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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Remote Learning Revolution: Adapting Managed Learning Services for a Hybrid Workforce

Infopro Learning

In today’s highly competitive market, providing outstanding client experiences is essential for companies aiming to differentiate themselves. Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance.


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Retail Training Tips That Improve Key Business Metrics


Retail employees help generate a large portion of a business’ revenue by helping shoppers find what they need, suggesting additional purchases, and providing exceptional customer service. Those services can help retail companies improve key metrics like:

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Unlocking sales success: Key sales metrics and insights


Key sales metrics you should know Insights from sales metrics can help businesses thrive in a competitive business landscape. But what metrics should you monitor to gather the most useful insights? Revenue metrics Sales revenue What: The bread and butter of your business. A higher CLV indicates strong customer loyalty.

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How to Improve Customer Service with E-Learning


How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills.

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The Quiet Evolution of Conversational AI: Transforming Customer Service Dynamics


Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

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Transforming to a Strategic L&D Operating Model With Infopro Learning’s Managed Learning Services (MLS)

Infopro Learning

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. This helps to reduce costs and create greater scalability in their service delivery. #2. Design excellence framework, along with dedicated COEs and R&D investment.

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