Expert insights. Personalized for you.
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. In today’s digital world, customers have access to more product information than ever before, making them one of the hardest customers to serve. MORE
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Knowing a product before purchase is related to market education. The post Do we need product evangelists for each product/service? MORE
When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning. Customer Experience Customer Service Training customer experience Customer service Training MORE
Time for a quick quiz: When consumers evaluate a product, what is the most important factor they consider? You see, the research shows that price often goes hand in hand with product knowledge. In other words, what the consumer knows about the product they are considering. MORE
Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry. MORE
Sales enablement is having a moment. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement. With that in mind, I asked our experts to answer five questions about sales enablement: What is Sales Enablement? 6 Sales Tools. MORE
The sales department of an organization is indispensable in achieving business goals and targets. This is why sales employees should be expertly skilled, well-trained, and have ample knowledge of sales processes as well as the organization’s products and/or services. MORE
How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance. MORE
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise. MORE
But if you need to send one sales follow up email after the next, you’re like the rest of us. Sales Follow-Up Email Templates. Follow-up sales email after a meeting. This sales followup email is to be practical, respectful and to the point. Sales Follow Up Email Templates. MORE
Choosing the right tools is one way to boost productivity, cut expenses, and recover costs in the short- and long-term. This type requires deliberate decision-making that potentially impacts organizational growth and productivity. The determining factor behind these selections is that such expenditures will either make their products, services and people more relevant to their end markets or make their overall efforts more effective in growing baseline revenue. MORE
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Product training is no longer a nice-to-have in today’s customer obsessed world. MORE
I once wrote a series of articles about sales leaders for a publication. When I asked the salespeople why they were in sales, they told me — almost without exception — that they loved their work. They thought of themselves as being in service to their customers. MORE
Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries. MORE
Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training? Customer service is everyone’s job. MORE
Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? Suppose you have new process initiatives, new products, or upgrades to existing products, like software. A short online piece about your company, its products, and its culture could be something that is delivered to prospects after their first contact. MORE
Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? It was a complimentary service. MORE
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Product training is no longer a nice-to-have in today’s customer obsessed world. MORE
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. Without fail, all the sales leaders brought up people skills. What is product knowledge? Trust is key to making sales. MORE
The second component of Sales Cycle Management (SCM) is Sales Forecasting. Many times, salespeople and sales managers do not take a realistic view of how many sales they can undertake during a particular time period. This view makes time spent on Opportunity Management less worthwhile, and makes a traditional sales pipeline stale. What are the benefits of Sales Forecasting? But how do you go about creating a sales forecast? MORE
You may be wondering, “What sales engagement software should we use?” . Before we tell you which tools are best, let’s define what “sales engagement” actually means. Many people often think “sales engagement platform” means “CRM with automation features.”. Sales Enablement MORE
Lots of sellers want to know which sales enablement tools are best. But it’s hard to say because there’s not one agreed-upon definition, and sales enablement software (SES) encompasses so many options. Sales Intelligence. Sales Engagement. Sales Intelligence. MORE
Sales Performance Analysis closes the gap on your entire Sales Cycle. Essentially, performance analysis is a deep look back over certain elements of your sales cycle, from Opportunity Management to Account Planning. Looking at the numbers, ratios, and time frames of your sales cycle provides many useful benefits. You can determine if sales goals are too high or too low. Let’s look at how to use sales analysis to close the gap on SCM. MORE
This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Blog Product Knowledge Training MORE
Maintain high sales numbers and satisfy your customer’s needs at the same time by using these Top 5 Sales Commandments. There are many rules of thumb to follow in any sales process. There are five simple sales commandments that will help you do both – in every sale. There is no such thing as a single sale. So instead of selling a product, sell a relationship and trust. People buy products and services for emotional reasons. MORE
When a sales team knows their product offerings inside and out, potential customers can tell. The better your sales team knows your products, the more effectively they can recommend the items and services that will work best for your customers. They can better answer questions about the products and develop a customer’s confidence in the company and in the product. What Does Online Product Training Offer Your Employees? MORE
What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement. MORE
