Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? REPLAY THIS WEBINAR NOW! In other words, according to Gallup research , engagement metrics matter. Business Implications. 3 Powerful Engagement Metrics. Truthfully, there is no magic one-size-fits-all metric. However, we do recommend that customer-focused professionals consider three broader engagement metrics.

3 Essential Metrics to Improve Training Measurement

Watershed

While Training Orchestra and Watershed support a number of business scenarios, the following metrics are the essential stepping stones to sound decision-making as it relates to measuring the effectiveness of your classroom training investment. In turn, it’s hard to get the full picture of the business impact of your training dollars if you don’t know specifically where they’re going. So, how do we track the business value of these learning investments, to justify spending?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Free learning & development webinars for May 2021

Limestone Learning

If you’re stuck inside because it’s too rainy for a walk, why not use the time for a free webinar? There’s a good selection this month to get you thinking about the business of learning and development. Learn the top sales management metrics that build high performing sales team.

Free 97

Upcoming Webinar: Developing a Compelling Strategy for Your Education Business

Web Courseworks

A Sneak Peek at an Upcoming Webinar with Tagoras on March 26, 1 pm Eastern – In just two weeks, Web Courseworks will join Tagoras for a webinar on Developing a Compelling Strategy for Your Education Business. I have a strong interest in joining Tagoras for this webinar because of how impactful an education business strategy can be on the entire lifecycle of educational products. for Your Education Business. Sign up for the free Webinar.

Leveraging Training to Go Beyond with Sales Enablement

Speaker: Matthew Hawk, VP of Instructional Design and Training Delivery, Synchrony

Whether you’re pitching a new training program, improving your onboarding process, or working to move a key metric, the trick is to optimize content creation and deployment for maximum results. In this webinar, Matthew Hawk, VP of Instructional Design & Training Delivery at Synchrony, will lay out a schematic for Sales Enablement, and demonstrate where training should fit in your overall strategy.

Learning Measurement: Top Tips From Industry Experts

Talented Learning

Last summer, I started a new series that highlights the best advice I’ve heard from guests on our podcast, The Talented Learning Show and our long-running, live monthly webinar series.

Free learning & development webinars for June 2021

Limestone Learning

If you’re in self-analysis mode, you might benefit from checking out a free webinar or two. Companies need to focus on managers and other front-line leaders who have the most exposure to the business and represent the next generation of executives. Webinars

Free 65

Podcast 35: How Advanced Reporting Transforms Training – With Tamer Ali

Talented Learning

If you sell instructional content, your data can tell you how your business can do better. Our industry tends to jump on jargon bandwagons and talk about concepts like xAPI and data warehouses and business intelligence. RSVP FOR OUR MARCH WEBINAR NOW. REPLAY THE WEBINAR NOW!

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. But eventually, I lost interest in being considered business “overhead.”

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. Business-minded learning professionals will find her guidance practical, relevant and useful. And how can you reflect this in customer-focused metrics?

Podcast 36: How to Deploy B2B2B Certification Rapidly – With Ha Nguyen McNeill

Talented Learning

Join us as we discuss the thorough yet rapid selection and deployment of a complex, business-to-business-to-business (B2B2B) LMS to drive BSA’s new online “ SAM ” certification for enterprise software professionals. RSVP FOR OUR APRIL WEBINAR!

Free learning & development webinars for June 2020

Limestone Learning

In the meantime, June’s list of free webinars is full of possibilities for future L&D. Jump to our latest free L&D webinars posts.) They’ve always been an important part of your business. In this webinar, Sherry Yellin, Ph.D., Webinars

Free 90

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

In these situations, online customer education can make a significant business impact. . When getting started, be sure to define success metrics to benchmark at the outset and measure over time. RSVP FOR OUR FEBRUARY WEBINAR. REPLAY THE WEBINAR NOW! I love metrics.

What is Prescriptive Analytics and Why Should You Care?

Talented Learning

Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. But now, more companies also extract both predictive and prescriptive intelligence from customer and business data.

