Remove blogs
article thumbnail

Off-Shore Call Center Experience

Tony Karrer

While I've been somewhat agnostic on the issue of having on-shore vs. off-shore call centers, an experience five minutes ago may have changed my mind. The person who picked up initially was from an off-shore call center in India. I called up to get the card switched back. Literally, they just said. "No

Off-shore 100
article thumbnail

Rethinking L&D Procurement in The New Era of Globalization

Infopro Learning

With teams working offshore and onsite, organizations can benefit from third-party L&D procurement services that will handle training initiatives and navigate through complicated cultural environments. Growing skill gaps can significantly and negatively impact existing teams and the business at large. Address Global Challenges.

Global 221
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Workplace Trends from 2004…Still Trending

Integrated Learnings

Globalization is making our workforces increasingly interconnected, with a rise in offshoring many business functions. --4-- Concerns about national security prompt people to desire more security in their personal lives and in the workplace. Organizational structures are becoming flatter and more people are working at home. --3--

Trends 123
article thumbnail

3 Steps to Transition From Teacher to Trainer (and One Word of Caution)

Learningtogo

Adults respond best to internal motivations and personal payoff. Once the self-inflicted pressure is off, you’ll discover that most of your skills translate to working with learners of any age. The same is true for personal capabilities such as emotional intelligence, collaboration, leadership, and project management.

Pedagogy 130
article thumbnail

Skills and Competencies: What is the Difference?

Avilar

They are what a person can (or cannot) do. Writing a blog is a skill. They are how a person performs on the job. Where there are important skills gaps, you may want to provide training opportunities to introduce or shore up those skills. appeared first on The Avilar Blog.

Skills 59
article thumbnail

What is customer training? Benefits and how to successfully create it

Matrix

However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks. For example, Orange, a Telecom company, is offering i n-person training to its elderly client segment to help bridge the digital divide gap between generations.

article thumbnail

Working from Home: Obsidian Learning’s Guide to Thrive

Obsidian Learning

Obsidian Learning has had a flexible work environment for many years, and employees have long been free to work at home as necessary or desired according to their personal circumstances. Over the next few weeks we’ll be sharing a series of blog posts based on our collective remote working experience. Personalized workspace.

Guide 103