Jay Cross

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How to Replace Top-Down Training with Collaborative Learning (4)

Jay Cross

Among the potential benefits of providing a world-class learning function to workers and throughout the extended enterprise are: Better, more knowledgable customer service. Assessing the cost/benefit of experiential learning is like asking for a cost/benefit of your telephone connections. You can’t live without it. Faster response time.

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Activity Streams

Jay Cross

Last week, Google, Facebook, Nokia, Yahoo!, Related: ReadWriteWeb: Google, Facebook, MySpace and More Meet to Talk Activity Streams. MySpace, Comcast, and other players huddled around a conference table in the offices of Six Apart in San Francisco to discuss activity streams. Chris Messina: activitystrea.ms. Wikipedia: nothing up yet

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Customer Spring

Jay Cross

750 million people converse on Facebook. Perhaps we should be content to provide the first management and leadership development programs geared to the social business environment. The 21st century is radically different from what came before and yet most businesses act as if nothing has changed.

Custom 40
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Everything’s Coming Up Networks (except learning)

Jay Cross

A sustainable social business provides the means and motivation for workers to learn what they need: the know-how, know-who, and know-what to get things done and get better at doing them. Organizations must provide the scaffolding that focuses on discovery, practice, sharing, and reinforcement. Facebook-itus.

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Learners as customers

Jay Cross

Every lesson, workshop, and pointer would provide a way for users to leave review. Here’s the bad news for online marketers: people don’t go to Facebook to shop. She’d be minimizing distractions, making navigation drop-dead simple, and calling drop-outs to see what went wrong.

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Humannet at Cisco

Jay Cross

Social media — Facebook, Twitter, and other things you thought were for kids — are the way to stay connected and keep up with the world. Last week, Google, Facebook, Nokia, Yahoo!, Social media: terrible name for “let’s get together.” Yes, folks, this is important.

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Thoughts following April Learntrends

Jay Cross

I thought my personal contacts, the Learntrends membership, notices on Facebook/LinkedIn/Nings, and the Tweetstream would attract flocks of people. No matter how much prompting we provided, people showed up throughout without headphones, not having done an audio check, or with mediocre net connections.