The New Learning Metrics: Demonstrating Business Value and Impact

Degreed

Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Maybe your program’s already a priority. Where We’ve Been: Metrics Important to Learning.

Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. Navy, he joined the bank’s management development program more than 25 years ago, starting as a teller and a banker. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. Photo by David Lubarsky.

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From higher ed to PepsiCo CLO

CLO Magazine

After a brief stint as a copy editor, Nagler completed a two-year Master’s program in public policy analysis at the University of California, Berkeley. The program was focused on analytics and quantitative methods, which complimented Nagler’s passion for higher education.

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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

What led you to this current role as CLO at SAP Litmos? It’s unusual for an LMS company to have a CLO, but Litmos does. Interesting… So with a CLO behind the Dojo, there’s one person who’s responsible for training our staff in a way that’s really consistent with the training our customers get. The CLO position was intended as a sort of unifying position. So, for example, our metrics include customer satisfaction.

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. Sugrue created a four-pronged measurement strategy: reporting, program evaluation, analytics and special studies. For program evaluation, there is a standard methodology including level 1, 2 and 3 surveys for measuring satisfaction, learning, application and qualitative impact.

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The CLO Succession Plan

CLO Magazine

Additionally, Willett has been putting together what she calls the “CLO’s notebook” that explains different aspects of the job in detail. I’ve also got a chapter on meaningful metrics, which discusses what CLOs should keep their eye on to make sure they’re doing OK. What I try to do on a daily basis is turn everything into a leadership learning session, so that they’re thinking like a CLO as opposed to a project manager or program manager.”.

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How to make a transformational impact as CLO: 5 key takeaways (Ep13)

Elucidat

This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. Today, David runs his own consultancy as well as being an executive coach in Harvard Business School’s executive education programs. And, of course, meaningful to their organization—because the organization is typically supporting them to go to that type of program.”. Where does learning really happen at scale?

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. While implementing these general management projects, were these future learning executives able to anticipate issues, determine the right data and associated metrics, predict outcomes, and recognize key trends and patterns? Focusing on defined data and metrics. Determining the right data/metrics.

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Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Key topics include what skills are rising and falling in importance, how CLO roles are structured and how learning and talent management fit together and whether or not CLOs are falling into an aspiration gap. Show Notes: CLO Role of the Future Executive Summary.

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Hiring a Chief Learning Officer?

Your Training Edge

I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. It has been my response to point out the four main attributes to a high-end training program. Far to many management teams treat this function as an HR program.

4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. Ensure that learning programs map to the business wins defined in the CEO’s agenda for the next 3-5 years. Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics. Commentary & Opinion Homepage Commentary & Opinion Strategy alignment CEO agenda metrics

To Deliver Results Start with Why?

CLO Magazine

Too many learning and development programs are implemented without a clear business need. Too many programs are implemented for the wrong reasons. Connect the proposed learning program to a business need, and ensure it’s the right solution to drive that need. Design programs to deliver results; ensure there is appropriate focus on application and impact. The heart of any program is content. appeared first on Chief Learning Officer - CLO Media.

Technology choices need to be strategic

CLO Magazine

Chief Learning Officer is uniquely situated to see all the new and interesting things organizations are doing with technology in their learning and development functions each year, thanks in large part to our LearningElite and Learning In Practice awards programs. At the CLO Symposium on Oct. However, the aforementioned organizations have been recognized for their programs for a reason: They represent the best of the best in learning and development.

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling. In the eyes of the CEO, the CLO may also be the executor of special projects, essentially serving as an internal consultant and a trusted advisor. Defining the CLO Role.

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Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

Think of learning programs that reach beyond employees. Check key issues and opportunities… 2) Starting a customer education program: The inside story. Here’s what you need to run a successful sales partner training program… 5) Marketing never ends: How does product education help? The top question we hear as LMS selection consultants: “Should we use our employee LMS for external learning programs?” Featuring Kevin Hanegan, CLO at Qlik.

It’s all relative

Jay Cross

CLO magazine. There’s no cookie-cutter formula for applying metrics, but there is an underlying process. Measure results throughout your program, not just before and after. The Metrics Cycle. There’s no cookie-cutter formula for applying metrics, but there is an underlying process. Generally, you’ll follow these five steps to identify, agree upon, assess and use metrics. The only valid metrics for corporate learning are business metrics.

