CLO Magazine

AUGUST 18, 2023

Nurturing customer centricity The idea behind thinking like a CLO is derived from the importance of fully understanding what the customer wants. A CLO would be curious enough to expose themself to the variety of models and frameworks in the market while being able to clearly articulate what it means to the clients.

CLO 41

CLO Gartner Expertise Survey 41

CLO Magazine

MARCH 18, 2021

Chief Learning Officer recently sat down with longtime CLO Advisory Board member Diana Thomas, executive coach and advisor for Winning Results LLC. In 2014, she received CLO’s Norman B. CLO: How did you first become interested in learning and development? Kamikow Learning Leadership Award. I think it was in my passion.

CLO 79

CLO Coaching Virtual World Case Study 79

SweetRush

NOVEMBER 14, 2023

November 14, 2023 — SweetRush wraps up a year of innovation and collaboration with recognition by Training Industry as a Top Advanced Learning Technologies Company. Training Industry defines advanced learning technologies as “innovative and cutting-edge technology solutions and tools that enhance and enrich the learning experience.”

Learning Technologies 80

Learning Technologies Technology Companies Brandon Hall 80

CLO Magazine

JANUARY 4, 2021

The Air New Zealand CLO was experiencing an ultra-rare moment for 2020, disconnected from the virtual world during the Learning in Practice Awards ceremony on Oct. 20, when she was announced as the 2020 CLO of the Year. In the midst of the global pandemic, Savion says she feels incredibly blessed to earn the title of CLO of the Year.

CLO 84

CLO Culture Global Case Study 84

CLO Magazine

MARCH 19, 2018

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. Photo by David Lubarsky.

CLO 68

CLO Metrics Association Learning Management System Photo 68

CLO Magazine

DECEMBER 19, 2019

In fact, before leaving his office the day before hopping on a plane to attend Chief Learning Officer ’s 2019 Fall Symposium in Chicago, where he would receive this year’s 2019 CLO of the Year award, he sent a note to his team about setting up the next step in evolution they will head at DAU. But his path was not entirely unusual for a CLO.

CLO 67

CLO Performance Support Director Analysis 67

STRIVR

OCTOBER 12, 2021

But frontline workers are essential for a reason that has nothing to do with COVID-19: they’re the people actively creating customer experience every day. It’s easy to trace a line from customer experience to business performance, and that line includes employee engagement. There are opportunities for learning. Rob Lauber.

CLO 52

CLO Simulations Emergent Customer Service 52

CLO Magazine

OCTOBER 28, 2019

Chief Learning Officer is uniquely situated to see all the new and interesting things organizations are doing with technology in their learning and development functions each year, thanks in large part to our LearningElite and Learning In Practice awards programs. At the CLO Symposium on Oct.

Technology 86

Technology Metrics CLO Simulations 86

CLO Magazine

OCTOBER 17, 2023

Chief Learning Officer is thrilled to announce its 2023 Learning in Practice Award winners and the CLO of the Year. The CLO Learning in Practice Awards have been honoring learning and development leaders for their work in designing and delivering exemplary employee development programs since 2003. Congratulations to all of the winners!

Blended Learning 89

Blended Learning CLO Director Harbinger 89

CLO Magazine

SEPTEMBER 20, 2023

No longer confined to managing training programs leading learning and development teams, today’s CLOs are integral to broader talent management strategies that drive organizational success. Let’s delve into the expanded role of the CLO and how it intersects with talent management.

Roles 97

Roles Diversity Training CLO Management 97

CLO Magazine

FEBRUARY 23, 2017

At the same time, new technologies have emerged to enable learning to happen at the point of need via mobile phones, wearables and cloud-based learning management systems. They will fundamentally alter the CLO’s job and how their teams work. It required massive innovation, and technology was a critical enabler of it all,” he said.

CLO 73

CLO Digital Authoring Tools Toolbook 73

CLO Magazine

AUGUST 30, 2021

billion in 2020 — close to half of all commercial investments in immersive technology. Here are three key benefits prospective buyers — namely chief learning officers and other learning leaders — should be looking for when navigating the complex and growing immersive technology market. Efficiency in workforce productivity and outcomes.

Learning Technologies 86

Learning Technologies Technology Simulations Guide 86

CLO Magazine

MARCH 18, 2020

In fact, before leaving his office the day before hopping on a plane to attend Chief Learning Officer ’s 2019 Fall Symposium in Chicago, where he would receive this year’s 2019 CLO of the Year award, he sent a note to his team about setting up the next step in evolution they will head at DAU. But his path was not entirely unusual for a CLO.

