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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

Adoption 170
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Personalized Learning at Scale? Enter the Virtual Coach

Docebo

That approach won’t work nowadays because of the growing emphasis on experience and the many ways on-the-job, in-the-flow-of-work learning experiences influence knowledge retention, professional development, and performance. Let’s see what makes this digital personal trainer so special – A Virtual Coach is; Mostly proactive.

Coaching 153
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Leadership Coaching for Executives through Mentoring

Chronus

That’s where leadership coaching comes in. Effective executives are crucial for organizational success, and leadership coaching ensures quality leadership isn’t left to chance. Mentoring can play a vital role in leadership coaching, as a personalized way to support leaders and help them develop. What is leadership coaching?

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Revolutionizing upskilling through AI coaching technology

CLO Magazine

Tackling the skills challenge I was speaking with Sabrina Khan, performance and development manager at reg-tech provider Encompass Corporation, she emphasized the shift from technical skills to now include power skills – essential soft skills that are transferable to various areas of work. How does AI match that?

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The Key to Getting the Best Out of Video-Based Practice & Coaching

Speaker: Micah Eppler, Account Executive for Rehearsal of eLearning Brothers

Did you know that companies such as Paychex, 3M, and Honeywell are getting better results by incorporating video-based practice and coaching within their L&D strategy? From sales pitches to soft skills, learners are becoming top performers by applying and validating knowledge transfer using the unique benefits of video.

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Developing leaders with a learning platform

Learning Pool

So, businesses are increasingly looking to learning platforms to provide a solution. The leadership development landscape Effective leadership at all levels is key to driving business performance, yet many organizations report a widening gap in critical leadership skills.

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The leadership coaching revolution is here

CLO Magazine

A majority of organizations around the world are investing in leadership coaching to ensure their employees have the critical knowledge, skills and experience to remain competitive. Over 40 percent of these organizations report their spending on leadership coaching has increased from 2020 to 2021. So what has changed?

Coaching 114
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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.