Free L&D webinars for April 2020

Limestone Learning

There are tons of free webinars this month to keep you connected with your communities of practice. This webinar builds on the “Building the Case and Demonstrating the Impact of Internal Coaching Programs” webinar held in November 2019. Webinars

Free 77

Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

Since the start of the digital age, we’ve all been swimming in business data. Imagine how much more you could achieve by investing some time and effort to put metrics on your side. Even before data-based measurement became widespread , I saw its value at work in dozens of different business scenarios. Here are three of the most memorable examples: Lesson 1: Find Your “North Star” Metric. RSVP FOR THE APRIL WEBINAR NOW! REPLAY THE WEBINAR NOW!

Free L&D webinars for March 2020

Limestone Learning

And March is full of such extras — in the form of free webinars. Organizations are looking for modern, flexible systems that can adapt to the evolving needs of the business and its learners. In this webinar, hosted by Lori Weyant, Sr. Webinars

Free 68

Free L&D webinars for December 2019

Limestone Learning

December is notoriously busy, but if you find yourself with a free hour, why not check out a free webinar? It might get you thinking about your business now in the future. Retailers are facing unique challenges in today’s volatile business world. Webinars

Free 70

Is Your Business Data Really Worth Keeping?

Talented Learning

Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. Business Data: Blessing and Curse. For business, data is the lifeblood of digital transformation. RSVP FOR THE JUNE WEBINAR NOW. There are multiple reasons why your business should create a data purge strategy. Long story short: storage vendors are running a business, just like you do.

Free L&D webinars for June 2019

Limestone Learning

Why not check out a free webinar or two and find some new work hacks to make your summer productive and fun? Tuesday, June 4, 2019, 10:00AM – 10:30AM PT : Master Class: How to Benefit from Meaningful Learning Assessments & Evaluations Education uses the five-letter grading system because it’s a metric of achievement that’s easy to recognize and transfer. Surviving Your New Training Job You were minding your own business and doing your best at a task. Webinars

Free L&D webinars for October 2019

Limestone Learning

Why not check out a free webinar? Wednesday, October 2, 2019, 11AM – 12PM PT: Designing Learning Programs for Lasting Impact (Free for ATD members) Business and learning leaders must navigate through confusion and clutter when designing corporate learning programs. Rich Lanchantin, CEO at Qstream, will get practical during this webinar and share some success stories of innovative and outcome-driven approaches to learning program design and delivery. Webinars

Free L&D webinars for September 2019

Limestone Learning

But it’s always worthwhile to make time for learning, and this month there’s a great selection of free webinars to support you in your business goals. In this webinar you will learn: How people fuel their careers and build their skills in 2019. Join Shawna Corden, Owner, Shawna Corden Coaching and Webinars, to learn: Why coaching works. Innovative ways and ideas to meet your enablement, adoption, and business objectives. Webinars

Learning and Development Webinars

Xyleme

The below learning and development webinars feature speakers from leading companies like Cisco, Dell, T-Mobile, Caterpillar, and Baker Hughes, and cover a variety of topics, news, and best practices specifically geared toward learning and development. The premise for this webinar is that the business conditions at Charter Spectrum are not unique. Both tech companies are hyper-focused on strategy that improves their core business longevity and growth.

Free L&D webinars for November 2018

Limestone Learning

One-hour webinars can be a great way to keep on top of L&D information, and they’re also a nice change of pace. In a few weeks a major study will be released in partnership with PwC and CECP on purpose and fulfillment, replacing engagement as a new metric for success. In this webinar you’ll learn how to: Drive meaningful results with your frontline leaders. Improve performance on key metrics. Learn to cut through the fog of metrics. Webinars

Free L&D webinars for June 2018

Limestone Learning

June is chock full of free webinars to help you find new solutions. Monday, June 4, 2018, 10AM – 11AM PT: The Well-Connected Employee: Networking Competencies That Foster Engagement, Collaboration, and Business Results (Free for ATD members) In a survey of 2,000 employees from many different organizations, only 20% said, “Yes, I have the network I need to get the job done.” Four ways unconnected employees hurt your business. Diversity metrics that support recruiting efforts.

Learning Data: The real definition and how you can prove business impact

Axonify

If you’re like most learning organizations, you’re currently tracking metrics such as: Online course completions. Does this data show that your training positively impacted business results? It actually has nothing to do with business impact, which also takes more time to measure than is typically allowed. To really understand how your learning strategy is impacting your employees and your business, you have to expand your data scope to include modern learning metrics.

