Think Orion

OCTOBER 24, 2022

Now that we’ve looked at some of the major trends in higher education marketing, let’s check out 7 highly effective digital marketing strategies for higher education that marketers should be applying for 2022. Here’s an example of a banner ad displayed in a blog post: Trends in Higher Education Marketing. Leverage lookalike audiences.

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TalentLMS

DECEMBER 18, 2018

Now is the time to reflect on training performance over the past 12 months, and to plan for new trends in learning and development in 2019. As 2018 winds down, turn your gaze to the promise of more intelligent, learner-centric training solutions and cutting-edge technology that will make employees the drivers of their own development.

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Talented Learning

JANUARY 8, 2019

Welcome to our 5th annual trends post! When you look at the list below you might wonder why we’re not calling this our 2019 Book of Learning Systems Trends. Our trends lists reflect how learning systems buyers are actually driving innovation with their dollars! Top Learning Systems Trends for 2019. #21

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CLO Magazine

MAY 20, 2018

In Deloitte’s 2018 Global Human Capital Trends survey, we refer to this as the “hyper-connected workforce,” and our research shows that we are all struggling to deal with this reality, increasing our stress at work. But how do we use all this technology and content to truly drive results?

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TalentLMS

MAY 5, 2020

Customer Service Essentials. 80% of surveyed companies are struggling to find candidates with soft skills in the market, according to LinkedIn’s 2019 Talent Trends. And of course, the lessons can be repeated as many times as the user would like. Workplace Essentials. Teamwork Essentials. Effective Problem Solving.

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Litmos

JUNE 8, 2018

Just as the Emotional Quotient (EQ) / Personality Quotient (PQ) trend reminded employers that interpersonal skills may in fact be more valuable to an organization than IQ, so to speak, we're now seeing an encouraging shift toward training on soft skills, such as communication, critical thinking, and teamwork.

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Thinkdom

OCTOBER 16, 2023

So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! The term doom scrolling was coined in 2018 on Twitter, but it gained popularity in 2020 during the height of the COVID-19 pandemic. Custom e-learning solutions are a great way to overcome this challenge. What is Doom Scrolling?

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Interactive Services

OCTOBER 10, 2018

There are several different types of Stevie Awards, including for specific regions, employers, sales and customer service, and women in business. • Across 2017 and 2018, we have won 5 Brandon Halls, 1 Stevie award and 1 LPI award. By Mark Dorosz (VP Compliance Learning Interactive Services).

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CLO Magazine

MAY 22, 2020

Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. The implications of not being ready are significant.

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Learning Pool

FEBRUARY 8, 2021

She was one of Corinium’s 2019 Top 50 Leaders in Learning & Development – Americas, the 2018 Learning & Performance Institute Professional of the Year and a two-time member of the USFA National Gold Medal Women’s Sabre Fencing team. . Let people know you are an Irish company, you are award-winning, and your customer service is #1.

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Edume

JULY 22, 2020

There are many peer-to-peer ridesharing companies providing a similar - if not the same - service, and the casual nature of the contractor-contractee relationship is a double edged sword. Introducing Uber Pro “Uber Pro is all about recognizing and rewarding drivers’ commitment and quality service.

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Talented Learning

JUNE 7, 2016

Key trends ? They actually would be happier with a smaller, more specialized, business-focused LMS, but they end up as a forgotten customer of some gigantic, faceless HRIS/TM/LMS vendor. If you do, don’t be surprised when you find highly targeted solutions with better customer service and lower costs that you will love.

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The Game Agency

JANUARY 8, 2020

billion in 2018 and is projected to grow at an impressive CAGR of 32% to reach $ 40 billion by 2024.” Analyzing player performance can give you clear insight into a player’s behavioral trends and reveal whether they are right for your company. The Rise Of Gamification In Recruitment. Perform A Complete Assessment Of Candidates.

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Elucidat

NOVEMBER 7, 2018

Consider the example of a learning program designed to support improvements in customer service. As part of this, you have on-the-job support resources that the Customer Success team can dip into as and when they need to find answers to questions. xAPI can allow you to get even more insight. Interest is brewing!

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Inkling

JANUARY 23, 2018

Three broad trends seem to be leading the industry in a healthier direction. The Single Customer Experience. As directives and projects from HQ have grown in number, managers have found themselves tethered to a PC in the back, rather than on the floor with staff and customers. Retailers want to reverse this trend.

