Talented Learning

JANUARY 8, 2019

Welcome to our 5th annual trends post! When you look at the list below you might wonder why we’re not calling this our 2019 Book of Learning Systems Trends. Our trends lists reflect how learning systems buyers are actually driving innovation with their dollars! Top Learning Systems Trends for 2019. #21

Enterprise 43

Enterprise Learning System Trends Market 43

Think Orion

OCTOBER 24, 2022

Now that we’ve looked at some of the major trends in higher education marketing, let’s check out 7 highly effective digital marketing strategies for higher education that marketers should be applying for 2022. Here’s an example of a banner ad displayed in a blog post: Trends in Higher Education Marketing. Leverage lookalike audiences.

Market 98

Market Digital Strategy Social Media 98

TalentLMS

DECEMBER 18, 2018

Now is the time to reflect on training performance over the past 12 months, and to plan for new trends in learning and development in 2019. As 2018 winds down, turn your gaze to the promise of more intelligent, learner-centric training solutions and cutting-edge technology that will make employees the drivers of their own development.

Change 76

Change Training Train LMS 76

TalentLMS

MAY 5, 2020

Customer Service Essentials. 80% of surveyed companies are struggling to find candidates with soft skills in the market, according to LinkedIn’s 2019 Talent Trends. And of course, the lessons can be repeated as many times as the user would like. Workplace Essentials. Teamwork Essentials. Effective Problem Solving.

Diversity Training 59

Diversity Training Course Online Training 59

CLO Magazine

MAY 20, 2018

In Deloitte’s 2018 Global Human Capital Trends survey, we refer to this as the “hyper-connected workforce,” and our research shows that we are all struggling to deal with this reality, increasing our stress at work.

Plateau 65

Plateau microlearning Agile Embed 65

Coorpacademy

AUGUST 3, 2019

” […] “The financial services sector is not exempt from these trends. After all, superior customer service is quickly becoming an increasingly important competitive differentiator in the financial services field. One customer of ours has achieved this.

Services 40

Services Skills Analysis Press 40

Litmos

JUNE 8, 2018

Just as the Emotional Quotient (EQ) / Personality Quotient (PQ) trend reminded employers that interpersonal skills may in fact be more valuable to an organization than IQ, so to speak, we're now seeing an encouraging shift toward training on soft skills, such as communication, critical thinking, and teamwork.

Personal 59

Personal Personalization Skills Training 59

The Game Agency

JANUARY 8, 2020

billion in 2018 and is projected to grow at an impressive CAGR of 32% to reach $ 40 billion by 2024.” When considering recruitment games, you’ll be choosing between templated or custom. A templated option allows for a little customization at a lower cost. The Rise Of Gamification In Recruitment.

Gamification 40

Gamification Player Templates Games 40

Learning Pool

FEBRUARY 8, 2021

She was one of Corinium’s 2019 Top 50 Leaders in Learning & Development – Americas, the 2018 Learning & Performance Institute Professional of the Year and a two-time member of the USFA National Gold Medal Women’s Sabre Fencing team. . It is so simple as it relates to your team as well as your customers.

Diversity Training 86

Diversity Training Skype Blended Learning Corporate eLearning 86

Talented Learning

JUNE 7, 2016

Some people even think customer dissatisfaction is the reason there are 700 LMS vendors. LMS customer satisfaction is actually more of a bell curve, ranging from extreme hate to true love. The customer? Key trends ? I don’t think that is the case. Does the vendor deserve the blame? Common feature sets?

LMS 75

LMS vendor RFP License 75

CLO Magazine

MAY 22, 2020

It’s a perfect storm of pressure, in which chief learning officers weigh ROI and manage digital disruption across industries as they pivot from the age of the customer to the age of the employee. Gartner reported in 2018 that 70 percent of employees have not mastered the skills they need to do their jobs.

Agile 79

Agile CLO Adoption Adopt 79

Elucidat

NOVEMBER 7, 2018

Consider the example of a learning program designed to support improvements in customer service. As part of this, you have on-the-job support resources that the Customer Success team can dip into as and when they need to find answers to questions. xAPI can allow you to get even more insight. Interest is brewing!

xapi 98

xapi Examples Blended Learning Simulations 98

Interactive Services

OCTOBER 10, 2018

There are several different types of Stevie Awards, including for specific regions, employers, sales and customer service, and women in business. • Across 2017 and 2018, we have won 5 Brandon Halls, 1 Stevie award and 1 LPI award. By Mark Dorosz (VP Compliance Learning Interactive Services).

Compliance Training 40

Compliance Training Compliance Brandon Hall Security 40

Edume

JULY 22, 2020

From higher earnings to a higher education, we want to help drivers reach their goals, on and off the road.” - Daniel Danker , Head of Product, Uber Eats Uber Pro is a loyalty program by Uber, first introduced in 2018. Ultimately, you can’t stop competitors from marketing to your contractors.

Performance Support 52

Performance Support Statistics Case Study Lesson 52

Inkling

JANUARY 23, 2018

Three broad trends seem to be leading the industry in a healthier direction. The Single Customer Experience. While those terms are still used, more retailers now recognize that customers see brands, not channels, and your customer relationship spans all touch points simultaneously. Retailers want to reverse this trend.