Many companies, especially financial services firms, use zero-based budgeting to plan for the upcoming year. It’s more difficult than ever for client-facing teams to articulate their value and differentiate their products. Financial Services financial services Sales Enablement MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. MORE
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service. MORE
But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make. MORE
Two of those terms you’ve probably heard of are sales readiness vs sales enablement. Working in the marketing or sales department means you need to know these two definitions as well as their vital distinctions. That’s sales readiness and enablement respectively. MORE
Great sales content drives conversations—and results. In many organizations, a sales enablement team drives the creation, distribution, and management of sales content. All this content needs to be easy to consume and reusable across the sales organization. MORE
Quality service is one of the critical factors today’s consumers consider before making a purchase. Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time. MORE
When it comes to sales, what system is guiding your success? That’s why eLearning Brothers partnered with Griffin Hill to develop our Customizable Courseware Sales System library. In this webinar recording, hear from Dr. Scott Baird, author of the Griffin Hill Sales System and Chris Willis, eLearning Brothers Senior Product Manager. Join us to learn how your sales team can benefit from “The System” that drove Xerox® Connect’s revenue up 300% in their first year of use. MORE
Summary: Continuing with our series on Sales Cycle Management, we now move to the second component, Sales Forecasting. Now that you’ve identified opportunities, a good forecast will allow you to realistically plan future sales. The second component of Sales Cycle Management (SCM) is Sales Forecasting. Many times, salespeople and sales managers do not take a realistic view of how many sales they can undertake during a particular time period. MORE
And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning MORE
Infopro Learning
NOVEMBER 3, 2020
This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Blog Product Knowledge Training
Infopro Learning
SEPTEMBER 5, 2018
Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Product training is no longer a nice-to-have in today’s customer obsessed world.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Infopro Learning
OCTOBER 18, 2018
How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.
G-Cube
FEBRUARY 17, 2021
Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.
Advertisement
wanting a better product within a year or. important product demonstration. expert discussing the product, offering insights. related products. the content, and share it with their colleagues, confident that they’re ready for their sales pitch.
Infopro Learning
JANUARY 21, 2021
Quality service is one of the critical factors today’s consumers consider before making a purchase. Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time.
|
Your Training Edge
FEBRUARY 1, 2018
The second component of Sales Cycle Management (SCM) is Sales Forecasting. Many times, salespeople and sales managers do not take a realistic view of how many sales they can undertake during a particular time period. This view makes time spent on Opportunity Management less worthwhile, and makes a traditional sales pipeline stale. What are the benefits of Sales Forecasting? But how do you go about creating a sales forecast?
Cloudshare
JANUARY 18, 2021
What a sales department does is simple: it aims to boost revenue by improving sales performance and building client loyalty. There are several business terms to explain ways to empower the sales department in your organization. Sales Training. Sales Enablement.
Docebo
JULY 1, 2015
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Knowing a product before purchase is related to market education. The post Do we need product evangelists for each product/service?
eLearning Brothers
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails? ” And that fundamental truth rings true for customer service. Product Expertise.
Infopro Learning
SEPTEMBER 28, 2020
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.
|
|
Allego
JANUARY 23, 2020
Choosing the right tools is one way to boost productivity, cut expenses, and recover costs in the short- and long-term. This type requires deliberate decision-making that potentially impacts organizational growth and productivity. The determining factor behind these selections is that such expenditures will either make their products, services and people more relevant to their end markets or make their overall efforts more effective in growing baseline revenue.
Your Training Edge
AUGUST 21, 2017
But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture. One of the most common sales analytics is revenue. But as products become more complicated and as the sales force spreads geographically, this determination is harder to make.
G-Cube
FEBRUARY 17, 2021
Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.
Allego
FEBRUARY 22, 2021
Sales enablement is having a moment. If you work in sales or marketing, chances are you’ve recently heard the term sales enablement. With that in mind, I asked our experts to answer five questions about sales enablement: What is Sales Enablement? 6 Sales Tools.
Allego
MARCH 24, 2020
And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning
Your Training Edge
JANUARY 31, 2018
Sales Performance Analysis closes the gap on your entire Sales Cycle. Essentially, performance analysis is a deep look back over certain elements of your sales cycle, from Opportunity Management to Account Planning. Looking at the numbers, ratios, and time frames of your sales cycle provides many useful benefits. You can determine if sales goals are too high or too low. Let’s look at how to use sales analysis to close the gap on SCM.
Litmos
FEBRUARY 23, 2021
I once wrote a series of articles about sales leaders for a publication. When I asked the salespeople why they were in sales, they told me — almost without exception — that they loved their work. They thought of themselves as being in service to their customers.
