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The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

In my opinion, giving a learner a self-study eLearning program as their only form of training or support is not much different than handing them a manual to read with some exercises. Break the eLearning into smaller chunks and have learners complete exercises utilizing these resources. Leave a Reply Click here to cancel reply.

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My Customer Service Reps Are Better Than Yours

CLO Magazine

Working on the front line in customer service, whether in person or over the phone, can be tough. “No Customer service roles are a challenge to fill for those reasons. It can’t be a once a year exercise where most people do surveys.”. Employee engagement is an ongoing investment, she said. “It

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

Properly documenting expectations, responsibilities, and success factors can be one of the most vital aspects of successful project management, but it’s so often overlooked or treated as merely an exercise. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Leave a Reply Click here to cancel reply.

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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

Trust me…trying to train folks on a software package that they will neither need nor use is an exercise in frustration for everyone involved, not to mention a waste of time and money. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? It was for their own good after all. Liam McCoy: Thanks for this.

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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

Case studies, exercises, and simulations can be part of a continuum linking Levels 1, 2, and 3. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? with a post-test to measure learning for the entire program. I can now see how Level 2 can be used to evaluate role-based eLearning and instructor-led training.

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Why eLearning Works: Benefits of eLearning

eLearningMind

Reduced costs and multimedia materials are the ultimate tag team. Emily, a customer service rep, immersed herself in interactive eLearning simulations. Use multimedia elements like videos, interactive quizzes, and gamified exercises to keep learners hooked. It’s like Netflix for education!

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The 5 reasons L&D is going to embrace ChatGPT

CLO Magazine

AI-enhanced content assembly Once you’ve built a bunch of chapters, through ChatGPT or manually, you are left with a jumble of modules, exercises and in-lesson activities. Similar situations arise in various businesses, such as addressing customer service challenges or answering technical questions about products.