Cloudshare

JANUARY 4, 2021

Ready to start 2021 strong with an awesome customer education program done right? Here are 5 must-haves to take your customer education to the next level this year. When implemented intelligently, customer education programs can help with improving many of the key metrics that organizations put on their roadmap.

Custom 52

Custom Education Atlassian Apple 52

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

Custom 92

Custom Education Content TechSmith 92

Ontuitive

MARCH 22, 2022

In order to connect and empower employees, here are five ways to create a culture of knowledge sharing. Knowledge sharing is more than asking employees to help each other out and creating a knowledge base (but the latter is a great starting point). Request a demo with one of our experts.

Trust 202

Trust Collaboration Culture Knowledge 202

KnowledgeAnywhere

MAY 8, 2023

From choosing a system without technical support to neglecting to ask the correct demo questions, we'll provide practical tips and examples to help you make an informed decision when selecting the best learning system for your company's needs.

Learning System 75

Learning System Diversity Training System Companies 75

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Appsembler

APRIL 29, 2020

to our customer Cybereason , who sponsored this feature and gave us critical feedback on its implementation. Customizing your catalog with course access groups. If you’re like many of our customers, you want to leverage your training platform to offer hands-on training to as many people as possible.

Course 85

Course Knowledge Base Site Custom 85

Kitaboo

FEBRUARY 21, 2024

Factors to Consider When Selecting Digital Rights Management Software in 2024 Compatibility Security Features Flexibility and Customization User Experience Compliance and Legal Considerations Cost and Pricing Model Support and Maintenance Customer Reviews III. Guide: How to Build an eBook Store Download Now!

Digital 59

Digital Authoring Tools Software Management 59

Arlo Training & Events Software

MARCH 18, 2020

Whether you’re an existing Arlo customer, or a new customer looking to join us today, we’ve put some plans in place to help make things a little easier during this uncertain time. Book a time with your Customer Support Manager or submit a support request. Existing customers: We’re cancelling fees. You have our support.

Case Study 98

Case Study Music Custom Free 98

DigitalChalk eLearning

MARCH 23, 2015

All it requires is a click and some dragging and your elements will be arranged in a custom order. You can also custom arrange how the courses are viewed in the users catalog – check out this blog post to see how to do that. 1 or request a live demo with a Product Specialist. 2 and support@digitalchalk.com.

Custom 40

Custom Tutorial Learning Management System LMS 40

Paradiso Solutions

FEBRUARY 16, 2024

Northpass, now part of Gainsight, leads the way as a digital platform for customer education and training. They aim to help businesses enhance customer experience and simplify operations through digital learning. Since it’s a cloud-based system, it’s easy to access and continuously evolving.

Alternatives 52

Alternatives LMS Diversity Training Blended Learning 52

DigitalChalk eLearning

APRIL 13, 2015

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. 1 or request a live demo with a Product Specialist. Enhanced feature alert!

Custom 40

Custom Create Tutorial Learning Management System 40

TechSmith Camtasia

MAY 3, 2021

Customer and product research. This tip builds on the last one, except I am now suggesting, with proper permission, that you record calls with customers. At TechSmith, we often edit these recordings to share particularly useful and enlightening feedback from our customers. Product demos for sales and customer experience.

Screencast 98

Screencast SnagIt TechSmith Video 98

Kitaboo

DECEMBER 19, 2023

Data demonstrates that the practice of building strategic partnerships comes with several advantages, ranging from building new products and gaining new customers. Benefits of Strategic Partnerships in Publishing Bridging A Major Gap Driving Revenues Acquiring New Customers Enhancing Brand Equity II.

Cornerstone 52

Cornerstone Business eBook Expertise 52

Hurix Digital

OCTOBER 18, 2022

Knowledge Retention: Proper reinforcement is essential for keeping learners interested in the subject. LMS platforms simplify knowledge management by providing easy access to a massive knowledge base. Proprietary platforms are fully owned by the developer, and the customer has to pay a decent sum to get access.

LMS 52

LMS Platform Open Source Scanning 52

Docebo

FEBRUARY 6, 2022

Include video presentations, audio narratives, interactive scenarios , and text-based modules in order not only to add variety to your eLearning course content, but also to make it more exciting and customized to the particular needs of your audience. GET A DEMO. Use stories and real world examples to boost motivation.

Asynchronous 223

Asynchronous Tips Synchronous Develop 223

Jigsaw Interactive

AUGUST 4, 2022

Imagine you’re expanding your customer support team and want to equip this team with the skills they need to create quality customer relationships. A blended learning approach might look something like this: Knowledge learning. Schedule a demo to see how it works. Application learning.

Blended Learning 40

Blended Learning Virtual Learning Environment Learning Styles Performance Support 40

Appsembler

JANUARY 7, 2024

Customization and Integration Capabilities: Select an LMS that allows branding and language customization and offers API access for seamless integration with existing tools, ensuring scalability and a personalized learning environment. Excessive customization might detract from the learning experience.

LMS 104

LMS Free Diversity Training Metrics 104

learnWorlds

JULY 14, 2022

If you need to create a customized learning unit for very specific purposes, then you might need an authoring tool to achieve that. Using another e-learning authoring tool is suggested for advanced users, instructional designers, and trainers who are looking for very advanced and custom learning activities and need to create them themselves.

