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4 Ideas to Boost your Customer Experience (CX) with Customer Education in 2022

Northpass

In the not-so-distant past, customer experience (CX) was a secondary metric followed only by the marketing and customer success teams. Few, if any, executives made company-wide decisions based on CX metrics. Today, CX is the primary basis of competition for more than two-thirds of companies – up from only 36% in 2010!

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Navigating Higher Education: Unveiling the Hidden Curriculum Gap

Academia

Reading Time: 3 minutes In higher education, the promise of access to knowledge and opportunity is vast. The surge in first-generation college students, now constituting 56% of learners, is a positive shift in access to higher education. A staggering 40.4

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An All-In-One Resource for All Things xAPI

eLearningMind

Back in 2008, realizing the interoperability limitations of existing learning system standards, such as SCORM (the Shareable Content Object Reference Model), Learning Education Training Systems Interoperability (LETSI) reached out to the L&D community for suggestions on how to fix those shortcomings. The result was SCORM 2.0.

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Game Based Learning 2010 – Recap: Day 1

Upside Learning

Jonathan Stewart, a surgeon from Hollier Medical Simulation Center talked about the need for simulation-based learning in medical education. I am very impressed with the pioneering work that Channel 4 Education has done in education – some of their work has high social significance.

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Top 20 Enterprise Learning Systems 2022

eLearning 24-7

Personally though, if my audience was 85% or higher “customers/partners”, I’d skip a system that is combo, and go customer-education focused. Or 2010 for that matter. Metrics – These will tell you the story of learning. The metrics/analytics totally rock – I mean ROCKS. But I digress.

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eBook Creator Software: Craft Your Story Your Way

Kitaboo

The emergence of the eBook redefined education and learning. Education providers could now aim for a global audience where location, language, or portability would not act as hindrances. From 2008 to 2010, a steady rise in new editing tools catering to writers emerged with features like editing, formatting, changing styles, and fonts.

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ASTD Keynote: “People Lie” Richard Hilleman Electronic Arts #tk10

Learning Visions

This are my liveblogged notes from Thursday, January 28 Keynote at ASTD TechKnowledge 2010 in Las Vegas, NV. A guy with a high school education. Built an exercise around Lego Mindstorms objectives metrics rules In his classes – need to learn about leadership and teamwork. Updates metrics on your scoring spreadsheet.

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