How to Replace Top-Down Training with Collaborative Learning (4)
Jay Cross
SEPTEMBER 6, 2012
Among the potential benefits of providing a world-class learning function to workers and throughout the extended enterprise are: Better, more knowledgable customer service. Assessing the cost/benefit of experiential learning is like asking for a cost/benefit of your telephone connections. You can’t live without it. Faster response time.
Let's personalize your content