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Remote Learning Revolution: Adapting Managed Learning Services for a Hybrid Workforce

Infopro Learning

Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance. Managed Learning Services (MLS), a complete outsourcing of learning services, has become a valuable cornerstone in the era of remote work.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Use this metric to track which categories do well. Use this metric to track upsell success for sales associates.

Metrics 113
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16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels.

Metrics 100
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Unlocking sales success: Key sales metrics and insights

TalentLMS

Key sales metrics you should know Insights from sales metrics can help businesses thrive in a competitive business landscape. But what metrics should you monitor to gather the most useful insights? Revenue metrics Sales revenue What: The bread and butter of your business. Here’s a rundown.

Metrics 52
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From platitudes to pragmatics

Clark Quinn

After we design practice, we can develop the associated content, etc. We can do the advocated ‘yes and…’ approach, where we turn the conversation to the outcomes they’re looking for, and ideally even to metrics. We might not get metrics, so then we might have to infer them from the performance outcomes.

Metrics 203
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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Did They Like It?

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The Shape of Global Workplace Learning 2020: An Interview with Sriraj Mallick, President, Infopro Learning

Infopro Learning

The move to have intelligent analytics and metrics around learning impact is something that has been coming up for the last few years. We must consider time of people associated with training, at every level – learners, managers and stakeholders. Is the training program improving sales, customer service or the net promoter score?

Global 369