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Learning Pool celebrates five years of success at Stevie® Awards for Sales and Customer Service 

Learning Pool

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

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5 Tips to Create a Customer-Centric Consulting Organization

Infopro Learning

Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Client-centricity goes beyond just proclaiming that the customer comes first. 5 Ways L&D Leaders Can Create a Customer-Centric Strategy for the Organization.

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On-Demand Brilliance: Elevate Training with AI Chatbots

Infopro Learning

The modern workplace is a whirlwind of change, demanding companies and their employees to adapt and acquire new and relevant skills constantly. According to the Markets and Markets report , with a current global market value of $5.4 billion, AI chatbots are projected to soar to an impressive $15.5

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10 free customer service training courses

Ed App

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

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Leveraging Bank Training Programs for a Futuristic Workforce

Infopro Learning

Proactive upskilling or reskilling requires you to be aware of your purpose and expected outcomes. For example, you can train ops employees with customer service representatives or the marketing team. Company culture plays a significant role in the success of your reskilling venture.

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Learning Pool Named ‘Top Custom Content Development Company’ 2023 by Training Industry

Learning Pool

We’re delighted to have been named one of Training Industry’s ‘Top Custom Content Development Companies’ for 2023. Recognition as a ‘Top Custom Content Development Company’ is an improvement on our previous position as a ‘Custom Content Development Company to Watch’ which we have held for the previous two years.

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Remote Learning Revolution: Adapting Managed Learning Services for a Hybrid Workforce

Infopro Learning

In today’s highly competitive market, providing outstanding client experiences is essential for companies aiming to differentiate themselves. Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance.