TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Litmos

DECEMBER 10, 2020

The 2020 Lenny Award Winners. The Lenny Awards celebrate exceptional businesses using training to create positive experiences for customers every day. This year, we received hundreds of submissions from our customers across many different use cases. We are excited to share the results: Best Channel/Partner Training Program.

SAP 98

SAP Sales Custom Association Learning Management System 98

Learning Pool

DECEMBER 16, 2020

Learning Pool, the Derry-based e-learning solutions provider, is thrilled to have achieved a double-award win in the Excellence in Technology program at the Brandon Hall Excellence Awards 2020. The program attracts entrants from leading corporations around the world. . About Learning Pool . It’s not all about the awards though.

Brandon Hall 78

Brandon Hall Blended Learning LMS Distance Learning 78

Infopro Learning

JUNE 6, 2019

According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. While there are many components of customer experience, few are more important than product knowledge training.

Productivity 280

Productivity Product Knowledge Simulations 280

Learning Pool

SEPTEMBER 17, 2020

Learning Pool is thrilled for its Australia-based partner, Superb Learning who achieved a quintuple award win at the 2020 LearnX Live Awards. LearnX Live Awards 2020 . In partnership with The Institute for Urban Indigenous Health (IUIH), Superb Learning was shortlisted in 5 categories at the LearnX Live Awards 2020. .

Streaming 93

Streaming Diversity Training Innovation Performance Support 93

Unboxed

OCTOBER 18, 2018

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” We get it: On the surface, customer service training games and activities may seem frivolous. Customer Service Training Games and Activities.

Customer Service 40

Customer Service Services Ideas Custom 40

Talented Learning

MAY 14, 2020

Prior to 2020, many associations relied heavily on in-person tradeshows, seminars and on-site training because they were historically popular offerings for both the association and the member. The Realities of 2020. In 2020 there are many different types of LMS solutions and hundreds of competing vendors. Many Types of LMS.

Association LMS 98

Association LMS Association Learning Management System Association LMS 98

Learning Pool

JANUARY 16, 2020

Learning Pool, the leading full-service elearning provider, is delighted to announce that it has been chosen as a finalist for the Customer Service Success Award in the 14th annual Sales and Customer Services program at the 2020 Stevie® Awards. About Learning Pool .

Brandon Hall 45

Brandon Hall Customer Service Sales Services 45

Learning Pool

MARCH 11, 2020

Learning Pool is looking forward to exhibiting and speaking at a number of events across the United States in 2020. Learning Solutions 2020. Orlando, FL, March 31 – April 2, 2020. Chief Learning Officer Symposium Spring 2020. Bonita Springs, Fl, April 6-8, 2020. ATD International 2020.

Calendar 52

Calendar Brandon Hall CLO Streaming 52

HT2 Labs

JANUARY 16, 2020

Learning Pool, the leading full-service elearning provider, is delighted to announce that it has been chosen as a finalist for the Customer Service Success Award in the 14th annual Sales and Customer Services program at the 2020 Stevie® Awards. About Learning Pool .

Brandon Hall 40

Brandon Hall Customer Service Sales Services 40

Experiencing eLearning

APRIL 7, 2020

Go watch that customer service agent IN PERSON and see for yourself what they are doing well, what they are not doing well, and what they might be totally missing. This is an 8-week program with a live virtual session each week plus resources and activities to help you grow your business. The same applies in a learning setting.

eLearning Strategy 260

eLearning Strategy eLearning Consultant eLearning Network 260

eLearningMind

DECEMBER 17, 2021

eLearning is great for interpersonal skills training, IT/systems support, management/supervisory training, apps training, onboarding, customer service training, remediation courses, sales training—almost any training subject that can be made more engaging through interactive, engaging content. Blended learning.

Sexual Harassment Training 98

Sexual Harassment Training Methods Blended Learning Harassment Training 98

Learning Pool

SEPTEMBER 10, 2020

Learning Pool is delighted to have secured a contract to deliver an Ethics Learning Program (ELP) to ICAEW students training to become chartered accountants. The elearning will comprise animations, videos and extracts from films and will be launched to students in October 2020. . It’s not all about the awards though.

Program 53

Program Social Media Performance Support Learning 53

Hurix Digital

OCTOBER 28, 2021

Between 2020 and 2027, the online program management industry is expected to grow at a CAGR of 15.4%. Online program managers (OPMs) create value for institutions by delivering academic courses online. Here are some of the important things to know before hiring a company for online program management.

