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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

Finding ways to incorporate these elements can be difficult for instructional designers, curriculum developers, and, especially, creators of eLearning. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&# Properly documenting expectations, responsibilities, and success factors can be one of the most vital aspects of successful project management, but it’s so often overlooked or treated as merely an exercise. Properly d.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

View all posts by Jim → ← Organizational Change Management Cited – Again – as Key Contributor to ERP Failure Do Instructional Designers in the Social Digital Age need an Engineering Background? Jim: Glad you found the post helpful, Jeff! Properly d.

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Supercomputer's Win on Jeopardy: Little Comfort to Those.

Dashe & Thomson

In fact, it is this last group, the instructional designers and training developers of the world, who may actually have the most to gain if computers – and software – really do become Super one day. Jim: Glad you found the post helpful, Jeff! Properly d.