Customer Service Developing eLearning Leadership Synchronous 
Dashe & Thomson
FEBRUARY 25, 2011
Through an unlikely friendship, Bertie rewired flawless speech, and reclaimed bold leadership ability to guide England through war. Plagued by his trademark stammer Bertie engaged the help of an innovative speech therapist who the world bypassed for his lack of traditional credentials. Liam McCoy: Thanks for this. Properly d. Properly d.
Dashe & Thomson
APRIL 21, 2011
This shift in leadership style can be characterized as moving from the “Do as I say&# leader to the “Let’s work together to find the best solution&# leader. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
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Dashe & Thomson
MAY 4, 2011
Toni is right when she says that this failure in learning is not the fault of the disconnected IT pro but that of company leadership. Toni Bowers of Tech Republic writes about this issue in her latest blog, Do Your IT Trainers Really Have Training Skills? Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d. Properly d.
Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
Dashe & Thomson
FEBRUARY 9, 2011
Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
Dashe & Thomson
JANUARY 25, 2011
Tips for facilitating Here are a few tips you can use in a physical classroom, during synchronous online sessions, and even (with a little adaptation) with asynchronous applications: Begin by asking questions. Now the learner is responsible for helping create and shape the learning experience, and now they share the accountability as well.
Dashe & Thomson
APRIL 6, 2011
Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
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