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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Mentor Training: Equip Mentors with the Skills They Need

Chronus

Mentoring is an age-old practice that has gained new relevance—and organizational support—in today’s workplace. However, programs often fail to realize their full benefits because mentors and mentees aren’t trained. What is a Mentor Training Program? Why Do Mentors and Mentees Need Training?

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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. They understand it and strive to create an environment that supports it.

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Supporting social learning in the workplace (online workshop)

Jane Hart

NEXT WORKSHOP RUNS: 29 FEBRUARY – 25 MARCH 2016. In this 4-week workshop we will look at a number of ways that L&D professionals can support social learning and social collaboration in the workplace. Supporting social onboarding and social mentoring. Enabling social content and social performance support.

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Supporting social learning in the workplace (online workshop)

Jane Hart

NEXT WORKSHOP RUNS: 29 FEBRUARY – 25 MARCH 2016. In this 4-week workshop we will look at a number of ways that L&D professionals can support social learning and social collaboration in the workplace. Supporting social onboarding and social mentoring. Enabling social content and social performance support.

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Bob Mosher on Informal Learning and Performance Support

Learning Visions

These are my notes, taken live during the workshop – mostly my transcription, no editorializing. I have not gone back and cleaned things up, so apologies in advance for any incoherence… _ Bob Mosher, LearningGuide Solutions This workshop would be better as a series of 15 minutes lesson spread out over 1 1/2 months – not 1/2 day session.

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The Art of Effective People Development

Chronus

People development strategies are a crucial part of retaining and growing high-performing employees. Beyond the acquisition of new skills and knowledge, it fundamentally enhances various facets of one’s life, from job performance and personal relationships to adaptability and resilience.

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