Customer Service Learning Theory Methods Synchronous 
Association eLearning
MAY 11, 2016
Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”
Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
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Dashe & Thomson
MARCH 15, 2011
She combined Michael Scriven’s Key Evaluation Checklist with Donald Kirkpatrick’s Four Levels of Learning Evaluation and Robert Brinkerhoff’s Success Case Method. In a column entitled “How to Evaluate e-Learning,” she says Kirkpatrick’s model focuses on final outcomes. She enhanced it. It doesn’t isolate the training effort.
Dashe & Thomson
DECEMBER 30, 2010
Of course, the person “next to you” might just as often be consulted via email or other online tool, but it doesn’t change this fact: the amount of workplace learning done in formal training sessions is a tiny fraction of of the learning that takes place one-on-one, between coworkers. The difference: peer-to-peer interaction.
Dashe & Thomson
JANUARY 27, 2011
Because video is, apparently, a perfect manifestation of social learning theory. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. But why is video so much more effective at accelerating innovation than, say, print – or even eLearning?
Dashe & Thomson
FEBRUARY 23, 2011
Medical students and residents regularly learn new skills by first observing a procedure, then practicing the procedure under supervision, and finally teaching, or modeling, the procedure for another. In medical education, “see one, do one, teach one&# is a common mantra. Liam McCoy: Thanks for this. Ive been looking for some ammo t.
Dashe & Thomson
MARCH 25, 2011
Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
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