Program 52

Program Education Management Online 52

Origin Learning

APRIL 20, 2018

Techopedia defines a chatbot as – ‘ An artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals.’. Chatbots are all the rage now. You can use chatbots to deliver spaced learning in interesting ways. Social Learning.

Compliance Training 178

Compliance Training Simulations eLearning Gartner 178

KnowledgeCity

MAY 12, 2021

Introduction What Is an Employee Training Program? The Benefits of Employee Training How to Implement an Employee Training Program Step 1: What Do You Need? What Is an Employee Training Program? An employee training program is any systematized approach to providing education to your workforce. Introduction.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Compliance Training Program 52

Litmos

DECEMBER 19, 2019

2020 is around the corner. Is your training program ready for the new year? spending on training programs is down overall by about 5%, but a large number of organizations are upping their budgets modestly and 46% report that their budget is holding steady. Here are five training priorities for 2020: 1.

Metrics 40

Metrics Micro-Learning Training Train 40

Learning Pool

DECEMBER 18, 2020

Learning Pool is the only company on this year’s list to have made it ten times, and historically, only ten companies have managed to achieve a decade of success in the 21 years this program has run in Ireland. The company ranked 41 on the 2020 list. . The Award is one of Ireland’s foremost technology award programs.

Technology 97

Technology Innovation Player Customer Service 97

Learningtogo

AUGUST 26, 2021

The machine requires instructions—a program—to perform this task. His colleague Ada Lovelace writes the first program to work on his prototype. 1898: Inventor and electrical engineer Nikola Tesla suggests that it might be possible to build a machine that is operated through a program, using a “borrowed mind” and wireless communication.

Cognitive 165

Cognitive IBM Simulations Brain 165

Learning Pool

MARCH 15, 2021

In late 2020, Learning Pool became the inaugural corporate sponsors of ARC Fitness , playing an instrumental role in the development and maintenance of The ARC Academy. Research recently published in Conjunction with Queens University has demonstrated the positive impact of the program. It’s not all about the awards though.

LMS 119

LMS Brandon Hall Organization Performance Support 119

eLearningMind

MARCH 11, 2021

According to Training Magazine’s 2020 Training Industry Report , the average company in the U.S. Large companies also saw a decrease—from $1,544 in 2019 to $924 in 2020—or 40 percent. hours in 2020; 42.1 in 2020 while decreasing their per person costs; small companies decreased training hours from 49.8 Share on facebook.

Compliance Training 98

Compliance Training Cost Blended Learning Social Networks 98

Learning Pool

DECEMBER 13, 2021

The Deloitte Technology Fast 50 Awards is one of Ireland’s foremost technology award programs, celebrating innovation and entrepreneurship. Now in its 24th successful year, the Fast 50 program offers businesses an opportunity to gain the recognition they deserve as one of Ireland’s top technology companies. .

Brandon Hall 91

Brandon Hall Suite Virtual World Customer Service 91

Learning Pool

OCTOBER 19, 2021

Featuring on the ‘Best Learning Management Systems’ list for a second time since 2020, Learning Pool’s industry-leading Learning Experience Platform, Stream has been praised for being a “cost-effective software solution, enriched with functionality to meet each customer’s business needs.”. It’s not all about the awards though.

LMS 91

LMS Learning Management System System Brandon Hall 91

Learning Pool

JULY 23, 2021

Those included on the 2020 ‘Top Employee Training LMS Platforms’ list were ranked on the following 8 criteria: . Customer retention. The company delivers on its promises and listens to customers, constantly looking at ways to improve and innovate, delight clients and make sure Learning Pool stays a fantastic place to work. .

Custom eLearning Development 98

Custom eLearning Development Compliance Training Providers Custom 98

Learning Pool

JULY 13, 2021

Those included on the 2020 ‘Top Employee Training LMS Platforms’ list were ranked on the following 9 criteria: . Customer support. Customer experience. Customer reviews. Software features. Software innovation. It’s not all about the awards though.

LMS 89

LMS Compliance Training Analytics Security 89

eLearningMind

MAY 17, 2021

eLearning is great for interpersonal skills training, IT/systems support, management/supervisory training, apps training, onboarding, customer service training, remediation courses, sales training—almost any training subject that can be made more engaging through interactive, engaging content. Blended learning.

