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Trends in Customer Training LMS: What to Expect in the Future

Paradiso

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

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Effective eLearning Content Development to prevent Cognitive Overload

Thinkdom

Did you know that the human brain can only process about four pieces of information at a time? To prevent this, you need to apply the best practices of eLearning content development and create content that is clear, concise, and engaging for your employees. Imagine your brain as a computer with a certain amount of processing power.

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Motherly advice, microlearning, and multivitamins: What they have in common and why retailers should care

Axonify

And what about mishandling a customer interaction? In a world where social media gives customers a powerful voice, all it takes is one forgetful associate, one bad customer experience, one tweet to spark a social media frenzy and thrust your brand into the spotlight—for all the wrong reasons. But it’s understandable.

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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Agile Microlearning Explained

Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes. Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers.

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This Is Your Brain on Learning

CLO Magazine

It’s no secret that there’s an ongoing change in how learning happens — and it’s in part due to leaps in our understanding of how the brain works. “We It’s not understanding the brain for the sake of understanding the brain, it’s understanding it as a fundamental mechanism to learning to make learning happen in a much more effective way.”.

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How to Use Microlearning to Boost Productivity in the Workplace

KnowledgeCity

As much as we might like to think our brains are super-machines that can get anything done if we just “put our minds to it,” brains have strict limits that no amount of wishful thinking can overcome. One way to work with your brain, instead of against it, is to engage in microlearning practices. What Is Microlearning?