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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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A Guide to Predictive Analytics for Business Excellence

Hurix Digital

We owe a lot of our success to planning, from personal ventures like saving for a trip abroad to professional tasks like preparing for expected customer demand. Infusing technology and data analytics into forecasting models gives rise to a cutting-edge business forecasting approach called predictive analytics.

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Advancements in real-time data analytics for VR training platforms

STRIVR

The latest advancements in real-time data analytics within VR training platforms make this an ideal way to train all kinds of employees and revolutionize training delivery and assessment for the enterprise. And the whole time, VR technology captures their behavior in various ways.

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Customer LMS: A New Era in Customer-Centric Learning

BrainCert

A customer LMS is a learning management system that prioritizes the needs and preferences of its users, typically focusing on delivering a more engaging, intuitive, and effective learning experience. A well-developed LMS supports these goals by providing comprehensive analytics and reporting tools to track progress and outcomes.

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Staying Ahead of the Curve with Personalized Learning in the IT Industry

Hurix Digital

That’s where personalized learning comes in. Personalized learning is a learner-centered approach that tailors the content, pace, and delivery of learning to each individual’s preferences, goals, and abilities. Personalized learning can help IT professionals learn more effectively, efficiently, and enjoyably.

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Creating Memorable Experiences Using Personalized Learning in the Hospitality Sector

Hurix Digital

One of the key strategies that hospitality businesses can adopt is to leverage personalized learning to create memorable experiences for their employees and customers. We will also share some tips on how to implement personalized learning in the hospitality sector. Table of Contents: What Is Personalized Learning?