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Off-Shore Call Center Experience

Tony Karrer

While I've been somewhat agnostic on the issue of having on-shore vs. off-shore call centers, an experience five minutes ago may have changed my mind. The person who picked up initially was from an off-shore call center in India. Someone from an on-shore call center got on the phone and fixed the problem within 15 seconds. wanted to save this in my blog just so I could remember it when someone asks about on-shore vs. off-shore One of my business credit cards changed aspects of the card and sent me the new card.

Outsourcing of Learning – Good, Bad, Challenges & Opportunities

Learning Cafe

Off-shoring happens when the outsourced work is done by workforce is a different country due to cost differential or better capabilities.  Despite is challenges outsourcing and off-shoring is increasing with Offshore service providers are delivering 30-40% year-over-year revenue growth every quarter. Panel. Dion Groeneweg – Director – The Cape Group.

Outsourcing the translation of your e-learning courses? Get the prep work right

CommLab India

learning vendors in India can provide you offshore e-learning translation services that meet your requirements. Once the client approves the storyboard the sign-off is done. Are you considering translating your e-learning courses? Are you thinking of outsourcing the translation? The vendors will have set processes in place that ensure quality. This can have an impact on your business.

eLearning Authoring Tool Capability

B Online Learning

Prior to working with B Online Learning, I was working with consultancies that ran a local design, offshore development model. Since joining B Online Learning at the start of 2013 my world view of eLearning development practice and more importantly the capability of the so called rapid development technologies has changed. This is where the […].

ThoughtWorks Offshore Portal goes Live!

The Learning Generalist

The ThoughtWorks Offshore Portal is up and running. All of our services are offered both on and offshore, and are delivered with pride and passion. If you're passionate about improving execution of your IT organization, please talk to us. ThoughtWorks is a global provider of IT services. We deliver custom applications, no-nonsense consulting, help organizations drive agility and create software. By hiring exceptional people, we can solve our clients' biggest and most pressing problems. Please visit Thoughtworks.com to know more about us. Sumeet Moghe, 2009.

ThoughtWorks Offshore Portal goes Live!

The Learning Generalist

The ThoughtWorks Offshore Portal is up and running. All of our services are offered both on and offshore, and are delivered with pride and passion. If you're passionate about improving execution of your IT organization, please talk to us. ThoughtWorks is a global provider of IT services. We deliver custom applications, no-nonsense consulting, help organizations drive agility and create software. By hiring exceptional people, we can solve our clients' biggest and most pressing problems. Please visit Thoughtworks.com to know more about us. Sumeet Moghe, 2009.

Building Fourth-Dimension Leaders

CLO Magazine

Investigations into the 2010 Deepwater Horizon oil spill indicted the entire off-shore drilling industry’s array of accidents along with BP’s approach to managing safety and risk. Occupational safety records that focus on individual workers, rather than processes, are touted, as are offshore industry professionals who have high job-satisfaction scores. Fourth-dimension leaders articulate a company’s larger purpose, focus on organizational rather than personal success and embody brand promises such as social legitimacy and ethical responsibility. Frank R.

A Step-By-Step Outsourcing Guide For eLearning Content Development

EI Design

In this article, I will share a step-by-step outsourcing guide based on my 14 year experience of providing offshore eLearning content development services to customers worldwide. My company EI Design has been providing offshore custom eLearning content development services to our customers across the globe. eLearning Content Development: A Step-By-Step Outsourcing Guide. Outsourcing

Integrating Social Learning in the Workplace

ID Reflections

Nor can one be sent off to attend a class on social learning. The history of outsourcing to off-shoring to automation is now well known. I have been writing about social learning and its related concepts – communities of practices , working out loud and skills for the networked world for quite some time now. And therein lies the problem. Skills were no longer freely shared.

The Changing Face of Work and Workplace Learning

ID Reflections

The talent pool will go global -- Ubiquitous connectivity, technological advancement and economic drivers brought about off-shoring which gave way to outsourcing. I am not the kind to crystal gaze. I lay no claim to being able to predict the future. Five years seem like a pretty short time but in today''s context, it can be a very long time. Anything can happen in five years. Utopian?

The Changing Face of Work and Workplace Learning

Learnnovators

The talent pool will go global  – Ubiquitous connectivity, technological advancement and economic drivers brought about  off-shoring  which gave way to  outsourcing. I am not the kind to crystal gaze. I lay no claim to being able to predict the future. Five years seem like a pretty short time but in today’s context, it can be a very long time. ” – Wikipedia.

