Remove Customer Service Remove Product Remove Ratio Remove ROI
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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

The manufacturing manager wants a product that is easy to build. Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&# The first real issue is that few projects have just one stakeholder, and each stakeholder may have their own definition of success. As noted by William R.

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Liam McCoy: Thanks for this. Ive been looking for some ammo t.

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Analyzing the ROI of Social Media in Training | Social Learning Blog - May 3, 2011 [.] Download the whitepaper » Blog this! instead choosing to learn from those around him (check out Jon’s post on peer-to-peer learning here). This is without a doubt the first time I’ve ever heard anyone say they hate reading. Liam McCoy: Thanks for this.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

If you had to choose an eLearning provider solely on the basis of samples, and one gave you a module with just text, and the other gave you a module with text and a voice-over provided by professional talent, you’d be likely to think the latter represented the better product. And you’d be wrong. Download the whitepaper » Blog this!