Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. It ensures that agents are well-prepared to deliver the service your customers expect. Effective training for call center agents is a vital investment for any call center.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Using Camtasia and Blue Yeti microphones, they produced 995 videos in the first 20 months and more since then. Back in 2011, Carl Knerr was the Services Director at Avaya.

YouTube 75

YouTube Authoring Tools Custom Video 75

TechSmith Camtasia

AUGUST 4, 2015

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level. In order to meet these additional needs we’ve formed the TechSmith Customer Success Team. Ask questions! Get guidance!

Teams 40

Teams TechSmith Custom Specialist 40

TechSmith Camtasia

JANUARY 30, 2012

We're excited to introduce a fun new project we're working on this month--the Camtasia Small Business Test Drive! Starting last week, we challenged four small businesses in the Lansing, Michigan area to "test drive" Camtasia Studio and/or Camtasia for Mac in their business setting for four weeks.

Screencast 108

Screencast Business Examples Sample 108

TechSmith Camtasia

FEBRUARY 28, 2014

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. The response from customers has been extremely positive.

Personal 79

Personal Personalization Support Custom 79

Paradiso

APRIL 9, 2023

Content authoring tools are software programs that allow users to create, edit, and publish digital Content such as articles, blogs, videos, images, and audio. They require an internet connection and are typically offered as a software-as-a-service (SaaS) model.

Authoring Tools 172

Authoring Tools Authoring Simulations Tools 172

TechSmith Camtasia

JANUARY 24, 2013

We are excited to once again share some news with our Camtasia Studio users about upcoming training! Former TechSmith employee, Daniel Park, is holding several boot camp classes to help users learn about Camtasia, along with loads of useful information about screencasting productivity. What will you learn? About Daniel Park.

Authoring Tools 91

Authoring Tools TechSmith Mac SnagIt 91

TechSmith Camtasia

AUGUST 16, 2009

I contacted Nick Beaugeard and he shared with me how he used Camtasia Studio to save the day at Microsoft TechEd. I asked him to do a guest blog post. From that day, every demo I do, whether to customers or on stage is pre-recorded with Camtasta. Tags: Camtasia Studio Tips and Tricks 26 386 218.

Blogging 96

Blogging PowerPoint Server Enterprise 96

TechSmith Camtasia

MAY 3, 2021

Download a free trial of Snagit to start using the tips in this blog post! Conveniently, most video call services have built-in recording features, or you can use screen recording software like Camtasia. Easily record end edit any video with Camtasia! Customer and product research. Download Your Free Trial.

Screencast 98

Screencast SnagIt TechSmith Video 98

TechSmith Camtasia

MARCH 5, 2012

It's the third week of the Camtasia Small Business Test Drive ! You can also catch up on the first and second week blog posts. This week each business gave us their persepctive on how things were going with Camtasia today versus during the first week. Camtasia isn't as helpful for internal design collaboration as I had expected.

Case Study 102

Case Study Screencast Business Jing 102

TechSmith Camtasia

MARCH 31, 2021

What’s the secret to creating great customer education content, fast? But when it comes to customer education content, this should be one of the last things on your mind. He shares a faster way to create fun and relatable customer education content and explains why you should leave the idea of perfection behind.

Education 98

Education Custom Content Create 98

TechSmith Camtasia

AUGUST 29, 2012

Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! If you register your software key then we will email you free updates, information on upgrades, and special customer-only offers.

Customer Service 74

Customer Service TechSmith Services Custom 74

TechSmith Camtasia

FEBRUARY 17, 2020

Whether you work for a big brand, a small business or yourself, creating a video marketing strategy is a great way to connect customers with your product or service. Check out our webinar below: When it comes to software, each is a longtime user of TechSmith Camtasia , an all-in-one screen recording and video editing tool.

Video 98

Video Authoring Tools Guide Social Media 98

TechSmith Camtasia

OCTOBER 9, 2018

The best person to sell your product or service is not you. You best generator of new sales is likely an existing customer who has been wowed with a great customer experience and an outstanding product. . They want to hear or read good reviews from existing customers. Let customers say it for you!

