Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. In this post, we’ll look at the most common customer service scenarios to include in your customer service elearning course. . Join EdApp for free.

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eLearning Industry

APRIL 24, 2021

Your customer service employees already have a lot to contend with. From angry customers to changing company policies that make their work life more difficult. In this article, I share 7 ways that online training can help your customer service staff manage stress in the workplace.

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Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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eLearning Industry

DECEMBER 15, 2021

Which ILT activities will benefit your customer service team? This post was first published on eLearning Industry. Consumers look for companies that deliver the best CX. Their staff is knowledgeable and knows how to handle complaints with decorum.

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CommLab India

JANUARY 12, 2023

Good customer service paves the path to customer loyalty! That said, L&D teams have to implement novel ways to strengthen their customer service training. One such way is through the implementation of rapid eLearning. Let’s discuss how.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

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Ed App

MAY 21, 2021

Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training. What is great customer service? Play nice.

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Learning Everest

DECEMBER 19, 2023

If you are thinking about adding scenario-based learning to your customer service training sessions but need help with how to do this, this blog is for you. In this blog, we will take over a simple model to guide your planning of a scenario for your training course. But what is this scenario-based training? [.]

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It’s important that certain skills are taught in your Customer Service eLearning course when it comes to improving sales numbers.

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ej4 eLearning

DECEMBER 12, 2019

We know it’s more costly to gain a new customer than it is to retain a current one. Customer care, customer relations, or customer service are synonyms for the teams responsible for protecting this part of the business.

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Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

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Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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eLearning Industry

FEBRUARY 9, 2020

Your organization’s customer service training program must encompass skills that engage employees and creates a lasting Customer Experience. This post was first published on eLearning Industry. Read the article and discover 10 of them that can guarantee success.

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GoSkills eLearning

MAY 16, 2023

Find out how to use AI in customer service to maximize the potential for improved prediction, personalization, and efficiency.

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eLearning Industry

FEBRUARY 26, 2020

Experiential learning can make a huge impact when aptly integrated with your existing customer service training program. This post was first published on eLearning Industry. Discover all the benefits scenario-based learning entails for your organization.

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Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

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eLearning Industry

MARCH 8, 2020

Elevate your customer service training game through the latest tools like simulations, Electronic Performance Support System (EPSS), and mobile learning. This post was first published on eLearning Industry.

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Learning Everest

SEPTEMBER 16, 2022

What is customer service training? Customer service training is the training and upskilling of customer service employees to improve the support they can provide and thereby increase customer satisfaction. It is essential for organizations because it gives employees [.].

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Learning Everest

OCTOBER 16, 2023

Do you want to improve the customer service training program in your organization?

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Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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eLearning Industry

MARCH 1, 2020

Identifying the problem with your existing customer service training program can help in resolving the issues on a priority basis and enhance productivity. This post was first published on eLearning Industry.

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eLearning Brothers

JUNE 2, 2017

For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority. If you need to teach your team the value of customer service, check out a live demo of this course and download today.

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Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

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eLearning Brothers

JANUARY 5, 2018

Chris Willis, Product Manager for Customizable Courseware, wrote a great article for D2L on developing soft skills for customer service. She says, “Providing rock star customer service is a way companies can build loyalty and keep customers coming back, but it’s not easy for frontline service reps to delight today’s customers.

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Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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eLearning Industry

SEPTEMBER 19, 2021

Complaints, snide remarks, and rude gestures are usually part of the job description for customer service employees. This post was first published on eLearning Industry. Fortunately, you can help them manage these daily stressors with video-based JIT support tools.

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eLearning Industry

JUNE 13, 2021

Effective customer service requires a vast mix of skills that translate into everyday life. In this article, I highlight 5 work-life skills to cover in customer service online training. This post was first published on eLearning Industry. Can your team acquire these abilities while ‘staring at a screen’?

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eLearning Industry

FEBRUARY 13, 2020

Customized customer service training programs will ensure that specific customer queries are properly addressed delivering a lasting experience. This post was first published on eLearning Industry. Read the article for more useful insights.

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eLearning Industry

FEBRUARY 20, 2020

Customer service training programs must be a blend of methodologies that triggers the workforce to attain and retain knowledge in the simplest way. This post was first published on eLearning Industry. Find out more in this article!

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AbaraLMS

DECEMBER 17, 2018

eLearning is reshaping traditional retail customer service in ways that were never thought possible before. The retail [ ] The post How eLearning is Reshaping Retail Customer Service appeared first on Abara LMS.

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eLearning Industry

FEBRUARY 7, 2020

Discover how customer service can affect your bottom line. In this article, get to identify 6 crucial elements that can elevate your customer service training programs while keeping the focus on employees. This post was first published on eLearning Industry.

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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eLearning Industry

MARCH 3, 2020

Customer service training has become a crucial element for businesses to look after to ensure satisfied customers and increased brand reputation. This post was first published on eLearning Industry. In this article, find 4 ways of boosting it the easy way.

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