IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Otherwise, all the investment from the IT department is just wasted resources.

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Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. These tickets serve as records of customer issues and their status.

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. These tickets serve as records of customer issues and their status.

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Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train on addressing complex issues quickly. Shai Berger, CEO of Fonolo.

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IT Training Department Blog

SEPTEMBER 11, 2023

There are lots of issues with turnover and consistency. Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues.

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WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business.

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CourseArc

MARCH 13, 2020

A Letter to CourseArc Clients, We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. We are asking all clients to do their very best to troubleshoot any issues and only submit a ticket from one of your designated Account Representatives as a last resort.

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Hurix Digital

JUNE 21, 2019

Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. How to Create Employee Training Videos?

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TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

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Hurix Digital

NOVEMBER 12, 2021

When it comes to ensuring the effectiveness of organizational training, custom training content plays an essential role in aligning the training material with the specific needs of employees, especially if you are looking to improve their performance and keep them engaged. What is custom training content?

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Fly Plugins

NOVEMBER 27, 2023

With WP Courseware, you not only get the essential tools to create and deliver your online courses but also a whole suite of additional functionalities. From awarding points and badges to creating leaderboards, you can create a fun and interactive learning environment for your students. Let’s start with the basics.

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WhatFix

FEBRUARY 23, 2023

Examples) How to Create Effective Job Aids (+Examples, Tips) How to Create Policy & Procedure Manuals (+Free Template) 6 Must-Have Elements of Handover Documentation Efficient handover documentation always has to contain these elements (or a similar variation of them): 1. possible issues or pitfalls.

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eLearning 24-7

MAY 31, 2018

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial.

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Kitaboo

FEBRUARY 21, 2024

Factors to Consider When Selecting Digital Rights Management Software in 2024 Compatibility Security Features Flexibility and Customization User Experience Compliance and Legal Considerations Cost and Pricing Model Support and Maintenance Customer Reviews III. Guide: How to Build an eBook Store Download Now!

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eLearning 24-7

MARCH 6, 2023

” Those two statements are from the co-founders of OpenAI, who have created the hottest generative AI tool: ChatGPT. ” Then there is this little issue around copyright, who owns what ,” and whether or not “ ChatGPT will fall under the AI risk from European regulators. “It’s a terrible product.”

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LearnUpon

MARCH 8, 2019

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education. What is customer education?

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Arlo Training & Events Software

MAY 30, 2021

I can replicate events really easily, the waitlist feature is great, and being able to create visibility of our courses through our website means our customers can find information at their fingertips”, says Margarita Sanding, from IRI. You can customize each email and add attachments such as pre-reading. Send your emails.

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Hurix Digital

JUNE 21, 2019

Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. How to Create Employee Training Videos?

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Cloudshare

APRIL 2, 2020

The following is an overview, with each section supported by a “case in point” – real-world examples of customer successes in this realm. And resources such as videos, PDFs and knowledge base articles can be made instantly accessible to everyone who needs them. All virtual platforms aren’t created equal, though.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

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Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

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Schoox

DECEMBER 15, 2023

These learners could be third-party resellers of your products, employees at a partner company, or customers. Customers: If you provide a product or service that requires guidance, it’s essential to deliver that training in a way that’s easy to access and understand.

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Appsembler

FEBRUARY 13, 2024

Customization options: Choose an LMS that allows you to customize branding, create custom certificates, and tailor course content to match your company’s style and tone. Customer support: Consider the level of customer support the vendor (and its community) provides. What is Canvas?

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Making Change

JANUARY 8, 2019

Is there really a knowledge or skill gap? Maybe the problem is mostly caused by bad tools, an inefficient process, lack of incentives, or some other environmental issue. Our goal is to create realistic, contextual practice activities. Closing that gap will help solve the problem. Will closing the gap solve the problem?

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KnowledgeAnywhere

MAY 8, 2023

However, not all learning systems are created equal, and selecting the wrong system can lead to wasted time, money, and resources. Technical issues can arise at any time, and without adequate support, users may become frustrated and unable to complete their training.

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CourseArc

APRIL 28, 2017

Yes, CourseArc was built to help you create high quality online courses quickly and easily, but how do you know if your students or employees are actually learning? For more how-to tips on this student reporting feature, please visit our knowledge base. What Do You Need to Do to Activate These Features? Nothing at all!

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Paradiso Solutions

FEBRUARY 16, 2024

Northpass, now part of Gainsight, leads the way as a digital platform for customer education and training. They aim to help businesses enhance customer experience and simplify operations through digital learning. Since it’s a cloud-based system, it’s easy to access and continuously evolving.

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Jigsaw Interactive

AUGUST 4, 2022

If knowledge learning is watching someone ride a bike, and experiential learning is riding in a closed environment with training wheels, then application learning is hitting the open road on your own. Creating robust employee training by blending learning styles. Application learning.

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Epilogue Systems

MARCH 6, 2024

When a candidate confirms their start date, entering this date into an onboarding application triggers a series of automated steps: An automated system creates a unique portal for the new hire and sends an email notification, prompting the new employee to submit necessary information and documents.

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Appsembler

JANUARY 7, 2024

Key Takeaways Comprehensive Course Management: Ensure the LMS offers intuitive tools for creating, organizing, and updating courses, including multimedia integration and structured learning paths. Customization and Branding The impact of customization and branding in an LMS like the Appsembler dashboard can’t be overstated.

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LifterLMS

OCTOBER 12, 2021

Learn how to create a hobby niche training based membership site with steady lead flow with fisherman Devin Denman in this episode of the LMScast podcast hosted by Chris Badgett from LifterLMS. Devin is a passionate fisherman and angler, and we dive into how he created his online course website to teach others about his passion.

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Knowledge Guru

OCTOBER 22, 2014

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. Most importantly, we’ve listened to our growing customer base to find out what features and functionality they need to make serious games a success in their organizations.

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

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Hurix Digital

OCTOBER 31, 2023

Customization for Roles and Specialities : Tailor the training content to address the specific applications relevant to each role. Whether EHR systems for nurses or medical imaging software for radiologists, customization ensures that professionals receive training that directly applies to their daily tasks.

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Learning Pool

APRIL 20, 2022

During the pandemic, a great amount of digital content was created. A lot of content was created quickly meaning it was unmanaged, undirected, and ad hoc. Different departments may have created their own content in the same business areas so there’s potential for repetition and lack of standardization. What an LMS can do.

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