Custom 72

Custom Video Create TechSmith 72

TechSmith Camtasia

MAY 17, 2013

UNINETT eCampus provides many centralized services including Mediasite , Matterhorn , Adobe Connect , Box , FileSender and Camtasia Relay. Norway does not want to be left behind, but rather provide world class ICT infrastructure and services for the promotion of research and higher education in Norway. Humble Beginnings.

Program 93

Program Technology Lecture Classroom 93

Folio3

MARCH 9, 2023

You may quickly schedule a customized demo and begin a risk-free trial the same day. Camtasia You can record a video of what’s on the computer screen with Camtasia. Using Camtasia’s video editing tools, animations, and effects, you can transform your screen recordings into engaging videos.

Authoring Tools 52

Authoring Tools eLearning Tools Gamification Compliance Training 52

TechSmith Camtasia

APRIL 12, 2022

Camtasia makes it simple add music to your videos, remove background noise from your voice over, and more. Try Camtasia for Free. Is this video a series that customers will watch in succession? It may be tempting to download a track from your go-to streaming service and start editing. Easily add music to your videos.

Music 52

Music Tutorial Video TechSmith 52

TechSmith Camtasia

NOVEMBER 13, 2018

I’d recommend using Camtasia since it lets you record your voice over your slide show all directly inside PowerPoint. When you install Camtasia, you’ll have the option to include a PowerPoint Add-in Toolbar. If the Camtasia Add-in is listed, select it, and click Enable. Step 2: Customize your recording options.

SnagIt 76

SnagIt Microphone PowerPoint Audio 76

TechSmith Camtasia

APRIL 2, 2014

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. tweet this ). The Success.

Tutorial 100

Tutorial Screencast Video Solution 100

Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

Authoring Tools 40

Authoring Tools Software Compliance Training Simulations 40

TechSmith Camtasia

NOVEMBER 4, 2020

This is a paid subscription service, but it also has free templates available to download. This is where you can utilize drag and drop functions, intuitive features, and customize options to design your visual instructions. You can drag and drop images from your tray into placeholders, and you can customize it as you like.

Instructional 64

Instructional Instruction SnagIt Create 64

TechSmith Camtasia

APRIL 3, 2019

Organization: SoftwareONE Industry: IT Service Management Challenges: Cost, resources, updating training materials, scalability, creation, time to market, multi-language training Solution: Create and share video training content with TechSmith Camtasia and Snagit. Finding the right process was not an easy task.

Case Study 73

Case Study Study SnagIt Video 73

TechSmith Camtasia

OCTOBER 17, 2013

If you love making screencasts and learning about technology, but was not able to attend any sessions this year, this blog post will prove to be a valuable resource for you. Camtasia Tips and Tricks. Creating Re-usable Templates in Camtasia. Troy presents how to create re-usable templates in Camtasia. Camtasia Audio.

Screencast 95

Screencast Content Authoring Tools Audacity 95

TechSmith Camtasia

SEPTEMBER 24, 2012

Note: This method works for Camtasia Studio 8 and later, and Camtasia for Mac version 2.2 This blog post is inspired by John Richards and an idea he shared on our community forum. This blog post is inspired by John Richards and an idea he shared on our community forum. Step-by-Step Workflow for Camtasia Studio.

iPad 97

iPad Offline Interactive Video 97

OpenSesame

SEPTEMBER 24, 2010

Just like Studio ‘09, Storyline is supported by a knowledgeable customer service base that can help users with any problems or concerns. Image from Instructional Media blog.). TechSmith combines helpful features and an easy-to-use interface in its elearning authoring tool, Camtasia. Camtasia Studio 8 starts at $299.

Authoring Tools 40

Authoring Tools eLearning Tools Compliance Training eLearning Developer 40

TechSmith Camtasia

NOVEMBER 28, 2017

That is, the product or service that’s going to be the solution they’ve been searching for. That’s just one obvious reason to include videos on your product pages, but there are other types of video that can help to ensure that product-less consumer makes the switch to customer by clicking that “Buy Now” button.