Free L&D webinars for October 2018

Limestone Learning

This month’s crop of free webinars is full of them. Step into my parlour ,” said the spider to the fly, “these webinars will inspire and motivate you!” This webinar will reveal five key strategies to implementing a successful training program that positions managers to engage, develop, and retain top talent. Learn how learning and development professionals can support business leaders in creating agile and nimble organizations. Webinars

Free L&D webinars for July 2018

Limestone Learning

And if all you’ve got is an hour, why not spend it well, with a free webinar? July offers plenty of great webinars—check them out! Coaching may seem like a hot new professional development method, but it is actually steeped in proven techniques and provides a solid return on investment, increasing engagement and producing business results. Metrics that will evaluate program success. In this webinar, you’ll: Discover how to manage the six most challenging behaviours.

Free L&D webinars for April 2019

Limestone Learning

If you’re looking for a quick way to plug into some new productivity ideas, check out these free webinars for April. Learn a fresh approach that focuses on open technology, flexibility, and value generation that’s truly aligned with your business needs. Wednesday, April 3, 2019, 10AM – 11AM PT: Using Learning to Improve Customer Experience Improving the customer experience is the number one business priority. Webinars

Free 67

G2 Ranks Adobe Connect Webinars a Leader in User Experience

MeetingOne on Webinars

Among many platforms, Adobe Connect stands above the other Leaders in G2’s Webinar category. Reviewers gave Adobe Connect webinars an impressive 4.1 No small award, we’re thrilled to share this news about Adobe Connect webinars. Full room customization and persistency, a robust feature set, and advanced reporting on the admin side have put users in the best position to host impactful webinars! G2’s Market Presence score pulls on a combination of 15 different metrics.

Free L&D webinars for March 2018

Limestone Learning

If you feel like you’re on the back foot and could use a little coaching, why not check out a free webinar or two and get some fresh ideas? This webinar will discuss: The fundamental differences between an open-source LMS and a closed-source platform. This webinar is designed to inspire organizations to do a better job of recognizing and appreciating their employees—because it is the right thing to do, and it makes business sense. Webinars

LMS Bascis: Can You Assign and Track a Webinar for Training in an LMS?

Convergence Training

Webinars and virtual classrooms (sometimes referred to together as “ live online learning “) have always been a viable part of an organization’s training delivery options. Webinars, Virtual Classrooms, and Learning Management Systems.

Free L&D webinars for May 2018

Limestone Learning

And so can online webinars! L&D can’t prove ROI using the same methods other parts of the business do. Discuss how to correlate learner engagement with other critical organization metrics to tell an important story about the value of L&D investments. Provide guidance on how to talk with your business leaders and other stakeholders about learning and argue “table stakes, not sweepstakes.” What metrics for training ROI do you use? New business models.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In both cases, learning also affected business outcomes, but not in the same way. Successful high-end wineries know which aspects of their business directly influence customer decisions. REPLAY THE WEBINAR NOW! When these ingredients work together to create a successful customer experience, they directly affect business outcomes.

What does your learning campaign look like? – webinar wrap-up

Brightwave Group

The webinar presented new ideas for how spaced learning campaigns can be employed to truly engage learners and deliver lasting behaviour change. Online reaction to the busy online session was overwhelmingly positive – According to Peter FitzPatrick on today's #LSGWebinar , this is the 'slide of the month' from @BrightTweet 's Olivia Lory Kay and Lara Gobbi. Our webinar presenters come from diverse backgrounds in the digital communications sectors.

Free L&D webinars for December 2017

Limestone Learning

If you still have work to do, and you need a little inspiration, look no further than this month’s list of free webinars. In the webcast, the speakers will discuss key points from their forthcoming ATD Press book, Minds at Work: Managing for Success in the Knowledge Economy , so you can understand: The distinct differences between the management models created to “manage hands" in the 20th-century business models and the models emerging to successfully “manage minds” in the 21st century.

Free L&D webinars for January 2018

Limestone Learning

There’s a webinar for that. You bet there’s a webinar for that. Tuesday, January 9, 2018, 11AM – 12PM PT: Connecting Compliance to Business Strategy (Free for ATD members) Are your compliance training programs strategic and aligned to business, or simply an obligatory duty with a check-the-box mentality? When compliance is not integrated into your business system and culture, the outcomes are clear. Webinars