Origin Learning
JUNE 17, 2020
When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning. Customer Experience Customer Service Training customer experience Customer service Training
Zunos
FEBRUARY 9, 2021
Lots of sellers want to know which sales enablement tools are best. But it’s hard to say because there’s not one agreed-upon definition, and sales enablement software (SES) encompasses so many options. Sales Intelligence. Sales Engagement. Sales Intelligence.
Allego
NOVEMBER 5, 2020
Many companies, especially financial services firms, use zero-based budgeting to plan for the upcoming year. It’s more difficult than ever for client-facing teams to articulate their value and differentiate their products. Financial Services financial services Sales Enablement
Infopro Learning
FEBRUARY 5, 2020
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence.
Litmos
NOVEMBER 6, 2019
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris , Mark Hunter of The Sales Hunter , Andrea Waltz , and Max Altschuler of Sales Hacker. Without fail, all the sales leaders brought up people skills. What is product knowledge? Trust is key to making sales.
Infopro Learning
JUNE 6, 2019
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. In today’s digital world, customers have access to more product information than ever before, making them one of the hardest customers to serve.
Unboxed
APRIL 3, 2020
Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? It was a complimentary service.
Dan Keckan
SEPTEMBER 16, 2020
The sales department of an organization is indispensable in achieving business goals and targets. This is why sales employees should be expertly skilled, well-trained, and have ample knowledge of sales processes as well as the organization’s products and/or services.
eLearning Brothers
DECEMBER 18, 2017
When it comes to sales, what system is guiding your success? That’s why eLearning Brothers partnered with Griffin Hill to develop our Customizable Courseware Sales System library. In this webinar recording, hear from Dr. Scott Baird, author of the Griffin Hill Sales System and Chris Willis, eLearning Brothers Senior Product Manager. Join us to learn how your sales team can benefit from “The System” that drove Xerox® Connect’s revenue up 300% in their first year of use.
Your Training Edge
JULY 12, 2012
Summary: Continuing with our series on Sales Cycle Management, we now move to the second component, Sales Forecasting. Now that you’ve identified opportunities, a good forecast will allow you to realistically plan future sales. The second component of Sales Cycle Management (SCM) is Sales Forecasting. Many times, salespeople and sales managers do not take a realistic view of how many sales they can undertake during a particular time period.
Ed App
SEPTEMBER 7, 2020
Time for a quick quiz: When consumers evaluate a product, what is the most important factor they consider? You see, the research shows that price often goes hand in hand with product knowledge. In other words, what the consumer knows about the product they are considering.
Cloudshare
JANUARY 21, 2021
Two of those terms you’ve probably heard of are sales readiness vs sales enablement. Working in the marketing or sales department means you need to know these two definitions as well as their vital distinctions. That’s sales readiness and enablement respectively.
Sales Hacker
JANUARY 31, 2021
But if you need to send one sales follow up email after the next, you’re like the rest of us. Sales Follow-Up Email Templates. Follow-up sales email after a meeting. This sales followup email is to be practical, respectful and to the point. Sales Follow Up Email Templates.
KnowledgeAnywhere
JUNE 20, 2018
When a sales team knows their product offerings inside and out, potential customers can tell. The better your sales team knows your products, the more effectively they can recommend the items and services that will work best for your customers. They can better answer questions about the products and develop a customer’s confidence in the company and in the product. What Does Online Product Training Offer Your Employees?
Allego
DECEMBER 22, 2020
Great sales content drives conversations—and results. In many organizations, a sales enablement team drives the creation, distribution, and management of sales content. All this content needs to be easy to consume and reusable across the sales organization.
Your Training Edge
SEPTEMBER 21, 2017
Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? Suppose you have new process initiatives, new products, or upgrades to existing products, like software. A short online piece about your company, its products, and its culture could be something that is delivered to prospects after their first contact.
Continu
SEPTEMBER 24, 2019
Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training? Customer service is everyone’s job.
Your Training Edge
NOVEMBER 8, 2012
Maintain high sales numbers and satisfy your customer’s needs at the same time by using these Top 5 Sales Commandments. There are many rules of thumb to follow in any sales process. There are five simple sales commandments that will help you do both – in every sale. There is no such thing as a single sale. So instead of selling a product, sell a relationship and trust. People buy products and services for emotional reasons.
Zunos
FEBRUARY 24, 2021
You may be wondering, “What sales engagement software should we use?” . Before we tell you which tools are best, let’s define what “sales engagement” actually means. Many people often think “sales engagement platform” means “CRM with automation features.”. Sales Enablement
243 
Let's personalize your content