Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

Trending Sources

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support.

Mobilize Your Sales Team via Performance Support

Upside Learning

Mobile Learning Performance Support Upside Learning is bombarded on a daily basis with queries from companies prepared to leverage the capacity of mobile learning via the devices (yes, BYOD is here to stay folks) their people own and check constantly throughout the day. And while there are still some organizations that require more education before moving forward, more and […].

Reluctant Sales Reps? How to Show them the ‘Why’

Bottom-Line Performance

Have you ever encountered sales reps reluctant to take training? They might be used to working a certain way and don’t want to learn your new sales process or add another product to their offerings. And herein lies the problem when talking about sales reps.

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HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

Because we want them to perform better at work. Let’s say your group of sales associates is a mixed one, it has new recruits as well as existing ones. An employee figures out a new way to solve a problem or perform a task.

Competencies aren’t Enough: How to Help Sales Reps Win

Bottom-Line Performance

Early this year, I attended a conference for medical device sales training professionals. Having the right competency model in place is critical for sales reps and account managers. Let’s use the common sales competency new account acquisition as an example.

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8 UX Questions to Answer Before You Take Sales Enablement Mobile

Bottom-Line Performance

After years of hype, mobile is finally the big workplace knowledge support tool we’ve all been talking about. This is especially true for sales enablement. Most field-based sales reps live or die by their phones.

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4 Training Models That You Can Adopt to Support Pharmaceutical Sales Reps

CommLab India

The job of Pharmaceutical sales representatives is unique compared to the sales reps of other industries. But the real challenge is, how do you train these busy sales reps? If all this knowledge is imparted at once, it can become overwhelming to the sales rep.

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

4 Steps to Sales Enablement Success Using Games

Bottom-Line Performance

Sales training professionals play a critical role in their organizations. Whether an organization has highly educated reps selling complex products or sales representatives helping customers in a high turnover retail environment, sales enablement is the key to a healthy sales pipeline.

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4 Ways to Supercharge Your Sales Managers

Knowledge Guru

New sales enablement products and platforms seem to pop out of the woodwork every day. They all promise essentially the same things: that they will help sales reps articulate value, stay on message, close more deals and stick around longer. But what about sales managers?

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Advanced Mobility: Supporting Knowledge Sharing

Upside Learning

The organisation wanted to leverage the expertise of its star performers. They wanted a way make it easier for their especially successful sales people to share their experiences with others in the […]. Mobile Learning knowledge creation knowledge production knowledge sharing Mobility Performance Support

4 Smart Performance Support Techniques to Reinforce Product Knowledge Training [Infographic]

CommLab India

For a successful product launch , training your sales team on product knowledge is important. But taking time out of the busy schedules of your sales people to reinforce new product knowledge is challenging. Training Solutions Sales Training

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Performance support is one good answer. <

Reinforcement Training: Make your Sales Training Count

CommLab India

While we all appreciate training for what it is and what it offers our salesforce, basic sales skills need to be constantly brushed up. Did you know that participants in sales training forget half of what is taught to them within 5 weeks? Increase sales effectiveness.

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MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

How Performance Support Platforms Increase IT System Proficiencies

WalkMe Training Station

This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform.

Report: Integrating your CRM and LMS to Drive Sales and Fuel Performance

Docebo

Despite a massive customer base, these CRMs are continually plagued by low adoption among sales teams, according to Patterson’s research. It has tremendous performance capabilities but will never actually get you around the track to your ultimate goal of stronger, faster growth.

7 Ways to Maximize your Sales Channel Performance with a Powerful LMS

Docebo

A new Docebo publication, “Powering Partner Performance Through Channel Training,” examines the complicated chaos of channel partner networks to reveal common problems and best practices for ensuring healthy partnerships.

Mobile Learning for Sales- Addressing 4 Major Sales Force Challenges

CommLab India

It’s hard to imagine the life of a sales representative without challenges. His job is not easy, as he has to face prospects and meet sales targets simultaneously. can kill your sales reps’ productivity. Sales reps may not retain the training after 90 days.

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Why Microlearning Is the Best Way to Train Sales Teams

Grovo

L&D can help accelerate the learning curve by delivering sales training in a format that’s highly effective in a short amount of time. Here’s why your sales team needs microlearning: Speedy onboarding ensures faster ramp-up time. Active engagement drives better performance.

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How to Impart Training that Maximizes Your Sales Revenues

CommLab India

Why do some companies succeed in getting huge sales revenues, while others fail to achieve their sales goals? What differentiates the best-performing organizations from the rest? How to impart good training to sales reps? . Leverage the power of sales playbooks .

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Is Your Sales Process a Second Language Yet?

Knowledge Guru

Last week, a colleague asked me what sales process I use. My sales process feels more like a second language… though I’m still working to master it. What about your sales reps? knowledge transfer rate for new sales reps who played. Sales Training Serious Games

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Want To Take Performance Support To A New Level? Try mLearning

CommLab India

Imagine one of your sales reps is out in the field to meet a prospective customer.You decide to provide him information regarding some latest products to give him a better sales pitch and improve customer satisfaction. This is where Performance Support comes in.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Technologies : Lots of different techs to support an ecosystem.

Improve Your Sales Training in 4 Easy Ways using a Blended Learning Approach

Enyota Learning

When it comes to training your sales team, there are multiple aspects that you need to consider about their job as it’s not an easy one. Sales professionals are required to multitask to be successful in their jobs. While on the field, sales employees are on their own.

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Leveraging Mobile Learning For Sales Training

Upside Learning

It’s probably easier to push toothpaste back into a tube than convince sales professionals to attend classroom training. In my previous job with a life insurance company, I noticed that most sales professionals actually dislike training.

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SkillCamp: Linking Learning to Business Outcomes Through Performance Support by Oliver Kern

Learning Solutions Magazine

This article describes the creation of SkillCamp, a marketing and sales learning framework and academy in the agricultural industry that covers different content delivery methods, from classroom training to online performance support. It also discusses key principles of performance support and success factors for establishing such a framework. Management Performance Support Training Strategies

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3 Ways to Boost Your Sales Force With Positivity

CommLab India

Is your sales force going downhill? But how can you load your sales force with positivity? If there’s anything your sales force craves for, that’s recognition. When an employee is appreciated for his efforts, he’s motivated to perform better.

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Myths, Monsters & Performer Support

Living in Learning

Training as a profession has always sort of been in a “sales” role. The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSO

5 Tips to Boost Your Sales Training Effectiveness with E-learning

CommLab India

Corporate trainers are always on the lookout for effective ways to boost their sales training programs. In fact, according to the Training Industry 2015 report, “ an estimated $751,542 was invested in their sales training. Training Solutions Sales Training

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Make Learning Supportive and Available Everywhere

Integrated Learnings

One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. Again, this is driving towards online performance support.