CLO 47

CLO Performance Support Director Analysis 47

CLO Magazine

MARCH 31, 2024

Even as technology continues to make our lives easier or better, those same technologies will quickly change the world as we know it. Technological advancement has been growing exponentially for years. When technology is changing rapidly and often, it causes a volatile situation. Transformation equates to change.

Skills 99

Skills Agile Predictions Technology 99

Clark Quinn

OCTOBER 18, 2011

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. How about less time spent on customer calls? It was an interesting event, with a theme of “ Game-Changing Learning: Development for the New Normal “, held at a classy venue on the beach, and was well-organized. (You Is it closing more sales?

CLO 170

CLO Social Networks Social Network Metrics 170

CLO Magazine

OCTOBER 25, 2023

With Springboard’s learning platform, Walmart is offering no-cost, customized technology and data skilling programs for more than 1.5 This article is only available to CLO+ members. million associates and transforming the organization.

Case Study 47

Case Study Study Change CLO 47

CLO Magazine

MARCH 19, 2020

Excellence in Technology Innovation recognizes vendors that have rolled out an innovative learning technology for a client such as machine learning, artificial intelligence, apps, video, social collaboration tools or games and simulations. Gold: GP Strategies.

Innovation 58

Innovation Technology Cognitive Microsoft 58

Infopro Learning

MARCH 22, 2021

In the past year businesses have had to make drastic shifts in the ways that they interact with both employees and customers. 77% of CLO’s in a recent survey shared that digital transformation is their number one priority for 2021 (1). Business leaders are having to adopt new software to keep up with these changes.

Adoption 419

Adoption Adopt Software Blended Learning 419

CLO Magazine

NOVEMBER 9, 2016

Companies that want to improve their customer service levels may want to consider how well they’re investing in their employees’ creativity, suggests new research led by the University of East Anglia. We are living in a constantly changing environment and companies need to adapt to changes in technology and customer needs. “We

Custom 82

Custom Customer Service Journal CLO 82

CLO Magazine

MARCH 26, 2020

The Technology Award is for learning executives who have delivered new and unique applications of emerging technology to employee learning and development. The result was a program that sped manager development using social learning and technology platforms such as virtual reality and simulation-based learning. Moumita Dutta.

Technology 51

Technology Saba Authoring Tools Portal 51

SweetRush

SEPTEMBER 14, 2023

September 14, 2023 — In a year marked by technological innovation and opportunities to reach new learner audiences, SweetRush celebrates its second consecutive year on Training Industry’s list of Top Experiential Learning Technologies Companies. San Francisco, Calif.,

Providers 75

Providers Diversity Training Brandon Hall Simulations 75

CLO Magazine

SEPTEMBER 10, 2023

Finalists will be named gold, silver or bronze winners during CLO’s Learning in Practice Awards Ceremony on Monday, October 16, at the Rancho Bernardo Inn in San Diego. The ceremony (the first in-person celebration since 2019) is being held in conjunction with CLO’s Fall Symposium.

Blended Learning 51

Blended Learning Director Harbinger CLO 51

STRIVR

APRIL 12, 2022

Retail associates do their best to consume policies, procedures, and instructions on paper or video, but some lessons have to be learned the “hard way” — when face to face with real customers. Here are just a few of the ways technology can solve your existing training problems. Other people are more hands on.

Association 52

Association Problem Technology Help 52

Training Orchestra

JANUARY 9, 2024

The title of Chief Learning Officer (CLO) may not be as widely known as other C-suite members, but its importance is perhaps more significant now than ever before. While the CLO acronym had been used previously for other roles, Kerr’s title was the first of its kind. Several behaviors and traits make for a truly great CLO.

Blended Learning 52

Blended Learning Compliance Training Management CLO 52

CLO Magazine

JANUARY 6, 2022

Her innovative approach to training and relentless commitment to the needs of her learners is why Chief Learning Officer named Tedrick its 2021 CLO of the Year. A few years prior her team had created a virtual training curriculum to support a new group of home-based customer service agents. From fashion designer to CLO.

Leadership 79

Leadership Innovation Learner CLO 79

CLO Magazine

APRIL 14, 2024

Fun fact: To provide perspective on the technological advances at the time, MFD—multi-functional devices—were just becoming available. I’ve implemented their software in my past two organizations, due to their functionality but also their collaboration and excellent customer service. What is sales enablement?