Sexual Harassment Training 52

Sexual Harassment Training Methods Blended Learning Harassment Training 52

eLearningMind

MAY 17, 2021

eLearning is great for interpersonal skills training, IT/systems support, management/supervisory training, apps training, onboarding, customer service training, remediation courses, sales training—almost any training subject that can be made more engaging through interactive, engaging content. Blended learning.

Sexual Harassment Training 52

Sexual Harassment Training Methods Blended Learning Harassment Training 52

Edume

JUNE 11, 2021

What happened to employee retention in 2020? The uncertainty of 2020 impacted employee retention in both predictable and unexpected ways. million in March 2020 and stabilized later in the year. The voluntary attrition rate fell for the first time in years and then rose back to similar levels as in 2019.

Statistics 98

Statistics Diversity Training Issue Customer Service 98

Learning Pool

JULY 6, 2021

Those included on the 2020 ‘Top Employee Training LMS Platforms’ list were ranked on the following 8 criteria: . Customer retention. The company delivers on its promises and listens to customers, constantly looking at ways to improve and innovate, to delight clients and make sure Learning Pool stays a fantastic place to work. .

microlearning 95

microlearning Providers Brandon Hall Content 95

Learning Pool

SEPTEMBER 21, 2020

Learning Pool is thrilled to have received such a prestigious accolade, in partnership with our client, a leading global reinsurance company , at the 2020 International Business Awards. . Our customer is the world’s second-largest reinsurer now operating in 25 countries worldwide. About Learning Pool.

Global 62

Global Compliance Training Business Customer Service 62

Learning Pool

FEBRUARY 18, 2021

Last year, Learning Pool featured on many eLearning Industry lists, including Top Employee Onboarding LMSs and Top Microlearning LMSs, as well as Best Learning Management Systems 2020. For excellence in learning platforms and content creation, we featured on 14 eLearning Industry lists throughout 2020.

LMS 90

LMS Learning Management System Compliance Training Corporate eLearning 90

Hurix Digital

APRIL 21, 2024

more than the previous year, 2020. Accessibility professionals, professional web developers, and accessibility companies can inspect various aspects of your business, such as the physical infrastructure, employee programs, customer services, websites, and software. businesses in 2021, which was 14.3%

Metrics 59

Metrics Solution Guidelines Compliance Training 59

Learning Pool

AUGUST 6, 2021

In 2020, Learning Pool proudly featured on 14 eLearning Industry lists for excellence in learning platforms and content creation and achieved a double-award win at the Brandon Hall Excellence Awards, including Gold for Technology Innovation. It’s not all about the awards though.

LMS 98

LMS Brandon Hall Streaming Customer Service 98

Learning Pool

OCTOBER 6, 2021

In 2020, Learning Pool proudly featured on 14 eLearning Industry lists for excellence in learning platforms and content creation and achieved a double-award win at the Brandon Hall Excellence Awards, including Gold for Technology Innovation. It’s not all about the awards though.

Brandon Hall 94

Brandon Hall Global Corporate eLearning Customer Service 94

Learning Pool

SEPTEMBER 9, 2021

Now in its thirteenth year, Ireland’s ‘Best Managed Companies’ awards program shines a spotlight on outstanding private businesses from across Ireland and the exceptional performance that drives them. . With this year’s winners, 139 companies are now recognized as Ireland’s ‘Best Managed Companies’ and just 17 qualified for the Gold standard.

Standards 93

Standards Companies Brandon Hall Management 93

Learning Pool

DECEMBER 8, 2021

In 2020, Learning Pool proudly featured on 14 eLearning Industry lists for excellence in learning platforms and content creation and achieved a double-award win at the Brandon Hall Excellence Awards, including Gold for Technology Innovation. It’s not all about the awards though.

Providers 90

Providers Brandon Hall Content LMS 90

Litmos

DECEMBER 3, 2020

According to reports , 2020 set a new Black Friday online shopping record: shoppers spent an estimated $9 billion on U.S. As holiday shopping continues, as shoppers track their packages, need returns, and get more stressed about the approaching holidays, there’s one group that will be caught in the middle: your retail customer service reps.

Performance Support 52

Performance Support Support Customer Service Micro-Learning 52