Authoring Tools 116

Authoring Tools eLearning Tools Authoring Compliance Training 116

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. Some key components of employee onboarding include: Functional training to provide an overview of the organization’s products/services, clients/customers, and organizational structure.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Mobile Coach

JANUARY 3, 2023

Customer showcase | 11:00 MT. Customer showcase | 11:00 MT. Using the Mobile Coach Knowledge Base Feature to Create a Chatbot with All the Answers | 1:00 MT One of the most common features for chatbots, in general, is to have it answer a user’s question. Customer showcase | 11:00 MT. Customer showcase | 11:00 MT.

Coaching 52

Coaching Conference Mobile Case Study 52

Arlo Training & Events Software

MARCH 18, 2020

Whether you’re an existing Arlo customer, or a new customer looking to join us today, we’ve put some plans in place to help make things a little easier during this uncertain time. Book a time with your Customer Support Manager or submit a support request. Existing customers: We’re removing fees. You have our support.

Case Study 52

Case Study Music Free Custom 52

Arlo Training & Events Software

MARCH 18, 2020

Whether you’re an existing Arlo customer, or a new customer looking to join us today, we’ve put some plans in place to help make things a little easier during this uncertain time. Book a time with your Customer Support Manager or submit a support request. Existing customers: We’re removing fees. You have our support.

Case Study 52

Case Study Music Free Custom 52

TOPYX LMS

JULY 24, 2017

Mentees can learn from the insights of more experienced employees, while online training mentors improve knowledge retention and reinforce key skills as they put their knowledge base into practice. If so, request a FREE demo here. However, you must create communication guidelines to clarify expectations and define roles.

Trends 182

Trends Online Learning Productivity Product 182

eLearning 24-7

MARCH 6, 2023

There are already a couple of vendors, in the works with it, and at least one, Firmwater, who says they have added it to their learning system (I have been promised a demo). For customer education, OMG, the potential for your clients using it, as a benefit to your system – thus the twin is included, too me, is incredible.

Digital 84

Digital Learning Technologies Technology vendor 84

Ed App

MARCH 10, 2022

This platform makes it simple for businesses to conduct custom registration, organize training materials, and share courses. Features: Custom registration. Coassemble is a cloud-based LMS program that enables trainers to create online training courses and track progress without the use of third-party software. Content sharing.

LMS 52

LMS Program Authoring Tools Templates 52

Ed App

SEPTEMBER 19, 2021

EdApp is a mobile-first knowledge management software that provides you with intuitive, customizable, and highly adaptive tools for easier information consolidation, project management, content creation, and online learning. Nuclino’s free version has a content limit so you might only be able to set up a small knowledge base.

Knowledge Management 52

Knowledge Management Authoring Tools Software Knowledge 52

WhatFix

FEBRUARY 2, 2023

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

Program 52

Program Compliance Training Effectiveness Create 52

eLearning 24-7

JUNE 26, 2023

Now, if you want employee learning only, and you go to a vendor who only does customer training, then the initial “use case” rejection (politely) is understandable. Considering the person pre-qualifying you, is not at the expert level of customer training, I found this extremely displeasing and unsettling.

Learning System 63

Learning System System vendor Association Learning Management System 63

WhatFix

DECEMBER 14, 2022

Contextual learning embeds the knowledge within the learner’s natural flow of work, enabling better learning retention and helping overcome the forgetting curve. There are several contextual learning strategies for you to implement, including knowledge-based, skills-based, and cognitive approaches. Request a demo.

Benefits 52

Benefits Case Study Wiki Adoption 52

Ed App

OCTOBER 11, 2021

If you don’t want to start from scratch, you can import a course directly from EdApp’s course library and customize it according to your team’s training needs, all for free. Highlights: Course authoring suite, personalized learner portal, gamification, leaderboards, virtual classroom, custom reports. Cost: Request a demo.

Alternatives 40

Alternatives Articulate Virtual Classroom Authoring Tools 40

Maestro

DECEMBER 15, 2022

There should also be a strong internal knowledge base in place so that learners can always access the information they need and explore the learning paths that interest them. See it in action: Custom knowledge base. See it in action: Transitions in Rise.

Blended Learning 52

Blended Learning Compliance Training Trends Create 52

WhatFix

JULY 14, 2022

Your customers may interact with all three teams at some point in their journey. This can result in either more support calls or customers blaming you for sharing the wrong information at a crucial time. This will help them provide a similar experience during a sales or support call, maintaining a brand throughout the customer journey.

Program 52

Program Benefits Wiki Training 52

Hurix Digital

JULY 19, 2023

These algorithms custom-tailor the difficulty and content based on students’ performance. These quests provide interactive assessments by evaluating students’ ability to apply knowledge, decision-making, and problem-solving skills within the educational video game context.

Evalution 52

Evalution Assessment Games Metrics 52

ProProfs

JUNE 25, 2015

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. It enables users to create a user-friendly knowledge base without development or IT help.

Knowledge Base 40

Knowledge Base Diversity Training FAQ Reputation 40

Talented Learning

APRIL 18, 2017

An LMS sandbox is a hands-on demo environment for prospective customers who want to try before they buy. They find out how the LMS works through on-demand video tutorials, digital documentation and online customer support. Each customer will ultimately invest in its own unique LMS branding, configuration and training elements.

Association Learning Management System 80

Association Learning Management System Association LMS LMS vendor 80

Ed App

FEBRUARY 17, 2022

You can also ensure that learners are reminded of course any deadlines or course updates by enabling the custom push notification feature. Highlights: Drag and drop authoring tool, elearning and quiz templates, course library, gamification, leaderboards, rewards, custom push notifications, . Cost: Request a demo.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40