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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Step 1: Planning.

Knowledge 380
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Here’s What Really Matters in Productivity Tools

Learning Rebels

Does the idea of being productive make you feel like you are juggling flaming chainsaws while blindfolded on a unicycle? Between designing workshops, crafting engaging training materials, and nurturing employee development, finding time to breathe, let alone be productive, feels like a pipe dream. Remember Franklin Planners?

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Streamline Training Programs with Managed Learning Services

Infopro Learning

Organizations can optimize their training program requirements by partnering with a Managed Learning Services (MLS) provider. As per the market research analysis conducted by Transparency Market Research (TMR), the MLS market is anticipated to grow at a Compound Annual Growth Rate (CAGR) of 5.4% billion by 2031.

Services 419
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Remote Learning Revolution: Adapting Managed Learning Services for a Hybrid Workforce

Infopro Learning

Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance. Managed Learning Services (MLS), a complete outsourcing of learning services, has become a valuable cornerstone in the era of remote work.

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Gone in 8 Seconds: Overcoming Buyers’ Shrinking Attention Spans

Speaker: Jake Miller, Senior Product Marketing Manager, Allego

Buyers are savvier, buying teams are larger, and new research shows that buyers' attention spans have dropped to just 8 seconds. Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey.

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5 Ways to Improve Employee Product Knowledge

Infopro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. Micro Learning.

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Training for increased productivity in 2024

Attensi

Why businesses need to focus on high impact training to improve productivity in 2024. When we discuss productivity issues with clients in the current climate, the context of the last four years is a recurring theme. 2022 was about flexible and hybrid working – productivity in a personalized way that works for individuals.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.