Ed App

MAY 21, 2021

Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training. What is great customer service? Don’t pass the parcel. Play nice.

Customer Service 59

Customer Service Services Custom Guide 59

Dashe & Thomson

FEBRUARY 9, 2011

From the business perspective, however, networking isn’t only helpful, it is mandatory. Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. So how do you build your network?

Social Networks 145

Social Networks Network Social Learning Blended Learning 145

Learning Pool

NOVEMBER 15, 2023

Offering an array of content services, including fully editable content libraries prepared by subject matter experts and custom content development by an award-winning team of learning experience designers, this award recognizes our efforts to create e-learning content with compelling instructional design, underpinned by proven learning theory.

Compliance Training 112

Compliance Training Providers Content eLearning 112

Dashe & Thomson

MARCH 11, 2011

by Jolene on March 11, 2011 in Gaming Theory , Instructional Design , Training Development , eLearning Over the last year or so, I’ve been thinking a lot about how to incorporate games into eLearning instructional design projects. Rieber and Play Theory. Im a problem-solver and thoroughly enjoy helping clients succeed and look good.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Dashe & Thomson

MAY 18, 2011

Military by Jim on May 19, 2011 in Gaming Theory Think game-based training doesn’t have anything to offer your organization in the way of savings? My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. The Department of Defense disagrees with you.

Social Networks 160

Social Networks Blended Learning Diversity Training Games 160

Dashe & Thomson

APRIL 6, 2011

My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. Download the whitepaper » Blog this! Properly d.

Social Networks 154

Social Networks Sound Social Learning Blended Learning 154

Dashe & Thomson

FEBRUARY 10, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

Social Networks 124

Social Networks Social Social Learning Blended Learning 124

Dashe & Thomson

MARCH 27, 2011

I found out that Accelerated Learning originated with a theory called “suggestopedia,” developed by a Bulgarian educator named Georgi Lazanov. The American developmental psychologist, Howard Gardner developed a theory of multiple intelligences and how intelligence relates to learning. Download the whitepaper » Blog this! Properly d.

Social Networks 140

Social Networks Blended Learning Social Learning Blogging 140

Dashe & Thomson

MARCH 2, 2011

And yet, by the estimate of the Department of Health and Human Services itself, somewhere between 30% and 50% of all clinical practices that attempt to implement an EHR have given up before the process was completed – often at the cost of thousands of dollars and countless hours wasted. Download the whitepaper » Blog this! Properly d.

Social Networks 145

Social Networks Blended Learning Wiki Delicious 145

Learning Pool

JUNE 6, 2023

This award is an acknowledgment of our continued efforts to create bespoke elearning with compelling instructional design, underpinned by proven learning theory, using a range of innovative tools and techniques. Training Industry is the most trusted source of information on the business of learning.

Content Developer 80

Content Developer Blended Learning Companies Industry 80

Dashe & Thomson

DECEMBER 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Great Survey Completion Rate Dilemma Solved (Maybe) by Jim on December 22, 2010 in feedback , marketing The holidays are upon us, which means gifts, family, services… and the end of the fiscal year. Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Survey Blended Learning Social 100

Dashe & Thomson

DECEMBER 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Great Survey Completion Rate Dilemma Solved (Maybe) by Jim on December 22, 2010 in feedback , marketing The holidays are upon us, which means gifts, family, services… and the end of the fiscal year. Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Survey Blended Learning Wiki 100

Dashe & Thomson

APRIL 19, 2011

The number one most asked question by social media marketers was, “How do I measure the effect of social media marketing on my business?” Academia needs a coherent learning theory, or set of theories, that provides guidance for building the road system so the cars can operate. The webinar hosts didn’t have an answer.

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

Dashe & Thomson

JANUARY 27, 2011

Because video is, apparently, a perfect manifestation of social learning theory. But why is video so much more effective at accelerating innovation than, say, print – or even eLearning? less big companies, for more than 20 years. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t.

Social Learning 134

Social Learning Social Networks Social Blended Learning 134

Dashe & Thomson

MARCH 15, 2011

The KEC includes: The purpose of the evaluation The evaluation methodology and why it was selected The program demographics and resources The criteria for determining the program quality. In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer. Download the whitepaper » Blog this!

Evalution 160

Evalution Social Networks Social Learning Blended Learning 160

Dashe & Thomson

JANUARY 11, 2011

The era of “left brain” dominance, and the Information Age that it engendered, are giving way to a new world in which “right brain” qualities-inventiveness, empathy, meaning-predominate. How will organizations get them to adopt new business processes, procedures, or software systems when necessary? Download the whitepaper » Blog this!