The 101 on a Chief Learning Officer

Continu

You hire an individual who oversees this process, a Chief Learning Officer (CLO). A Chief Learning Officer is a senior level executive who oversees a company’s learning program and strategy by supporting its overall business goals. One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. How much does a CLO earn?

How CLOs are meeting the expectations of modern learners with VR training

STRIVR

Yet, CLOs are hamstrung by old technology and outdated training programs – even if they’re only a few years old. Download L&D ebook: How to provide engaging learning programs in VR. This leads to better overall engagement at work, a key metric in organizational success. L&D CLO training immersive learning learner expectations training model vr learning vr trainingThe majority of today’s workforce was raised on digital technology.

Moving on Up(ward)

CLO Magazine

In 2015, Tyson conducted an employee satisfaction survey of frontline plant workers at Springdale and discovered that many of them were interested in English language learning programs. In response, the employee social responsibility team rolled out a small pilot program offering English as a second language training at the plant. “We After the first program was launched at the Springdale plant, Scherer’s team got permission to institute it at a larger plant in Arkansas.

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

This model (Kirkpatrick, 1998), has served as one of the most popular frameworks for evaluating training programs for the last decades. Assuming that the LPM- model better fits to contemporary L&D activities, this article continues answering the question how to demonstrate the added value of learning and development with credible metrics. An overview of key metrics that can be used to create your own Annual Learning Report and boost your credibility and visibility.

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Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent. From there, the CLO determines the learning and development strategies for the year. Going beyond regular meetings, leadership takes an interest in learning through participation in classroom learning as sponsors, overseeing program design, facilitating, evaluation and more.

Janssen: Relentless Measurement Powered by Passion

CLO Magazine

Considering the industry is also highly regulated, Janssen’s program has had to remain both robust and active to meet standards that are higher than most. Lynch said that from sales reps to C-suite, Janssen’s core focus is doing the best it can for patients, and the learning program’s goal has been to enable that. ” To remedy that, making learning “stick” has become integral to the program at Janssen.

A learner and a teacher at heart

CLO Magazine

She was immediately accepted into Vanderbilt’s master’s program in organizational development and leadership, and the rest is history. “I Jen is a person of vision and she has a very clear, crisp communication style,” said John Luck, vice president for PerkinElmer America’s sales and service division, who served as the executive sponsor of a sales coaching program Sullivan and her team rolled out. Butters knew she’d found her CLO. Learning is in Jennifer Sullivan’s blood.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

In this episode of the Chief Learning Officer Podcast, Jon talks about that “crucible of leadership,” how he rebuilt himself and his team in the wake of his failure and how they came to establish the Discover College Commitment, an industry-leading tuition assistance program that all Discover employees are eligible for starting on their first day. We also touch on his efforts at Discover to rethink and expand tuition assistance programs from a benefit to an asset.

Stepping Up to the ROI Challenge

CLO Magazine

companies of lavishing $14 billion per year on programs to nurture their leaders while seeing little in return.” And the authors of an October 2016 article in Harvard Business Review referred to leadership development programs as the “great training robbery.”. Wiseman Group’s global partners are trained and certified to offer courses in the Multipliers methodology, which connects programs to the business and helps calculate the financial ROI of those programs. Jack J.

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Collaboration, Integration and Leadership at Nationwide

CLO Magazine

There are three things that make Nationwide’s learning program elite, according to Kathleen L. Our leaders are highly engaged in learning – they participate, they contribute, they strategize with us, they help define outcomes, and they ensure that the metrics for everything that we do are visible.” Uncategorized Learning Delivery Strategy LearningElite CLO LearningElite Awards NationwideTags: LearningElite , CLO LearningElite Awards , Nationwide.

Getting creative with learning ROI measurement

CLO Magazine

Moreover, clearly identifying the return on each and every program can allow us to reinforce those that are bringing the most return and revisit those that are underperforming, clearly increasing the impact of the L&D effort. The second metric we need to define is the business one.

