Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. They play a vital role in hiring the right people, developing employee policies, and creating a positive work culture. What will you learn next?

Customer Service 52

Customer Service Services Project Custom 52

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Cognigix

OCTOBER 5, 2022

By fostering a learning culture and providing accessible learning for every employee at the time of need, organizations help employees embrace a growth mindset and ensure their organisational agility and adaptability. Here are a few reasons why you should invest in a learning culture. Why Learning Culture is Important in Workplace?

Culture 98

Culture Performance Support Agile Innovation 98

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

The Performance Improvement Blog

AUGUST 26, 2013

The culture of a company is shaped by the values and behaviors of its leaders. Times columnist Adam Bryant had with Vocalocity CEO Wain Kellum, we see how one leader’s values influence the culture of an organization. It’s about how you listen to each other, because I think that teams have the best ideas, not individuals.

Culture 170

Culture Leadership Change Customer Service 170

eLearningMind

FEBRUARY 14, 2022

Does “chief culture officer” sound like yet another superfluous title to you? Well, it isn’t—it defines your organization’s culture. And your organization’s culture is integral to your overall success. More and more companies realize that culture isn’t solely about keeping employees happy.

Culture 98

Culture Job ROI Sexual Harassment Training 98

Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Download EdApp: Small Team Edition from the App store now.

Customer Service 40

Customer Service Services Custom Training 40

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Training was key to drive a companywide culture that strives to deliver flawless execution on time, the first time, every time. How did the firm turn it around? The Net Promoter Score is plotted on a bell curve.

Customer Service 61

Customer Service Services Culture Custom 61

WalkMe Training Station

SEPTEMBER 26, 2018

Customer service is a philosophy that needs to be adopted organization-wide, not reduced to one department. Every employee must prioritize customer service, because ultimately customer satisfaction drives business growth. This is surprising, and largely the result of a lack of focus on customer service trainings.

Customer Service 51

Customer Service Services Custom Training 51

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

PDG

JUNE 14, 2023

ONBOARDING Unleashing Sales Success—The Power of Systems, Culture and Accountability Written By: Performance Development Group June 14, 2023 – 5 min read Sales enablement technologies and resources have changed the game, but not always for the better. Onboarding is a new hire’s first experience with your company’s culture.

Sales 52

Sales Culture System Performance Support 52

Ed App

SEPTEMBER 15, 2019

Any good number of proprietors of most small businesses have regretted the fact that they have not put more emphasis on developing the learning culture at the beginning. This can occur during lunch and learn sessions, as well as study activity for the whole team. Posting Encouraging Blogs. Make Competitions.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Infopro Learning

JUNE 19, 2023

COEs are specialized teams that focus on design or technology and provide guidance, resources, and best practices to other teams, ensuring that design and innovation are integrated throughout the organization. It defines roles and responsibilities, ensuring that each team member understands their specific tasks and areas of expertise.

Services 221

Services Management Agile Metrics 221

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Fostering a Self-development Culture L&D teams leverage training programs focusing on continuous learning by addressing the diverse training requirements.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

LearnDash

FEBRUARY 8, 2021

However, with remote work a growing part of office cultures around the world, employers have to think about the training needs of their employees. And to meet this growing need, online educators should think about what skills might need the most support as businesses make remote work a key part of their office culture moving forward.

Skills 265

Skills Blended Learning Training Train 265

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

Performance Support 111

Performance Support Activities Performance Agile 111

Learning Rebels

NOVEMBER 8, 2023

Use-Cases for Community-Based Learning Easing the New Employee Transition: A new employee community solves the problem of acclimating new hires to a company’s culture and workflow. Newcomers can quickly absorb the company culture, values, and required knowledge through interactive discussions and shared experiences with their peers.

Community 130

Community Diversity Training Customer Service Learning 130

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. With an LMS, organizations can efficiently manage regulatory mandates, reduce compliance risks, and maintain a strong culture of compliance.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

KnowledgeCity

SEPTEMBER 22, 2022

How to Foster a More Inclusive Workplace Culture. Team members feel welcomed in the group, and valued for their contributions. Other members of the group trust team members regardless of backgrounds or identities. Employees feel empowered and recognized. . The Benefits of Inclusivity. Inclusivity improves profits.

Culture 52

Culture Diversity Training Survey Trust 52

KnowledgeCity

DECEMBER 21, 2021

Add to that the accelerating pace of technological and social changes, and it becomes clear that companies that lack a learning culture are at a severe disadvantage. 9 Strategies for Building a Learning Culture. Brand Your Company as an Employer that Values and Provides Continuous Learning.

