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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170
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Team Performance Consulting for Increased Productivity

Infopro Learning

Today organizations are rapidly transforming their everyday business practices to improve efficiency and better meet changing customer needs. However, these rapid transformations can disrupt employee performance. Identifying Performance Issues. 4 Most Common Causes of Poor Team Performance. Poor Communication.

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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

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Driving Digital Workforce Transformation by Creating the Right Learning Experiences

Infopro Learning

The 2023 LinkedIn Workplace Learning Report states that most organizations aim to create a people-focused environment and rely on L&D for support. Assessing Training Needs According to PwC’s Global Workforce Hopes and Fears Survey 2022 report , 49% of respondents say their job requires training in some specialized skills.

Digital 221
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Best Practices for Developing and Delivering Effective e-Learning Platforms

Hurix Digital

Summary This insightful blog delves into the best practices for crafting superior custom e-learning platforms. As a result, custom e-learning platforms have become integral to the fields of education and training today. To be effective, e-learning platforms require careful planning and execution.

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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Maximizing employee performance in telecommunications

Learning Pool

To maintain the pace of invention and change, telecoms companies require highly skilled and motivated employees who can consistently perform at the highest level. That growth depends on the innovative use of technology and the performance of key people. Industry-standard e-learning modules can be easily customized and quickly updated.