Why eLearning Development Ratios Can be Hazardous to Your Career

Social Learning

After much wrangling, we came up with a number that knocked our client off his chair. Simple: Off-shore it! Our off-shore competitor, whose development rate we later learned an thrifty-sounding $20/hour, came in with a surprising bid: $2 million. How did the offshore vendor come up with such an astoundingly high estimate? Blog this! More about me here.

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Advantages of Outsourcing to Indian E-learning Partners [Infographic]

CommLab India

The answer is, when you outsource your needs to reputed off-shore e-learning organizations in India, you benefit in many ways. Do you intend to outsource your e-learning project? Then India is the right choice. You can add value to your business by choosing the right Indian e-learning partner. So, what makes India the preferred destination for outsourcing e-learning projects?

Integrating Social Learning In The Workplace

Learnnovators

Nor can one be sent off to attend a class on social learning. The history of outsourcing to off-shoring to automation is now well known. I have been writing about social learning and its related concepts – communities of practices , working out loud and skills for the networked world for quite some time now. And therein lies the problem. Skills were no longer freely shared.

Q&A With Trivantis CEO on the Recently Announced Trivantis Acquisition

Trivantis

The storm passed our development office and team’s homes while still a good distance offshore. Exciting news: Trivantis® has announced that it was acquired by StoneCalibre , a private investment company. What does this mean for you as our customer? Customers can expect the same great products, people, and service that they have grown to love. That’s not going to change. That will continue.

Indian e-Learning Industry Size – 2013

G-Cube

This clearly indicates that domestic and off-shoring demand for e-learning solutions has grown considerably over last 4 years, making many more entrepreneurs to choose e-learning as their business’s focus. Finally, off-shore story in e-learning is intact – cost arbitrage remains the biggest draw for companies to outsource work to India. 210 now vs. approx. 135 then).

A Powerful Tool to Gain a Competitive Edge: How Webcor uses Snagit

Visual Lounge

One way that Snagit is assisting Webcor, is that they can take a screenshot of drawings (blueprints) and send off questions to get answers. Vince uses Snagit to mock-up website changes for off-shore developers to gather electronic signatures. Often times it’s easy to get caught up in thinking that software is for the software industry. Can’t see the video, click here to watch.

eLearning Australia

Upside Learning

As competition increases we should find this trend gain further momentum as bigger companies try to outsource larger portions of their projects to offshore destinations like India in order to stay competitive against the smaller players. - On the LMS front there seems to be preference for local providers but that should change too as content outsourcing increases. We’ve been serving the Australian market for more than four years now. It’s not a large market for us but one that has been growing consistently. between 2004 & 2009 and 12.8% for next 5 years.

The future of MOOCs

E-Learning Provocateur

Countries that currently attract foreign students to their shores will need to brace for the impact on their local economies, as an ever-increasing proportion of students choose to gain an international education without leaving their home country. 3. Offshoring will become the rule, not the exception. MOOCs get a bad rap. Don’t all these people deserve a better education?

Roles 149

The future of MOOCs

E-Learning Provocateur

Countries that currently attract foreign students to their shores will need to brace for the impact on their local economies, as an ever-increasing proportion of students choose to gain an international education without leaving their home country. 3. Offshoring will become the rule, not the exception. MOOCs get a bad rap. Don’t all these people deserve a better education?

Roles 149

12 Reasons to Support Teleworking

Voice of Clarity

Reduce greenhouse gases by 51 million tons/year—the equivalent of the entire New York state workforce off the roads. Reduce the offshoring of jobs and homeshore some that have already been lost. The recent announcement by Yahoo!’s CEO Marissa Mayer to curb teleworking has sparked a heated debate online about the pros and cons of telework. million teleworkers in the U.S. million.

A Conversation with Stephanie Nadda

Kapp Notes

will also get a deeper understanding into how an offshore company based in Pune, India really works. The other day I caught up with Stephanie Nadda. Stephanie is a consultant based in Chicago who has worked with large organizations like W.W. Grainger, Walgreens, the NCAA, the College of American Pathologists, Ace Hardware, Aon Hewitt, etc. over the last 12 years. How to store it? More video.

MOOCs for Employee Learning – The Mechanics – Online Forum

Learning Cafe

Sunder Ramachandran is a training leader with extensive experience in building capabilities for large teams in the offshore/outsourcing space. Thursday, November 7, 2013 12:00 PM – 1:00 PM AEST (Sydney). www1.gotomeeting.com/register/419751728. Following on from our last online discussion on MOOCs for Employee Learning – Practitioners View in this discussion we cover the logistics of planning and deploying MOOCS for employee learning. We cover: How to Build a Business Case – Jeevan Joshi – Producer, Learning Cafe. Panel discussion moderated by Michelle Ockers.

