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3 Critical Questions To Ask A Learning Technology Vendor

Docebo

Most state-of-the-art learning platforms are Software as a Service (SaaS) solutions. L2 and L3 support (this type of support is managed by the learning platform vendor). Make sure your vendor provides a variety of out-of-the-box integrations with your business ecosystem.

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Managed Learning Services – Time To Re-invent Your Training Function

G-Cube

Managed Learning Service enables both purchase and administration of all training activities for a client organization by an external specialist (Managed Service Provider) in an outsourced mode. MLS Managed Learning Services

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Be it building multiple online courses, imparting interactive learning activities, collaborating on online communities or social sharing, Moodle’s your platform! Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

5 Tips for Breaking Down the Vendor Selection Process

InsiderHub

Just as there are thousands of shades of blue you could use to paint a room, so too are an abundance of business tools from the many vendors in the marketplace. But vendor selection doesn’t have to be an overwhelming and tedious task. Contact vendors for further inquiries.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

5 Critical Questions To Ask Potential LMS Vendors

KnowledgeAnywhere

There are the basic question of pricing and features that you will, of course, be asking potential vendors. Here is a list of 5 critical questions you and your team should ask when talking to LMS vendors. Extended Enterprise for training external stakeholders (customers or contractors).

10 Things Vendors Can Teach You About Building an Internal Learning Business

CLO Magazine

Most learning leaders use any number of vendors to carry out the design, development and delivery of their internal learning agenda. In a way, the learning department is also a vendor, just in a different context. Serve their customers.

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.

LMS Vendor Eyes Only: 10 Tips to Boost Sales

Talented Learning

With almost 700 LMS vendors in the world, competition for every sales opportunity is fierce. Along the way, I have seen more than 100 salespeople from multiple vendors compete to win legitimate business opportunities. LMS Vendor Sales Tips.

Why And How You Should Educate Customers On Your Products

TalentLMS

But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.

Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. High-End Commercial Training Companies Need LMS Professional Services.

How to implement a successful customer training program

Elucidat

Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. Why invest in customer training? Customer training

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

Why our Customers Love Customer Success

LearnUpon

Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Most LMS vendors haven’t invested in customer success.

Case Study: Multi-Billion-Dollar Financial Services Firm

Performitiv

About the Organization: The organization is a multi-national, multi-billion-dollar organization operating in the financial services space. They are a Fortune 500 organization with over 22 million customers and over $650 billion in assets under management. Unfortunately, the LMS was too basic and was resulting in high administrative effort to customize reports and analysis.

Why our customers love customer success

LearnUpon

Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon.

How to select an LMS vendor that’s here to stay

LearnUpon

Over 40% of our customers at LearnUpon already have learning management software in place when they make an enquiry. There are many reasons why companies decide to explore the highly crowded pool of LMS vendors and begin the task of evaluation. Choose a vendor that will support you.

5 Ways to Create an Exceptional Customer Service Experience

Degreed

What does a great customer experience look like to you? Now think about the customer experience with enterprise software – can you think of a time when you would say your experience was great? This starts with ensuring that we hire individuals with a passion for service.

Vendor Spotlight: Learning Management Systems and Skills Assessment from RISC, Inc.

InsiderHub

News and World Report’ s “Best of Breed” for the Learning Management industry, as well as various other awards in LMS customer satisfaction. RISC produces and supports its own software solutions, and boasts corporate customers from around the globe of all sizes and — across various industries — who rely on the company’s experience to help them reach their training and administration goals. Big ticket customers include NASA, among others.

SaaS vs custom eLearning solution: How to Start an Online Tutoring Business?

mysimpleshow

Before you enter into the pipeline and manage the flow, you have to decide how to choose a tutoring business service, and look for its pros and cons. – SaaS-based Solutions – Custom based Solutions 2.1. What are you really good at?

Case Study: Online Sleep Medicine School saves +50% on LMS costs after migrating to Custom Built Platform in record time

Academy of Mine

While the majority of its educational services focuses on in-person training locally in Atlanta and other outlying areas, the Atlanta School also provides high quality continuing education and certification courses online, as well. . Highly personalized 24/7 Expert Customer Support.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. But why is customer success so important? As customer success practices mature, metrics continue to evolve.

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Five Ways to Buy an LMS You Will Hate!

Talented Learning

Some people even think customer dissatisfaction is the reason there are 700 LMS vendors. LMS customer satisfaction is actually more of a bell curve, ranging from extreme hate to true love. Does the vendor deserve the blame? The customer?

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Sell courses online? Learn from our successful customers

LearnUpon

40% of customers use these features to sell a huge range of courses that can cost anything from $2 to $2,500. That makes customers like SMART Majority and the Management and Strategy Institute (MSI) experts at marketing and selling online training.

Video Learning Platforms

eLearning 24-7

Other options – depends on the vendor. Typically the video content management platform consists of (please note: that some vendors call their VCMS something else). Transcription services – already in the platform. your own logo (not all the vendors offer this option.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience.

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LMS Ghost stories – The truth will scare you

eLearning 24-7

But what you rarely hear, is something I have often been hearing, which isn’t going from any spirit, rather it is coming from some LMS vendors. If you want to instill fear, the first thing you need to do is assess your prey, err potential customer. Any vendor who sees you as a potential customer, should go to your web site and grab the banner/header or colors and place it in your demo before you begin. Some vendors will give a range, others won’t.

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Is Your LMS License Model Misaligned? How to Avoid Costly Mistakes

Talented Learning

Throughout the last month, I’ve reviewed 12 RFP responses for 3 different LMS business scenarios: association learning, commercial training and corporate channel/customer education. In each case, we asked vendors for pricing tailored to the client’s unique usage patterns.

How big data changes the training scenery

Matrix

Until recently, the more data a business had — about how to improve their product/service, about the competition, about new technologies — the better their chances to be successful. A cloud-based LMS can store an impressive amount of data on all the learning activities of each user.

Should You Use an Employee LMS for Extended Enterprise Learning in 2019?

Talented Learning

On the other hand, customers and business partners can’t be forced to engage in learning activities. With the resulting increased executive exposure, business impact, not cost, is the key factor in vendor selection. These vendors ignore employee LMS needs.

LMS Selection Roulette: Who Can You Trust?

Talented Learning

Often, these posts have 287 or more responses from LMS vendors, each claiming they offer the best solution, given the overwhelming evidence provided in the original 2-sentence help request. They’ve hit a wall with features that don’t accomplish what a vendor promised.

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LMS Innovation: Where’s the Value?

Talented Learning

The need for mandatory academic and employee compliance training is real, but organizations everywhere are also looking for better ways to educate their extended enterprise of customers , sales channel partners or member communities. This contrasts with what many vendors call a cloud LMS.

Ash Brokerage Boosts Sales with Agile Learning and Collaboration

Allego

For Executive Vice President of Retirement Mike McGlothlin, the ultimate goal was to create a championship-level wholesaling firm to serve its financial advisor customers. “We There was a lot of activity once we got people comfortable.”.

You Just Selected a Shiny New LMS. Great! Now What?

Talented Learning

You’ve likely endured heated internal discussions, unwelcomed vendor surprises during demos and unforeseen contractual confusion. Plus, you’ll gain an ally who can apply “good cop/bad cop” negotiating tactics with your vendor, if necessary.