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Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

And every company has agreed to use “Level 1: Reaction,” or?as Some companies will use “Level 2: Learning” to measure whether the learners have mastered the training course content. What is measured doesn’t seem to be what companies are interested in. Download the whitepaper » Blog this!

Evalution 160
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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

You can draw on the “before-and-after” business and human resource metrics that are readily available in any company. Tom Gram, in the February 17, 2011 post on his Performance X Design blog, says that our training programs are working when we can point to evidence and linkages in performance terms. Download the whitepaper » Blog this!

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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. Let us dive in.

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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

We’ve all been there…finding out just before noon that a co-worker quit and you have to cover their responsibilities, on top of your own, until a replacement can be found, or the company is struggling and needs to cut your salary. Download the whitepaper » Blog this! Leave a Reply Click here to cancel reply.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Sound of Silence by Jim on April 7, 2011 in eLearning At what point does narration really add anything to an eLearning module, and at what point is it simply being added because “it’s what’s expected?” Properly d.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! What are your favorite tips and tools? Leave a Reply Click here to cancel reply. Rob Mueller: Great post on using games as a training device. Properly d.

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The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives. Download the whitepaper » Blog this! Leave a Reply Click here to cancel reply.