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WhatFix

JULY 4, 2019

On examining xAPI data, they deduced that the sales team hadn’t been scoring well on customer service training; specifically lacking in product and service knowledge. So, the L&D team created and disseminated personalized learning modules to help employees correct that particular service deficiency.

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CLO Magazine

NOVEMBER 28, 2018

Damodar Padhi, Vice president and Global Head of Talent Development, Tata Consultancy Services. Our rapidly changing technological environment has resulted in the redesign of Tata Consultancy Services’ business model. Damodar Padhi of Tata Consultancy Services. Technology and its network effect are changing industries worldwide.

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Training Orchestra

DECEMBER 18, 2023

So, how can telecoms training managers better manage L&D initiatives to both satisfy company goals and increase customer satisfaction? For example, 5G mobile service was released in 2019 and caused a logistical uproar within telecom networks in preparing for the full roll out in 2021.

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Limestone Learning

MAY 28, 2019

Monday, June 3, 2019, 11AM – 12PM PT: Best of TK: Trends in Virtual Training: Are You Ready? Free for ATD members) In this interactive webcast with virtual learning expert Cindy Huggett, you’ll learn what’s new in virtual training and five recent trends impacting it. There are plenty on tap this month!

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CLO Magazine

MAY 16, 2019

At Fidelity, Hedrick was hired as a customer service rep where he had to pass a Series 6 or Series 7 certification exam to trade mutual funds over the phone. Over the years, he learned the intricacies of HR in a financial services environment. How to Pass Your Series 7. It was an exciting journey, he said.

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Ideaon

APRIL 9, 2020

Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.

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eLearning 24-7

OCTOBER 1, 2019

T his post covers a list of systems that I’d recommend on any given day, that based on nearly 20 years of experience in online learning, and witnessing the trends, the duds, the promises and disappoints. Unicorn LMS – Best system on the market for financial services and now expanding into other verticals.

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KnowledgeCity

DECEMBER 17, 2018

There are already expectations that messaging bots, also known as chatbots, are going to play a large role in digital marketing trends this coming year and are not going away any time soon. But artificially intelligent sales agents are just the tip of the iceberg when it comes to digital marketing trends in 2019—and beyond.

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Ideaon

APRIL 9, 2020

Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.

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learnWorlds

MARCH 30, 2022

With over 15 years of experience and working with some high-performing teams, he has acquired vast knowledge in the customer education field and is currently leading Slack’s enterprise customer learning function. Services: Curriculum/instructional design. Customer success & enablement. Customer service.

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eLearningArt

MARCH 14, 2018

Micro-learning was the #1 eLearning trend picked by the experts for 2018. And to celebrate you taking action on trends, I’m giving away a scholarship to Ray’s $855 Microlearning Workshop , which is part of the $12,179 Ultimate eLearning Bundle. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]?

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Limestone Learning

OCTOBER 31, 2017

Lack of support from the people around us has shown to decrease work effort, time spent at work, customer service, quality, and commitment, while at the same time increasing worry, frustration, avoidance, and ultimately turnover. using the acronym S.U.P.P.O.R.T.

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TechSmith Camtasia

JULY 7, 2020

In fall 2018, there were nearly seven million students enrolled in distance learning courses. Due in part to this, dual credit enrollment is a growing trend, with about one-third of students at Odessa still in high school. And that number is only going to rise in 2020. Set up for success.

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Learningtogo

MARCH 29, 2018

Originally posted on eLearningArt.com | March 19, 2018 by Bryan Jones. The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]? I decided not to do it for 2018.

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Continu

NOVEMBER 28, 2019

According to the 2018 Global Talent Trends study by Mercer, the findings boil down to three main points. Plus, you can offer a customized learning program to fit everyone’s unique learning style. . So what are the latest trends in learning strategies? Product or service training. Flexibility. Bite-sized learning.

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eLearningArt

MARCH 19, 2018

The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. Take an email like this and send it out to your 10 experts: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. I decided not to do it for 2018.

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CLO Magazine

JUNE 28, 2018

The Society for Human Resource Management’s 2018 Annual Conference and Exposition, held June 17-20 in Chicago, included various leadership, learning and development sessions where speakers discussed the need to continue evolving workplace culture. . ” The 2018 conference boasted its highest attendance ever.

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