Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs
Infopro Learning
DECEMBER 23, 2020
The 3rd essential phase is to measure training effectiveness to gage impact and look for areas to improve. Ask for customer feedback Asking for customer feedback can be one of the simplest and most effective ways to identify potential customer service issues that need to be resolved. The other 10% is focused on formal training.
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