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4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

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Customer Service Chatbots – Best Practices

Mobile Coach

Back in 2018, there was a report that cited that 67% of consumers worldwide had interacted with a chatbot for customer support with a projection of 85% for 2020. One thing I have noticed, however, is that some websites that once placed chatbots with a prominent role have now made those chatbots take more of a back seat.

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How to improve customer service training programs?

Creativ Technologies

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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Worried About Course Security? Start With Your Website.

LearnDash

Protecting your intellectual property is important, but securing your website should come first. However, many of those concerned about a content stealing are actually behind the ball when it comes to the security of their own websites, and this poses a much more significant risk both to their learners, and to their business.

Security 344
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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

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eLearning Humor – The Importance of Customer Service Training

cogentys

A humorous eLearning Icebreaker highlighting the importance of customer service training in the workplace. click link to visit website for full episode, links, other content and more!]. Feel free to download the video and use it in your next eLearning course or live training. Animation - Relevant & Fun!