Offline 140

Offline Trends Mobile Photo 140

eLearning 24-7

OCTOBER 1, 2019

T his post covers a list of systems that I’d recommend on any given day, that based on nearly 20 years of experience in online learning, and witnessing the trends, the duds, the promises and disappoints. Now they are openly stating talent management system, which again, doesn’t scream as a system for customer training.

Learning System 74

Learning System System Metrics Compliance Training 74

CLO Magazine

NOVEMBER 28, 2018

Customers have started to notice employees becoming more adaptive to technology as well. The customer satisfaction index has increased from 90 to 92 percent in the past three years. As digital disruption in business is becoming a trend, changes must be made to adapt. In addition, there was an average of only 2.7

Strategy 36

Strategy Simulations Leadership Sales 36

WhatFix

JULY 4, 2019

On examining xAPI data, they deduced that the sales team hadn’t been scoring well on customer service training; specifically lacking in product and service knowledge. So, the L&D team created and disseminated personalized learning modules to help employees correct that particular service deficiency.

xapi 40

xapi Blended Learning Diversity Training Corporate Learning 40

Ideaon

APRIL 9, 2020

Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.

Blended Learning 98

Blended Learning Develop ILT Training 98

Limestone Learning

MAY 28, 2019

Monday, June 3, 2019, 11AM – 12PM PT: Best of TK: Trends in Virtual Training: Are You Ready? Free for ATD members) In this interactive webcast with virtual learning expert Cindy Huggett, you’ll learn what’s new in virtual training and five recent trends impacting it. Knowing what the modern learner, your customer, wants is important.

Free 65

Free Brandon Hall Compliance Training Adobe Captivate 65

Training Orchestra

DECEMBER 18, 2023

From comprehensive tech training for on-site technicians and engineers to providing top-tier client support via sales enablement training and customer support skills. So, how can telecoms training managers better manage L&D initiatives to both satisfy company goals and increase customer satisfaction?

Business 64

Business Training Train ILT 64

learnWorlds

MARCH 30, 2022

Since the outbreak of the global pandemic, customer education has become a hot topic of discussion, and for a good reason. Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. percent increase in customer retention.

Expert 52

Expert Custom Education Summary 52

CLO Magazine

MAY 16, 2019

At Fidelity, Hedrick was hired as a customer service rep where he had to pass a Series 6 or Series 7 certification exam to trade mutual funds over the phone. The offsites led to monthly meetings where HR leaders meet regularly to discuss education trends, technology solutions, and to win buy-in for new initiatives.

CLO 44

CLO Leadership Performance Support Learning 44

Ideaon

APRIL 9, 2020

Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.

Blended Learning 52

Blended Learning Develop ILT Training 52

KnowledgeCity

DECEMBER 17, 2018

There are already expectations that messaging bots, also known as chatbots, are going to play a large role in digital marketing trends this coming year and are not going away any time soon. But artificially intelligent sales agents are just the tip of the iceberg when it comes to digital marketing trends in 2019—and beyond.

Trends 45

Trends Market Digital Project 45

eLearningArt

MARCH 14, 2018

Micro-learning was the #1 eLearning trend picked by the experts for 2018. And to celebrate you taking action on trends, I’m giving away a scholarship to Ray’s $855 Microlearning Workshop , which is part of the $12,179 Ultimate eLearning Bundle. What’s your best tip for addressing that with customers? A short video?

Micro-Learning 71

Micro-Learning Tutorial Google Docs Create 71

Limestone Learning

OCTOBER 31, 2017

Lack of support from the people around us has shown to decrease work effort, time spent at work, customer service, quality, and commitment, while at the same time increasing worry, frustration, avoidance, and ultimately turnover. using the acronym S.U.P.P.O.R.T.

Free 41

Free Brandon Hall Compliance Training Webcast 41

TechSmith Camtasia

JULY 7, 2020

In fall 2018, there were nearly seven million students enrolled in distance learning courses. Due in part to this, dual credit enrollment is a growing trend, with about one-third of students at Odessa still in high school. And that number is only going to rise in 2020. Set up for success.

Diversity Training 98

Diversity Training Compliance Training Strategy Online 98

Continu

NOVEMBER 28, 2019

According to the 2018 Global Talent Trends study by Mercer, the findings boil down to three main points. Training topics like workplace communication , company goals and understanding what the company offers customers is key to building purpose. So what are the latest trends in learning strategies? Flexibility.

Learning Strategy 52

Learning Strategy Compliance Training Strategy Training 52

Learningtogo

MARCH 29, 2018

Originally posted on eLearningArt.com | March 19, 2018 by Bryan Jones. The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]? I decided not to do it for 2018.

Content 127

Content Ratio Slides PowerPoint 127

eLearningArt

MARCH 19, 2018

The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. Take an email like this and send it out to your 10 experts: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. I decided not to do it for 2018.

Content 40

Content Ratio Slides PowerPoint 40

CLO Magazine

JUNE 28, 2018

The Society for Human Resource Management’s 2018 Annual Conference and Exposition, held June 17-20 in Chicago, included various leadership, learning and development sessions where speakers discussed the need to continue evolving workplace culture. . ” The 2018 conference boasted its highest attendance ever.

Policies 57

Policies Diversity Training Social Networks Facebook 57