Culture 52

Culture Diversity Training Organization Newsletter 52

Roundtable Learning

JULY 20, 2021

A culture of ongoing learning benefits both current employees and recent hires , as well as attracts potential employees. . For example, an employee may work in an entry-level position in customer service and want to become an upper-level manager. We’re here to help!

Education 98

Education Organization Culture Virtual World 98

Capytech

MAY 13, 2021

How E-Learning Can Help You Upskill Your Team to Create a Multi-Skilled Workforce. It is also becoming increasingly important to develop your team beyond their traditional skillset to create a multi-skilled workforce. Benefits of a Multi-Skilled Workforce and a Culture of Continuous Upskilling.

Skills 115

Skills Teams Help Create 115

GoConqr

AUGUST 15, 2017

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Litmos

JANUARY 31, 2019

We’re talking about and hearing about digital transformation , business transformation, transformation acceleration and cultural transformation in just about every other business article or conversation. Cultural transformation is essentially aligning your people, processes and business tactics with a new “north star” for your organization.

Culture 74

Culture Ideas Custom Communication 74

Infopro Learning

SEPTEMBER 22, 2021

Therefore, it is essential for Learning & Development teams to collaborate with business leaders, enabling organizations to transform learning by creating incredible training experiences. A culture of continuous learning improves overall business efficiency and workforce performance. Understand Company Culture.

Customer Service 383

Customer Service Services Diversity Training Blended Learning 383

Capytech

JUNE 12, 2019

5 Ways E-Learning Can Improve Company Culture. The importance of company culture cannot be overstated. It’s connected to staff retention, productivity, and standards of customer service in addition to HR issues like bullying and harassment. When you have a positive company culture, employees feel happier and work harder.

Harassment Training 82

Harassment Training Culture Companies Module 82

STRIVR

NOVEMBER 8, 2021

At its core, the hospitality industry is centered on customer service. It is the key to success, and customer interaction training is a critical part of the hospitality world for both new and existing employees. All of these changes tie back to the overarching goal of excellence in customer service.

Custom 102

Custom Customer Service Virtual World Services 102

Fly Plugins

DECEMBER 5, 2023

Remote Team Management and Leadership With remote and hybrid work environments becoming the new normal, managers and leaders need to adapt their management styles to effectively lead distributed teams. Agile project management methodologies empower teams to adapt to change and deliver projects efficiently.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

BrainCert

FEBRUARY 2, 2024

The CRM and LMS Convergence Proactive Customer Service with Learning Insights Imagine offering customer service that not only solves problems but predicts them. A harmonized CRM and LMS lets you glean from real-life scenarios to tailor customer training, enhancing support and product expertise.

LMS 52

LMS Corporate Learning Corporate eLearning Customer Service 52

learnWorlds

JULY 31, 2023

Typical examples include online discussions and team group projects , often paired with a reward system to make things more interesting. Team-based projects Team-based projects are assignments that employees must complete together as a team , often competing against another team to compare who achieved the best results. ?

Collaborative Learning 52

Collaborative Learning Activities Collaboration Teams 52

Coreaxis

OCTOBER 4, 2023

9 Reasons when its time to Outsource your Accounting Discover the top 9 compelling reasons why outsourcing your accounting team can be a game-changer for your business. One area where businesses often struggle is managing their accounting team effectively. So, why should you consider outsourcing your accounting team?

Outsource 52

Outsource Teams Compliance Training Expertise 52

LearnDash

JUNE 11, 2020

Online and work-from-home teams are incredibly common now, but the need for ongoing employee training and improvement hasn’t changed. Then, evaluate how far you and your team have come to completing those goals. Is it fast customer service? Align Training With Company Missions. What are your company goals?

Tips 176

Tips Training Train Customer Service 176

eLearning Brothers

APRIL 6, 2017

When you hear the word “negotiation,” you probably think of some high-stakes situation involving SWAT teams, dangerous criminals, and tense conversations through megaphones. The post Teach Your Team Negotiation Skills with an eLearning Course appeared first on eLearning Brothers.

Teach 114

Teach Teams Skills Course 114

SweetRush

SEPTEMBER 14, 2023

Most recently, the team combined a WebXR conversation simulation experience powered by a custom artificial intelligence (AI) tool that responds to learner input and provides real-time feedback. San Francisco, Calif.,

Providers 75

Providers Diversity Training Brandon Hall Simulations 75

Capytech

SEPTEMBER 17, 2018

The Benefits of Creating a Learning Culture. If you want to take training and staff development in your organisation to a new level, creating a learning culture is the best approach. In terms of practical tools that create the conditions for a learning culture to exist, e-learning is high on the list.

Culture 66

Culture Benefits Compliance Training Create 66