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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

This movie should be required viewing for anyone in the learning industry – it demonstrates all the ingredients for effective learning. In her article* 10 Brainpowered Wonders in the King’s Speech , Dr. Ellen Weber nicely summarizes a few of the lessons this movie teaches us about learning.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

My background includes extensive experience in learning, teaching, and facilitation, and I love technology and how its changing our culture. Rob Mueller: Great post on using games as a training device. Jim: Glad you enjoyed the post, Liam! Properly d. Properly d.

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? Maintaining the status quo is no longer sufficient if we, as learning and development professionals, want to stay relevant to the businesses we serve.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Sound of Silence by Jim on April 7, 2011 in eLearning At what point does narration really add anything to an eLearning module, and at what point is it simply being added because “it’s what’s expected?” Why don’t we hear that?

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Like many enterprise learning companies, we are actively brainstorming ways to incorporate collaborative Web 2.0 technologies into our training programs, but rarely do we find a client that wants to create a robust learning environment comprised of both formal and informal components. However, wikis are only the tip of the iceberg.