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Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Closely related will be outsourced, especially off-shore content creation. Prediction #7 => Video Takes Off It's been amazing to see how the bandwidth in most organizations finally reaching a point where video can be pushed out as part of our solutions. Put this all together and video is going to really take off as part of learning solutions. Learning apps. Rovy F.

How to Reduce eLearning Costs?

eFront

With this book you will be able to: Discover cost-saving tips in the following eight areas: eLearning Courses Design & Development Tools Project Management Learning Management Systems Staffing / Vendors Offshoring Professional Development ?If Would you like to reduce eLearning costs?

How to Select the Right Corporate Training Company for E-learning Development

CommLab India

What do you do when you wish to outsource your e-learning project to an offshore online corporate training company? You probably take the help of the Internet and Google to look for a good corporate training company. But you see that all the websites claim the same – decades of experience, highly qualified team, globally dispersed workforce and what not. Quality Assurance process.

7 Compelling Reasons Your Sales Force Needs Mobile Learning

CommLab India

Some of them work from home, some are always on the move, and some look after offshore sales. Sales teams are quite often away from their desks. Some staffers in sales teams work from remote locations. They need the latest information and updates on the products or services they sell. Latest notifications on new offers are vital to increase sales. It offers learning on-the-go. Gartner Inc.

Is Outsourcing eLearning Content Development Right For You?

EI Design

In this article, I begin with the start point, that is, identification of the need to outsource (the triggers) with which you begin the hunt for an onshore or offshore partner. If you are reading this article, you are probably evaluating outsourcing of eLearning content development or are looking at alternatives for your existing outsourcing approach. Reduce costs. Outsourcing

eLearning Authoring Tool Capability

B Online Learning

Prior to working with B Online Learning, I was working with consultancies that ran a local design, offshore development model. Since joining B Online Learning at the start of 2013 my world view of eLearning development practice and more importantly the capability of the so called rapid development technologies has changed. This is where the […]. Articulate eLearning Design eLearning Development authoring tools design elearning eLearning content eLearning course design instructional design online learning rapid authoring tools storyline

Why you’ll have to work harder at gamification in the future

Sponge UK

I'm obviously not designed to be a tax cheat. I had to play the game loads of times before I won and 'offshored my wealth successfully'. I’ve also noticed a big impact in short learning engagement, such as adding gamification around new product launches, to kick-off sales events or around cross-selling.  I like the statistics from a competitive quiz app in Spain called retaME.

These 3 Industries are the Early Adopters of Augmented Reality

eLearningMind

Before it’s dismissed as a development still far off the future, you should know that some industries have been all too happy to adopt augmented reality as a tool for better learning. Oil rigs are notoriously dangerous environments, with an offshore worker mortality rate that is seven times the U.S. If you ask most people about augmented reality, their experience is probably more along the lines of Pokemon Go than it is corporate training. But the combination of digital information and the real world isn’t just for mobile entertainment, but a real solution for learning at work.

Workplace Trends from 2004…Still Trending

Integrated Learnings

Globalization is making our workforces increasingly interconnected, with a rise in offshoring many business functions. --4-- New faces, new expectation s. By Shelley A. Gable. cleaned my bookshelf the other day, which included moving out stacks of old magazines. One dusty cover that caught my eye was the January 2004 issue of Training + Development Magazine from ASTD, with this headline: 8 Trends You Need to Know NOW. immediately thought, “I wonder if those trends are still relevant.”. Here’s a peek at the eight trends from 2004. --1-- Drastic times, drastic measures. Let’s take a look.

Let Go Through BPO for eLearning

Web Courseworks

Which processes of eLearning, therefore, can and should be handed off to the experts to worry about? Onshore (local/domestic), nearshore (continental), and offshore (international) vendors provide varying levels of financial and hiring relief.  BPO: Managing Services & Association eLearning. Associations love their members. Members love professional development opportunities.

Whither Indian MOOCs?

Viplav Baxi Meanderings

These WBTs stereotyped learners, had self-contained learning (I don’t want to use the vitiated term “self-paced”) and were produced in low cost locations for budgetary reasons (cost cutting on face to face training and offshoring advantages). Today, India is at an important crossroad when it comes to MOOCs. Much has been written and spoken about the potential of MOOCs in this country. Unfortunately, most of the conversation has been around platforms. It has also centered around xMOOCs or XBTs as I term them, ignoring the rather rich discourse around the cMOOCs.