It constantly invents and implements new technology and by recognizing the lifetime value of their customers, it treats them as long-term assets.

6 Training Trends for 2018 (and 3 you’re still not doing right)


SHRM confirms that to create a true culture of learning, CEO buy-in is critical. 4: Created vs. Curated content. As creators of engaging training custom-built for your company’s culture and goals, do we believe that off-the-shelf content has its place in your training playbook?

Not Your Grandfather's Diversity Training

CLO Magazine

When the state of Michigan learned that the minorities who worked for the agency did not feel their opinions mattered, leaders created nontraditional diversity training programs to promote more effective ways to communicate. While roughly half of Michigan’s population is composed of minorities, just 14 percent of the employees in the state’s Department of Technology, Management and Budget in 2006 were from these groups.

Cammy Beans Learning Visions: eLearning Brand Name Recognition?

Learning Visions

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies. Responder listed themselves as internal purchasers of outsourced services too so it wasnt like they didnt use custom developers.

Learning to the Rescue: The FDIC’s Thom Terwilliger

CLO Magazine

In 2005 and 2006, there were no bank failures, according to the agency’s failed bank list. In response, its learning and development team created just-in-time training, learning guides and new courses to ensure new employees could support the increased work load. ” Wanting to follow his grandparents’ public-service background, Terwilliger, 55, joined the Air Force after high school, starting as a cook in food service.

CLOs Need and Want External Help

CLO Magazine

Companies consistently need effective learning programs to transfer knowledge and skills to employees, customers and partners, to retain employees and to improve speed to proficiency. These are the fundamentals to provide high-quality learning services and to impart knowledge to the audience.

Cammy Beans Learning Visions: Finding Good Photos for Your eLearning Scenarios

Learning Visions

So then do you go do a custom photo shoot? eLearning Art provides royalty free stock photos, images, and other assets to help you create some cool stuff in your own authoring tools. I was not paid or offered any favors to write this review, I just think it’s a cool service. Is this the kind of service you’ve been looking for? Creating Social Presence in Online Classroom (ID.

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