Sales 79

Sales Coaching Case Study Portal 79

SweetRush

AUGUST 1, 2023

As an increasing number of L&D leaders seek the benefits of immersive learning, SweetRush’s XR team is committed to innovations that enable technology adoption and tracking. Through a custom analytics dashboard, L&D teams and stakeholders can track learner performance data of their choice.

Providers 80

Providers Brandon Hall Content Portfolio 80

CLO Magazine

AUGUST 17, 2023

In today’s digital age, customers seek immediate solutions and personalized interactions across various channels. Convenience, speed and tailored experiences are now the gold standards of customer satisfaction. Rethinking contact center work means embracing digital channels that align with customers’ preferences.

Skills 72

Skills Develop Analytics Instant Messaging 72

Challenge to Learn

JANUARY 7, 2019

We now have over 1,000 customers in 70 countries. We won the golden “Excellence in e-Learning” award at the 2018 CLO Learning in Practice Awards, presented by Chief Learning Officer magazine. We won the golden “Excellence in e-Learning” award at the 2018 CLO Learning in Practice Awards, presented by Chief Learning Officer magazine.

Brandon Hall 114

Brandon Hall Easygenerator CLO DevLearn 114

CLO Magazine

FEBRUARY 29, 2024

With the increasing adoption of AI technology in corporate settings, businesses are witnessing a transformative shift in how L&D initiatives are approached and executed. This hands-on approach not only boosts employee confidence but also improves customer satisfaction due to better-trained staff members.

Simulations 55

Simulations Diversity Training Develop Metrics 55

CLO Magazine

SEPTEMBER 7, 2021

At the same time, the prestigious CLO of the Year Award winner will be named! Customs and Border Protection. THE TECHNOLOGY AWARD. Cognizant Technology Solutions. Cognizant Technology Solutions. Cognizant Technology Solutions. EXCELLENCE IN TECHNOLOGY INNOVATION. THE TALENT MANAGEMENT AWARD.

Blended Learning 98

Blended Learning Diversity Training Director CLO 98

CLO Magazine

MARCH 21, 2024

Talespin’s extended reality learning technology encompasses virtual, augmented and mixed reality and allows employees to learn in the flow of work in contextually relevant virtual worlds that simulate real-life physical, behavioral and emotional situations, according to Cornerstone’s March 19 press release.

Cornerstone OnDemand 47

Cornerstone OnDemand OnDemand Cornerstone Press 47

CLO Magazine

JANUARY 23, 2020

CLO hosts this benchmarking program every year to honor organizations for standout learning and development. Department of Veterans Affairs, Office of Information and Technology, Talent Management Office. Procore Technologies. • Procore Technologies. • Customs and Border Protection, Office of Training and Development. •

Wink 79

Wink CLO Security Hosting 79

CLO Magazine

FEBRUARY 4, 2021

Customs and Border Protection/Office of Training and Development. Department of Veterans Affairs, Office of Information and Technology, Talent Management Office. Procore Technologies. The post Chief Learning Officer announces its 2021 LearningElite finalists appeared first on Chief Learning Officer - CLO Media.

CLO 92

CLO Security Consulting Leadership 92

CLO Magazine

DECEMBER 1, 2021

Meanwhile, technology and innovation have transformed the professional coaching industry, making it easier for organizations to manage, measure and scale leadership coaching. Customer satisfaction, productivity and ROI are also used more frequently to measure the business impact of leadership coaching in these organizations.

Coaching 114

Coaching Leadership CLO Sound 114

CLO Magazine

SEPTEMBER 2, 2020

Finalists will win a gold, silver or bronze award during a special virtual awards ceremony on Tuesday, October 20, during CLO’s Virtual Fall Symposium. At the same time, the prestigious CLO of the Year will be named! Andrew Heifetz, Senior Manager – Global Technical Enablement, Akami Technologies. Centene Corp.

Blended Learning 84

Blended Learning Director CLO SkillSoft 84

CLO Magazine

NOVEMBER 27, 2023

Together, they are reaching an inflection point that customers are taking advantage of so they can deploy more headsets across additional locations so they can be used by more employees for a variety of new use cases. How should they respond to a customer in a stressful or difficult situation?

Diversity Training 84

Diversity Training Scanning Skills Simulations 84