Social Networks 127

Social Networks Brain Teach Blended Learning 127

Dashe & Thomson

JANUARY 5, 2011

My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. Download the whitepaper » Blog this! Properly d.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Dashe & Thomson

APRIL 5, 2011

In another post, Krigsman writes: Communications in [the context of ERP implementation] means explaining the business impact of technology decisions to a non-technical audience. That impact likely includes process changes that may affect employees in a variety of ways. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Social Networks 140

Social Networks Change Blended Learning Management 140

Dashe & Thomson

APRIL 17, 2011

But it should communicate a link between quality, process improvement, and action. Kirkpatrick says new knowledge and skills don’t translate to actual business value unless they are transferred to new on-the-job behavior. In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer.

Kirkpatrick 168

Kirkpatrick Social Learning Social Networks Blogging 168

Dashe & Thomson

FEBRUARY 25, 2011

Supercomputer’s Win on Jeopardy: Little Comfort to Those Implementing Enterprise Computer Software → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Learning Pool

OCTOBER 17, 2023

Training Industry, the leading research and information resource for corporate learning leaders, prepares the Training Industry Top 20 report on critical sectors of the corporate training marketplace to better inform professionals about the best and most innovative providers of training services and technologies.

Companies 110

Companies Industry LMS Training 110

TalentLMS

JANUARY 9, 2023

So you send your customer service team and sales reps through relationship building and other soft skills training. Match your training to company goals: Courses should be planned in conjunction with your business objectives. Quality learning design is key to helping learners remember the skills and put them into practice.

Theory 52

Theory Diversity Training Score Metrics 52

Dashe & Thomson

MARCH 22, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Properly d. Properly d.

Blended Learning 145

Blended Learning Social Networks Blended Social 145

Dashe & Thomson

MARCH 7, 2011

My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. Download the whitepaper » Blog this! Properly d.

Social Networks 134

Social Networks Blended Learning Social Market 134

Dashe & Thomson

APRIL 23, 2011

My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. Download the whitepaper » Blog this! Properly d.

Social Networks 140

Social Networks Blended Learning Project Compliance Training 140

Dashe & Thomson

DECEMBER 27, 2010

Business confidence is still extremely low. Businesses are increasingly organizing around shorter-term projects. Because of the vast range of services we provide as a management consulting firm, we’re something different to every client. Do you want to sell the client a focused product/service or a solution? Properly d.

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Dashe & Thomson

APRIL 19, 2011

The number one most asked question by social media marketers was, “How do I measure the effect of social media marketing on my business?” Academia needs a coherent learning theory, or set of theories, that provides guidance for building the road system so the cars can operate. The webinar hosts didn’t have an answer.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

JANUARY 19, 2011

My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. Download the whitepaper » Blog this! Properly d.

Social Networks 133

Social Networks Wiki Blended Learning Free 133

Dashe & Thomson

APRIL 28, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Properly d. Properly d.

Social Media 124

Social Media Social Networks Blended Learning Network 124

Dashe & Thomson

DECEMBER 30, 2010

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Properly d. Properly d.

Social Networks 124

Social Networks Blended Learning Social Wiki 124

Dashe & Thomson

APRIL 21, 2011

You may not show it outwardly, but you feel angry, put upon, depressed…and you are pretty much worthless to do any quality work for the rest of the day. Workers suddenly have the power to choose what they want to focus on, what they are passionate about (within the limits of the business of course). Liam McCoy: Thanks for this.

Innovation 165

Innovation Social Learning Blended Learning Social Networks 165

Mobile Coach

AUGUST 28, 2020

The optimistic idea that you just have to set up your bot and it would automatically learn and improve without any hand holding was more theory than reality. At Mobile Coach , we are living through these early stages of the learning curve for efficient and delightful customer service chatbots. Photo by Halacious on Unsplash.

Customer Service 52

Customer Service Services Custom Metrics 52

Dashe & Thomson

JANUARY 30, 2011

Or you can challenge yourself and your client, allow them to see past what they’re used to and consider an approach that would produce results more in line with their business objectives. You can play nice and develop whatever type of training your client wants, whether it provides tangible value or not. Download the whitepaper » Blog this!

Social Networks 124

Social Networks Blended Learning Web Wiki 124

Dashe & Thomson

MARCH 1, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Properly d. Properly d.

Social Networks 133

Social Networks Blended Learning Wiki Delicious 133

Dashe & Thomson

JANUARY 19, 2011

My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read. Download the whitepaper » Blog this! Properly d.

Social Networks 124

Social Networks Wiki Blended Learning Free 124

Dashe & Thomson

MARCH 6, 2011

→ Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Outside of work I enjoy several hobbies including camping, travel and photography. Properly d.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141