Productivity 75

Productivity Product Video Case Study 75

TechSmith Camtasia

SEPTEMBER 12, 2017

Now that you have the video stored on Facebook, you have an HD quality video file that can be downloaded directly from Facebook and imported in Camtasia for simple editing. Using Camtasia and the notes from the Facebook Live, you can search for those areas that would work great as standalone videos. Repurposing for YouTube. No problem!

Social Media 0

Social Media Social Networks Media Market 0

TechSmith Camtasia

JUNE 25, 2012

We’re excited to bring four of our blogs under one roof…and are putting plans in place to bring you great content, from more TechSmithies, on a more frequent basis. We merged four different TechSmith blogs, and brought over their existing content: Visual Lounge, TechSmith education community, Jing, and Screencast.com.

TechSmith 95

TechSmith Blogging Jing Blog Feed 95

TechSmith Camtasia

MARCH 7, 2017

An idea that your customers can easily relate to and equates to a sense of trust that your company’s product is the solution they desire. According to research conducted by customer experience expert Esteban Kolsky, “55% of consumers are willing to pay more for a guaranteed good experience.” The value of brand consistency.

Custom 74

Custom Help Voice Guidelines 74

TechSmith Camtasia

JUNE 28, 2013

Quasar, a company based in the United Kingdom, specializes in delivering training on Microsoft applications and customer service to large organizations all over the world by providing courses where and when companies need them. Michael and his team use Camtasia Studio from TechSmith to create various training videos.

Screencast 89

Screencast Microsoft TechSmith Blended Learning 89

TechSmith Camtasia

MARCH 26, 2019

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. Each consultant has to highlight the benefits of each software they offer and answer any questions customers may have. With the funds, Stephan bought Camtasia , Snagit , and Quickshare to get started.

Case Study 61

Case Study Study SnagIt Video 61

TechSmith Camtasia

APRIL 19, 2013

When John Shaw of BravoSolution reached out to us with a recorded Prezi presentation he made with Camtasia Studio , we were pretty impressed by how informative yet fun his video was. His team is responsible for empowering the company’s consulting teams with the tools and knowledge they need to make their ultimate customers (e.g.,

Screencast 100

Screencast Storyboard Write Blog Video 100

TechSmith Camtasia

NOVEMBER 27, 2018

Developing a color brand helps with consistency and identification of your business services or products. TechSmith Camtasia’s Theme Manager also has a preview section with an annotation sample and a lower-third sample. If you use the Camtasia library assets extensively, you may want to try the preview instead. Adobe Color CC.

Video 75

Video Adobe TechSmith Examples 75

TechSmith Camtasia

FEBRUARY 27, 2014

from industry experts to customers to TechSmithies. Founder of Common Craft and author of The Art of Explanation – Making Your Ideas, Products and Services Easier to Understand. Topic: Supporting accounting ebooks with Camtasia video. Setting up your Camtasia capture system for ultimate storytelling. Topic: TBA.

SnagIt 74

SnagIt TechSmith Authoring Tools Screencast 74

TechSmith Camtasia

SEPTEMBER 9, 2019

DFCU Financial has ranked in the top 10 financial services organizations for financial performance among peer credit unions across the nation for more than 10 consecutive years. The post How To Quickly Create Documentation Without Compromising Quality (Customer Story) appeared first on Welcome to the TechSmith Blog.

Quality 75

Quality SnagIt Custom TechSmith 75

TechSmith Camtasia

APRIL 2, 2019

Product videos are a great way to show your customers how to solve a problem. You can also use these videos to provide answers to frequently asked questions, creating easy, repeatable answers for customers. These animated videos help show potential customers what your. You can also try Camtasia for free. Building Buzz.

Video 75

Video SnagIt TechSmith Screencast 75

TechSmith Camtasia

MARCH 9, 2013

You might be a subscriber to our blogs , interact with us on Twitter , and/or check out our Facebook pages every once in a while… but you’re still wondering, who are the people behind all this social media magic, and what’s in it for me? Q) So your husband also works at TechSmith… are your children named Camtasia and Snagit?

Social Media 103

Social Media TechSmith Media Social 103