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Getting Started With Learning Data and Analytics

CLO Magazine

Maybe there’s an executive demanding more visibility into your program, or perhaps you just want a better understanding of how things are going so you can find ways to make them better. Data is a powerful tool in the CLO’s toolkit, but figuring out how to start using it can be overwhelming. Look for a low friction path to a quick win, even if the metrics don’t seem impactful yet. Establish a baseline and watch how the metrics change over time.

Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. What are the relevant metrics? Get sign-off from all stakeholders on behavior change goals, resourcing responsibilities, metrics. If program is about improving customer service -- then ask customers. How do you quantify self-reports when theres no business metric? Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff.

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It’s Time to Rethink the Value of Training and Development

CLO Magazine

Evaluating the effect of training and development initiatives at each of these levels can help companies establish productive, relevant learning programs that provide demonstrable employee benefits. Furthermore, always assessing training and development results via Level 4 simply isn’t feasible as companies grow and expand their learning programs. That data can then be leveraged by correlating with metrics that are monitored anyway, such as performance and potential.

Managers Make or Break Your Culture of Career Mobility

Degreed

And for a career mobility program to really fly high, managers need to play a pivotal role, Degreed CLO Kelly Palmer said. Internal opportunities — the lifeblood of any career mobility program — originate with managers. You can talk about career mobility all you want.

20 Key Takeaways from ATD 2019

Docebo

CLO Magazine found that 71% of organizations are planning to find a way to find the impact and according to another study what’s most important to organizations when it comes to the L&D program is the impact, ROI then awards. Don’t try and find a holistic all-LMS-encompassing metric, but instead, take a micro approach to individual programs and scale from there. Design your learning programs with a reverse-engineering approach and follow these 8 steps.

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3 Common Upskilling Fails and How to Avoid Them

Degreed

In her new guide 7 Steps for Upskilling Your Workforce , Degreed CLO Kelly Palmer calls upskilling the greatest talent challenge of our time. “To Because failing to get it right can pretty much unravel your entire upskilling program. Communicate metrics of success.

Who leads your DEI function, and how do you support them from an organizational perspective?

CLO Magazine

Similar to learning leaders, those who lead DEI go by a number of different titles — director or program manager, vice president or head of DEI are all common, as well as chief diversity officer. You have to be OK with changing programs and adjusting them accordingly.”.

7 Steps for Upskilling That Support Internal Mobility

Degreed

That’s why we’ve just published 7 Steps for Upskilling Your Workforce , a new guide from Degreed CLO Kelly Palmer. It shows you how to implement a successful upskilling program that fits your organization. Communicate metrics of success. A new project. A stretch assignment. Even a new role. Providing your employees with fresh opportunities is good for them, and it’s good for your organization. Employees get to learn and grow, which boosts their morale.

2020: The year of disruption

CLO Magazine

Many organizations going into the pandemic had extensive onboarding and basic skills ILT programs. Double down on new ways of learning and embrace the opportunity to publicly disclose your important L&D and HR metrics. I think we will all be happy to put 2020 behind us.

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The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions. While it’s impossible to completely isolate the effectiveness of online learning from all other factors in your organization, you can take a broad systems approach and use learning analytics as one of many factors that measure the overall effectiveness of your training and development program.

There’s no excuse for lack of diversity in talent sourcing

CLO Magazine

Internal programs to support and celebrate diversity at your organization are necessary. At AMN Healthcare we post our diversity metrics on our website every quarter, and we are very open about our progress on the path to DEI. Our action strategies for DEI are based on our metrics, and we change those strategies if we are not making enough measurable progress. One important part of DEI programs is unconscious bias training.

Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. This standard represents the work of a large, international group of experts who spent three years deciding which human capital metrics (measures) should be collected and reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics? It is an exciting time to be a learning professional.

Create A Social Learning Culture With Origin Konnect

Origin Learning

Konnect has impacted many organizations to achieve measurable increases in employee engagement metrics, instances of JIT training as well as improved delivery, tracking and reporting of compliance and risk programs. Origin Learning is a winner of multiple CLO and Brandon Hall Group Excellence Awards for consecutive years.